Role Overview

The Banking Program Analyst role at Block in New York, NY, is a pivotal position within Square Financial Services (SFS), Block's innovative banking arm launched in March 2021. This role focuses on supporting the Change Management Program, overseeing critical changes to banking products including customer communications, product updates, and credit/underwriting modifications. As a Banking Program Analyst, you'll ensure reviews are accurate, efficient, and compliant with regulatory standards, working at the intersection of product, credit, risk, legal, finance, compliance, and operations.

Block, formerly known for Square, is one company built from many blocks united by economic empowerment. SFS provides lending and FDIC-insured deposit services to small businesses nationwide. The Strategy and Product team drives modern infrastructure and high-quality services, aiming to make SFS Block's flagship bank. This highly visible role demands strong coordination skills to track approvals, manage workflows, and foster collaboration across teams. If you're passionate about banking operations, process optimization, and financial services innovation, this Banking Program Analyst career at Block offers a chance to impact small businesses and consumers in the Block ecosystem.

In this position, you'll drive accountability in change management while identifying process improvements. Expect to handle end-to-end workflows for new customer-facing materials, product interactions, and credit criteria changes. This is more than a job—it's a opportunity to contribute to Block's mission of economic empowerment from the heart of New York City.

Key Responsibilities

As a Banking Program Analyst at Block, your day-to-day will involve high-impact tasks essential to the bank's strategic roadmap. Here's what you'll do:

• Coordinate comprehensive end-to-end change management review workflows for new and altered customer-facing collateral like marketing materials and servicing language.
• Manage complex review schedules, timelines, and interdependencies involving multiple stakeholders from product to compliance.
• Ensure all review requirements are clearly communicated and followed consistently across teams.
• Support strict adherence to internal controls, governance standards, and regulatory policies.
• Track all approvals, feedback, and open items meticulously across various change types.
• Proactively follow up on outstanding items to ensure timely review completions.
• Facilitate approvals through formal channels, securing necessary sign-offs efficiently.
• Maintain detailed documentation of all processes, decisions, and outcomes.
• Build and nurture strong relationships with cross-functional SFS and Block teams.
• Continuously seek and implement process improvements to enhance efficiency.
• Generate reports on change management metrics to inform leadership.
• Serve as the central hub for communication and coordination in change initiatives.
• Monitor and review product changes, credit/underwriting updates, and customer comms.

These responsibilities position you as a key player in Block's banking evolution, ensuring seamless operations in a dynamic fintech environment.

Qualifications

To succeed as a Banking Program Analyst at Block in New York, NY, you'll need a blend of education, experience, and skills tailored to banking and change management:

• Bachelor's degree in Business Administration, Finance, Economics, or a related discipline.
• 3-5 years of progressive experience in program analysis, change management, or financial services operations.
• Deep knowledge of U.S. banking regulations, FDIC requirements, and compliance frameworks.
• Proven track record in managing cross-functional workflows and stakeholder engagement.
• Exceptional organizational prowess with meticulous attention to detail.
• Advanced proficiency in Excel, project management tools like Jira, Asana, or Smartsheet.
• Experience with approval tracking systems and process documentation.
• Familiarity with credit underwriting, product development, and customer experience in banking.
• Demonstrated success in process optimization projects with quantifiable results.
• Superior communication skills, both written and verbal, for high-stakes interactions.
• Ability to thrive in fast-paced, ambiguous environments with tight deadlines.
• Strong analytical mindset for data-driven decision-making in change management.

Block values diverse perspectives—bring your unique background to empower economic change.

Salary & Benefits

Block offers competitive compensation for the Banking Program Analyst role in New York, NY, estimated at $105,000 - $145,000 USD yearly, based on experience and market data. This range reflects the role's seniority and New York location premium.

Beyond salary, enjoy 14+ top-tier benefits:

• Performance-based bonuses up to 20% of base salary.
• Comprehensive medical, dental, vision coverage with low premiums.
• 401(k) with 100% match up to 4% of salary.
• Unlimited PTO and flexible holidays.
• Equity grants in Block stock (NYSE: SQ).
• Hybrid work model with remote flexibility.
• $1,500 annual learning stipend.
• Generous parental leave (16 weeks fully paid).
• Wellness programs including gym reimbursements up to $500/year.
• Commuter benefits covering MTA passes.
• Employee Stock Purchase Plan at discount.
• Volunteer PTO and $1,000 charitable match.

Why Join Block?

Block is a global leader in financial technology, empowering small businesses and individuals worldwide. Joining as a Banking Program Analyst means contributing to SFS's growth since its 2021 launch, serving millions through innovative lending and deposits. Work with diverse teams across time zones, from People to Platform Engineering, in a culture that values inclusion and innovation.

New York, NY, offers unparalleled access to fintech hubs, culture, and career growth. Block's commitment to economic empowerment aligns with real impact—every change you manage supports small business success. With top benefits, equity, and a collaborative environment, this is your chance to build the future of banking at Block.

How to Apply

Ready to launch your Banking Program Analyst career at Block? Submit your resume and cover letter via the application portal. Highlight your change management experience and passion for fintech. Block's hiring process includes interviews with SFS leaders, a case study on workflows, and team fit discussions. We prioritize diverse candidates—apply today and join the economic empowerment movement!