Role Overview

Block has transformed commerce since 2009, evolving from simple payment solutions to comprehensive omnichannel platforms. Today, we empower sellers worldwide—from startups to enterprise giants—with integrated tools for online sales, inventory management, buy-now-pay-later options, staff hiring, and financial services. As Director of Growth Strategy & Operations for Global Account Management, you'll be at the heart of our mission to maximize seller lifetime value.

This pivotal role partners directly with senior GTM and Sales leaders to design and scale strategies that deepen relationships, expand revenue, and optimize retention across regions, segments, and industries. You'll lead cross-functional initiatives to enhance Account Management performance, ensuring alignment with Block's ambitious revenue goals. Combining strategic vision, operational rigor, and executive influence, you'll help build a world-class, customer-centric growth engine.

Ideal for seasoned professionals passionate about fintech and commerce, this position demands expertise in global strategy, data-driven insights, and scaling operations in dynamic environments. Located in the vibrant Bay Area, CA, it's perfect for those ready to impact sellers globally from a hub of innovation.

Key Responsibilities

• Define and operationalize global GTM strategies for Account Management, emphasizing retention, expansion, and long-term growth.
• Collaborate with regional leaders to craft segment-specific strategies, coverage models, and engagement frameworks balancing efficiency and impact.
• Drive multi-product adoption, cross-sell, and up-sell initiatives tailored to key verticals like retail, hospitality, and e-commerce.
• Act as a strategic advisor to C-level Sales and GTM executives, guiding priorities, resource allocation, and performance optimization.
• Partner cross-functionally with Operations, Marketing, and Product to integrate data-driven GTM plans with company objectives.
• Deliver thought leadership through executive insights on customer trends, lifecycle management, and growth opportunities.
• Lead analytics efforts to refine Account Management structure, scalability, and KPI performance.
• Spearhead projects enhancing seller relationships and revenue from existing global accounts.
• Monitor metrics like Net Retention Rate (NRR), expansion revenue, and product penetration to inform decisions.
• Influence organizational design for high-efficiency, customer-focused operations.
• Scale strategies for diverse sellers: enterprises, growing merchants, and new market entrants.
• Integrate Afterpay and financial tools into omnichannel growth playbooks.
• Report progress to leadership with actionable recommendations for sustained growth.

Qualifications

To excel as Director of Growth Strategy & Operations at Block, you need:

• 10+ years in GTM strategy, sales ops, or account management at high-growth tech firms.
• Proven leadership of global customer success or Account Management teams.
• Degree in Business/Marketing (MBA preferred) and fintech/SaaS expertise.
• Advanced analytics skills (Salesforce, Tableau, SQL) for performance insights.
• Executive influence to partner with C-suite on strategic bets.
• Experience building coverage models and segment strategies globally.
• Success driving revenue growth via multi-product adoption.
• Comfort navigating ambiguity in fast-scaling environments.
• Strong presentation skills for board-level communications.
• Passion for commerce innovation and seller success.

Prior roles at companies like Stripe, Shopify, or Salesforce are highly valued.

Salary & Benefits

Earn a competitive salary range of $250,000 - $400,000 USD yearly (base + bonus + equity), reflecting seniority and Bay Area market rates. Block's total compensation includes:

• Performance bonuses tied to growth KPIs.
• RSUs for ownership in a public fintech leader.
• Top-tier health coverage and 401(k) match.
• Unlimited PTO, parental leave, and wellness stipends.
• Professional development budget and commuter perks.
• ESPP, volunteer matching, and more.

This package supports your career and life in the Bay Area.

Why Join Block?

Block isn't just a company; it's a movement reshaping global commerce. Work with massive opportunities alongside sellers scaling worldwide. Enjoy Bay Area innovation, collaborative culture, and resources to thrive. Our focus on diversity, equity, and inclusion fosters belonging. With Afterpay's integration, we're unlocking next-gen shopper value. Join a team that's built lasting businesses—yours included.

Bay Area, CA, offers unparalleled tech ecosystem access, from Silicon Valley networks to cultural vibrancy. Remote-hybrid flexibility available for top talent.

How to Apply

Ready to lead growth at Block? Submit your resume and cover letter highlighting GTM wins. Our team reviews applications promptly. Prepare for interviews covering strategy case studies, leadership scenarios, and cultural fit. Equal opportunity employer—diversity drives our success.

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