Director, Process & Design Engineering – Payroll
Bristol-Myers Squibb
Director, Process & Design Engineering – Payroll
Job Description
Strategic Oversight & Process Design: Lead the end-to-end design and ongoing maintenance of global payroll processes, ensuring reliability, consistency, and scalability across all regions. Develop and implement standards and procedures for payroll, billing, and related transactions. Process Optimization & Automation: Identify and implement improvement opportunities using methodologies such as Lean Six Sigma. Champion automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing. Data Analytics & Reporting: Collaborate with analytics teams to develop KPIs and dashboards, monitor payroll data, and leverage insights to inform strategy and continuous improvement. Service Excellence & Performance Management: Establish and oversee internal service level agreements (SLAs), key metrics, and performance reporting to monitor payroll service delivery. Drive initiatives to optimize cost efficiency while improving customer experience and satisfaction levels. Vendor Relationship & Contract Management: Manages contracts and vendor agreements related to payroll services, ensuring compliance with organizational standards and optimizing service delivery. Risk Mitigation & Compliance: Develop and maintain robust controls to mitigate risks related to audits, data privacy, security, and visibility. Ensure payroll processes comply with internal policies, SOX requirements, and country-specific legal standards. Cross-Functional Leadership: Partner with HR, legal, benefits, technology teams, and external vendors to execute special initiatives (e.g., bonus processing, acquisitions, vendor transitions) and ensure seamless integration of payroll systems globally. Continuous Improvement: Foster a culture of innovation by regularly reviewing payroll operations, soliciting feedback, and implementing best practices to maintain payroll excellence and elevate the employee experience worldwide. Change Management & Implementation: Lead and support the rollout of newly designed payroll processes, overseeing change management activities, training, and documentation to drive adoption and operational excellence. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Bachelor's or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field. 10+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations. Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms. Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels. Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks. Solid technical skills and understanding of systems architecture, integration, and automation technologies. Experience with quality management, process simulations, and the development of standard operating procedures. Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making. Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget. Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies. Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation. Lean Six Sigma Certification or equivalent process improvement training, highly desired.
Key Responsibilities
- Lead the end-to-end design and ongoing maintenance of global payroll processes, ensuring reliability, consistency, and scalability across all regions
- Develop and implement standards and procedures for payroll, billing, and related transactions
- Identify and implement improvement opportunities using methodologies such as Lean Six Sigma
- Champion automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing
- Collaborate with analytics teams to develop KPIs and dashboards, monitor payroll data, and leverage insights to inform strategy and continuous improvement
- Establish and oversee internal service level agreements (SLAs), key metrics, and performance reporting to monitor payroll service delivery
- Drive initiatives to optimize cost efficiency while improving customer experience and satisfaction levels
- Manage contracts and vendor agreements related to payroll services, ensuring compliance with organizational standards and optimizing service delivery
- Develop and maintain robust controls to mitigate risks related to audits, data privacy, security, and visibility
- Ensure payroll processes comply with internal policies, SOX requirements, and country-specific legal standards
- Partner with HR, legal, benefits, technology teams, and external vendors to execute special initiatives (e.g., bonus processing, acquisitions, vendor transitions) and ensure seamless integration of payroll systems globally
- Foster a culture of innovation by regularly reviewing payroll operations, soliciting feedback, and implementing best practices to maintain payroll excellence and elevate the employee experience worldwide
- Lead and support the rollout of newly designed payroll processes, overseeing change management activities, training, and documentation to drive adoption and operational excellence
Required Qualifications
- Bachelor's or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field
- 0+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations
- Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms
- Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels
- Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks
- Solid technical skills and understanding of systems architecture, integration, and automation technologies
- Experience with quality management, process simulations, and the development of standard operating procedures
- Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making
- Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget
- Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies
- Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation
Preferred Qualifications
- Lean Six Sigma Certification or equivalent process improvement training
Skills Required
- Technical skills in systems architecture, integration, and automation technologies
- Proficiency in data analysis and HR metrics and analytics tools
- Exceptional problem-solving and critical-thinking skills
- Strong project management skills
- Excellent written and verbal communication skills
- Ability to influence and collaborate with senior stakeholders
- Detail-oriented with a commitment to accuracy and precision
Benefits & Perks
- Paid national holidays and optional holidays
- Global Shutdown Days between Christmas and New Year's holiday
- Up to 120 hours of paid vacation
- Up to two (2) paid days to volunteer
- Sick time off
- Summer hours flexibility
Locations
- Tampa FL, United States
Salary
Estimated Salary Rangemedium confidence
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical skills in systems architecture, integration, and automation technologiesintermediate
- Proficiency in data analysis and HR metrics and analytics toolsintermediate
