Description

• Perform daily operational tasks that include end user IT device installation, configuration, maintenance as well as monitoring performance, recovery scenarios and KPIs
• Provide end-to-end local 1st/2nd Level IT support services for end user problems including desktop, laptop, peripherals, and workplace technologies in adherence to strict Service Level Agreements (SLA)
• Manage IT inventory and storage by comprehensive stock tracking and proactive asset lifecycle management to support our dynamic tech environment
• Act as the local IT specialist for workplace environments, unified communication solutions, and mobile devices, printers, contributing to design, maintenance, and continuous improvement.
• Monitor and enhance end-user experience by proactively identifying issues, detecting user knowledge gaps and delivering enabling sessions or user trainings
• Collaborate closely with local and international stakeholders (e.g. Central IT, service partners) on rollouts, projects, service restorations and inventory lifecycle management.
• Handling user issues/requests for authorizations, accounts, software, and solving IT problems in both office and production areas including support for industrial devices and their network connectivity.

Qualifications

•    Bachelor’s degree in computer engineering, information technologies, or a related field with a strong understanding of IT systems and infrastructure.
•    Minimum 3 years of experience in IT Support Services, with knowledge of IT Service Management principles (e.g., ITIL).
•    Strong customer-oriented mindset, excellent communication skills, problem-solving abilities, proficiency in Microsoft Office & Windows 11 and practical IT hardware knowledge 
•    Experience with network connectivity, communication protocols for industrial devices is a significant plus. (e.g. CCNA is a plus)
•    A collaborative team player motivated to self-learn and apply new knowledge
•    Advanced level of English, both written and spoken

Additional Info

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.