Description

About the Role

We are looking for a motivated and detail-oriented Business Administration Intern to join our team. This internship provides hands-on experience in Order-to-Cash (O2C) processes, logistics coordination, customer communication, and administrative support. You will have the opportunity to work closely with our internal teams to improve operational efficiency and ensure a positive customer experience.

Key Responsibilities

1. Order-to-Cash (O2C) Support

• Assist in O2C processing including order entry, order tracking, and documentation.
• Coordinate with Customer Relations Associates (CRA) to ensure accurate and timely handling of O2C activities.

2. Logistics & Delivery Coordination

• Support in managing logistics delivery schedules.
• Follow up with internal teams to ensure smooth product movement and on-time delivery.

3. Customer Complaint Follow-Up

• Assist in resolving customer complaints such as product damages, delivery issues, or documentation errors.
• Coordinate with relevant teams to ensure corrective and preventive actions are communicated.

4. Documentation & Administrative Support

• Prepare, organize, and maintain timely and accurate documents related to orders, deliveries, and customer transactions.
• Support the team in daily administrative tasks as assigned.

5. Customer Backlog (CBL) Improvement

• Monitor and update the Customer Backlog (CBL) records.
• Assist in identifying areas of improvement and contribute to reducing pending or delayed customer orders.

Qualifications

• Currently pursuing a Degree in Business Administration, Supply Chain, Logistics, Management, or related fields.
• Strong communication and coordination skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Basic knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Ability to work independently with guidance from supervisors.

Additional Info

What You Will Gain

• Practical experience in O2C and logistics operations.
• Exposure to customer management and cross-functional coordination.
• Understanding of business processes within a multinational environment.
• Ability to enhance problem-solving, communication, and process improvement skills.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. At Bosch, we develop, examine and enhance new systems, components and technologies. Our aim is simple – improving lives. Some 70,000 researchers and developers work for that at Bosch: at 120 locations worldwide, in a single network. In 2018 the Bosch Group had 410,000 associates worldwide and achieved 78 billion euros in sales. Robert Bosch (South East Asia) Pte Ltd is a regional subsidiary of the Bosch Group, representing the Group's interests in South East Asia. In the Research and Technology Center Asia Pacific we focus on solutions and products for South East Asia, China and India.

Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd, with offices located in Selangor and Penang. In Malaysia, Bosch has diversified businesses in Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has three manufacturing plants in Penang providing Car Multimedia, Power Tools and Automotive Steering systems. In 2018, Malaysia contributed sales of RM 538 million (113 million euros) and employed more than 4,500 associates.