- Exceptional problem-solving and critical-thinking skillsintermediate
- Strong project management skillsintermediate
- Excellent written and verbal communication skillsintermediate
- Ability to influence and collaborate with senior stakeholdersintermediate
- Detail-oriented with a commitment to accuracy and precisionintermediate
Required Qualifications
- Bachelor's or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field (experience)
- 0+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations (experience)
- Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms (experience)
- Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels (experience)
- Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks (experience)
- Solid technical skills and understanding of systems architecture, integration, and automation technologies (experience)
- Experience with quality management, process simulations, and the development of standard operating procedures (experience)
- Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making (experience)
- Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget (experience)
- Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies (experience)
- Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation (experience)
Preferred Qualifications
- Lean Six Sigma Certification or equivalent process improvement training (experience)
Responsibilities
- Lead the end-to-end design and ongoing maintenance of global payroll processes, ensuring reliability, consistency, and scalability across all regions
- Develop and implement standards and procedures for payroll, billing, and related transactions
- Identify and implement improvement opportunities using methodologies such as Lean Six Sigma
- Champion automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing
- Collaborate with analytics teams to develop KPIs and dashboards, monitor payroll data, and leverage insights to inform strategy and continuous improvement
- Establish and oversee internal service level agreements (SLAs), key metrics, and performance reporting to monitor payroll service delivery
- Drive initiatives to optimize cost efficiency while improving customer experience and satisfaction levels
- Manage contracts and vendor agreements related to payroll services, ensuring compliance with organizational standards and optimizing service delivery
- Develop and maintain robust controls to mitigate risks related to audits, data privacy, security, and visibility
- Ensure payroll processes comply with internal policies, SOX requirements, and country-specific legal standards
- Partner with HR, legal, benefits, technology teams, and external vendors to execute special initiatives (e.g., bonus processing, acquisitions, vendor transitions) and ensure seamless integration of payroll systems globally
- Foster a culture of innovation by regularly reviewing payroll operations, soliciting feedback, and implementing best practices to maintain payroll excellence and elevate the employee experience worldwide
- Lead and support the rollout of newly designed payroll processes, overseeing change management activities, training, and documentation to drive adoption and operational excellence
Benefits
- general: Paid national holidays and optional holidays
- general: Global Shutdown Days between Christmas and New Year's holiday
- general: Up to 120 hours of paid vacation
- general: Up to two (2) paid days to volunteer
- general: Sick time off
- general: Summer hours flexibility
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Answer 10 quick questions to check your fit for Director, Process & Design Engineering – Payroll @ Bristol-Myers Squibb.
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Director, Process & Design Engineering – Payroll
Bristol-Myers Squibb
Director, Process & Design Engineering – Payroll
Job Description
Strategic Oversight & Process Design: Lead the end-to-end design and ongoing maintenance of global payroll processes, ensuring reliability, consistency, and scalability across all regions. Develop and implement standards and procedures for payroll, billing, and related transactions. Process Optimization & Automation: Identify and implement improvement opportunities using methodologies such as Lean Six Sigma. Champion automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing. Data Analytics & Reporting: Collaborate with analytics teams to develop KPIs and dashboards, monitor payroll data, and leverage insights to inform strategy and continuous improvement. Service Excellence & Performance Management: Establish and oversee internal service level agreements (SLAs), key metrics, and performance reporting to monitor payroll service delivery. Drive initiatives to optimize cost efficiency while improving customer experience and satisfaction levels. Vendor Relationship & Contract Management: Manages contracts and vendor agreements related to payroll services, ensuring compliance with organizational standards and optimizing service delivery. Risk Mitigation & Compliance: Develop and maintain robust controls to mitigate risks related to audits, data privacy, security, and visibility. Ensure payroll processes comply with internal policies, SOX requirements, and country-specific legal standards. Cross-Functional Leadership: Partner with HR, legal, benefits, technology teams, and external vendors to execute special initiatives (e.g., bonus processing, acquisitions, vendor transitions) and ensure seamless integration of payroll systems globally. Continuous Improvement: Foster a culture of innovation by regularly reviewing payroll operations, soliciting feedback, and implementing best practices to maintain payroll excellence and elevate the employee experience worldwide. Change Management & Implementation: Lead and support the rollout of newly designed payroll processes, overseeing change management activities, training, and documentation to drive adoption and operational excellence. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Bachelor's or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field. 10+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations. Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms. Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels. Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks. Solid technical skills and understanding of systems architecture, integration, and automation technologies. Experience with quality management, process simulations, and the development of standard operating procedures. Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making. Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget. Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies. Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation. Lean Six Sigma Certification or equivalent process improvement training, highly desired.
