Role Overview

Block, the company behind Cash App, is revolutionizing financial services for over 50 million monthly active users. Starting as a peer-to-peer payment solution in 2013, Cash App has evolved into a comprehensive ecosystem including Afterpay, investing tools, borrowing options, and savings products. At Block, we're on a mission to make money relatable, instantly available, and universally accessible.

The Behavioral Insights Lead - Identity role is a pivotal leadership position within our specialized Behavioral Insights Team (BIT). You'll spearhead efforts to detect and mitigate high-risk and fraudulent activities, with a laser focus on identity-related functions like customer onboarding, KYC (Know Your Customer), account access, and login controls. This role demands a seasoned leader who thrives in ambiguity, drives data-informed decisions, and excels at team development.

In this position, you'll partner daily with Risk/Fraud Analysts, Data Scientists, Product, Engineering, Finance, Compliance, and Operations teams. Your work will directly safeguard our customers, platform integrity, and Block's esteemed brand reputation. If you have deep fraud expertise, ML model experience, and a passion for mentoring high-performers, this Bay Area-based (remote-eligible) opportunity at Block is for you.

Block's distributed culture emphasizes innovation, collaboration, and impact. With thousands of global employees, we prioritize creativity, productivity, and happiness regardless of location. As a leader in fintech careers, Block offers unparalleled growth in behavioral insights and identity fraud prevention.

Key Responsibilities

As Behavioral Insights Lead - Identity, your impact will span team leadership, strategic analysis, and cross-functional influence:

• Lead a team of 5-10 analysts, fostering a culture of excellence in fraud investigations.
• Mentor and coach individuals, sharing best practices from your extensive risk management experience.
• Oversee investigations frameworks to enable rapid ML model iterations and validations.
• Deliver actionable insights to business partners, driving platform-wide improvements.
• Collaborate with Data Science to enhance ML models for scalable risk management.
• Scrutinize patterns and signals to preemptively address identity fraud vectors.
• Innovate on customer onboarding and KYC processes to boost efficiency and security.
• Partner across organizations to uncover and neutralize emerging abuse patterns.
• Shape Block's global risk roadmap with forward-thinking programs.
• Monitor key metrics to protect users and maintain trust in Cash App.
• Support talent acquisition with HR for BIT team expansion.
• Drive high-performance through goal-setting and professional development.
• Champion action-oriented problem-solving in a dynamic fintech landscape.

These responsibilities position you at the forefront of fintech fraud careers, making a tangible difference daily.

Qualifications

To succeed in this senior leadership role, you'll need:

• 5+ years in fraud/risk with identity focus (KYC, onboarding, access controls).
• Proven team leadership of analysts in fast-paced settings.
• Expertise in ML for risk, including model validation with Data Science.
• Strong cross-functional communication and influence skills.
• Deep knowledge of financial crime patterns and mitigation strategies.
• Action bias and innovation in high-stakes environments.
• Experience in fintech or financial services preferred.
• Quantitative degree (Statistics, CS, etc.); advanced preferred.
• Mentoring track record for team growth.
• SQL/Python proficiency for analytics.

Bay Area Behavioral Insights Lead careers demand these skills to excel at Block.

Salary & Benefits

Competitive compensation for Behavioral Insights Lead - Identity roles at Block ranges from $180,000 to $250,000 USD yearly, based on experience, plus equity. Benefits include:

• Comprehensive health/dental/vision insurance.
• 401(k) matching.
• Unlimited PTO.
• Remote work flexibility.
• Parental leave.
• Professional development stipend.
• Wellness reimbursements.
• ESPP and more.

This package supports top fintech talent in the Bay Area.

Why Join Block?

Block stands out in fintech careers with its innovative culture and global impact. Work on cutting-edge products serving millions, in a remote-first environment tailored for success. Bay Area opportunities blend Silicon Valley energy with distributed flexibility. Grow with leaders in peer-to-peer payments, BNPL, and beyond. Block's commitment to employee happiness, innovation, and redefining money makes it the ideal place for Behavioral Insights professionals.

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How to Apply

Ready for this senior fintech role? Submit your resume highlighting fraud leadership and identity expertise. Block's hiring process includes interviews with BIT, Data Science, and execs. Join us in protecting Cash App's future!