Key Responsibilities
- Lead the end-to-end design and ongoing maintenance of global payroll processes, ensuring reliability, consistency, and scalability across all regions
- Develop and implement standards and procedures for payroll, billing, and related transactions
- Identify and implement improvement opportunities using methodologies such as Lean Six Sigma
- Champion automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing
- Collaborate with analytics teams to develop KPIs and dashboards, monitor payroll data, and leverage insights to inform strategy and continuous improvement
- Establish and oversee internal service level agreements (SLAs), key metrics, and performance reporting to monitor payroll service delivery
- Drive initiatives to optimize cost efficiency while improving customer experience and satisfaction levels
- Manage contracts and vendor agreements related to payroll services, ensuring compliance with organizational standards and optimizing service delivery
- Develop and maintain robust controls to mitigate risks related to audits, data privacy, security, and visibility
- Ensure payroll processes comply with internal policies, SOX requirements, and country-specific legal standards
- Partner with HR, legal, benefits, technology teams, and external vendors to execute special initiatives (e.g., bonus processing, acquisitions, vendor transitions) and ensure seamless integration of payroll systems globally
- Foster a culture of innovation by regularly reviewing payroll operations, soliciting feedback, and implementing best practices to maintain payroll excellence and elevate the employee experience worldwide
- Lead and support the rollout of newly designed payroll processes, overseeing change management activities, training, and documentation to drive adoption and operational excellence
Required Qualifications
- Bachelor's or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field
- 0+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations
- Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms
- Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels
- Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks
- Solid technical skills and understanding of systems architecture, integration, and automation technologies
- Experience with quality management, process simulations, and the development of standard operating procedures
- Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making
- Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget
- Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies
- Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation
Preferred Qualifications
- Lean Six Sigma Certification or equivalent process improvement training
Skills Required
- Technical skills in systems architecture, integration, and automation technologies
- Proficiency in data analysis and HR metrics and analytics tools
- Exceptional problem-solving and critical-thinking skills
- Strong project management skills
- Excellent written and verbal communication skills
- Ability to influence and collaborate with senior stakeholders
- Detail-oriented with a commitment to accuracy and precision
Benefits & Perks
- Paid national holidays and optional holidays
- Global Shutdown Days between Christmas and New Year's holiday
- Up to 120 hours of paid vacation
- Up to two (2) paid days to volunteer
- Sick time off
- Summer hours flexibility
Locations
- Tampa FL, United States
Salary
Estimated Salary Rangemedium confidence
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical skills in systems architecture, integration, and automation technologiesintermediate
- Proficiency in data analysis and HR metrics and analytics toolsintermediate
- Exceptional problem-solving and critical-thinking skillsintermediate
- Strong project management skillsintermediate
- Excellent written and verbal communication skillsintermediate
- Ability to influence and collaborate with senior stakeholdersintermediate
- Detail-oriented with a commitment to accuracy and precisionintermediate
Required Qualifications
- Bachelor's or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field (experience)
- 0+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations (experience)
- Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms (experience)
- Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels (experience)
- Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks (experience)
- Solid technical skills and understanding of systems architecture, integration, and automation technologies (experience)
- Experience with quality management, process simulations, and the development of standard operating procedures (experience)
- Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making (experience)
- Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget (experience)
- Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies (experience)
- Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation (experience)
Preferred Qualifications
- Lean Six Sigma Certification or equivalent process improvement training (experience)
Responsibilities
- Lead the end-to-end design and ongoing maintenance of global payroll processes, ensuring reliability, consistency, and scalability across all regions
- Develop and implement standards and procedures for payroll, billing, and related transactions
- Identify and implement improvement opportunities using methodologies such as Lean Six Sigma
- Champion automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing
- Collaborate with analytics teams to develop KPIs and dashboards, monitor payroll data, and leverage insights to inform strategy and continuous improvement
- Establish and oversee internal service level agreements (SLAs), key metrics, and performance reporting to monitor payroll service delivery
- Drive initiatives to optimize cost efficiency while improving customer experience and satisfaction levels
- Manage contracts and vendor agreements related to payroll services, ensuring compliance with organizational standards and optimizing service delivery
- Develop and maintain robust controls to mitigate risks related to audits, data privacy, security, and visibility
- Ensure payroll processes comply with internal policies, SOX requirements, and country-specific legal standards
- Partner with HR, legal, benefits, technology teams, and external vendors to execute special initiatives (e.g., bonus processing, acquisitions, vendor transitions) and ensure seamless integration of payroll systems globally
- Foster a culture of innovation by regularly reviewing payroll operations, soliciting feedback, and implementing best practices to maintain payroll excellence and elevate the employee experience worldwide
- Lead and support the rollout of newly designed payroll processes, overseeing change management activities, training, and documentation to drive adoption and operational excellence
Benefits
- general: Paid national holidays and optional holidays
- general: Global Shutdown Days between Christmas and New Year's holiday
- general: Up to 120 hours of paid vacation
- general: Up to two (2) paid days to volunteer
- general: Sick time off
- general: Summer hours flexibility
Tags & Categories
Answer 10 quick questions to check your fit for Director, Process & Design Engineering – Payroll @ Bristol-Myers Squibb.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs