About Cardinal Health

Cardinal Health, a global leader in healthcare services, empowers pharmacies, hospitals, and healthcare systems with innovative solutions that enhance patient outcomes and streamline operations. With annual revenue exceeding $200 billion, we operate at the intersection of healthcare and technology, delivering mission-critical products and services nationwide. Our Information Technology division drives business value through cutting-edge application development and maintenance, ensuring seamless digital transformation for our enterprise.

Role Overview

As a Business Analyst, ServiceNow CMDB and Discovery at Cardinal Health, you will serve as the critical bridge between business stakeholders and technical teams. This nationwide FIELD role focuses on optimizing ServiceNow Configuration Management Database (CMDB), Discovery, and Service Mapping capabilities. With an anticipated salary range of $93,900 - $135,600 USD per year, this position offers the opportunity to work on complex projects that directly impact Cardinal Health's IT service management (ITSM) infrastructure. Ideal for professionals with 4-8 years of experience, you'll apply comprehensive knowledge of ServiceNow to deliver innovative solutions aligned with enterprise architecture standards.

Why This Role Matters

In a healthcare landscape demanding precision and reliability, your expertise in ServiceNow will ensure accurate configuration item (CI) lifecycle management, robust data integrity, and streamlined service mapping. This role supports Cardinal Health's commitment to operational excellence, enabling faster incident resolution, better change management, and enhanced visibility into our IT ecosystem.

Key Responsibilities

Your day-to-day will involve hands-on collaboration across requirements gathering, configuration, testing, and continuous improvement.

• Collaborate with stakeholders to gather and analyze business requirements for CMDB, Discovery, and Service Mapping, creating process flows, data models, and wireframes.
• Translate business needs into functional and technical specifications, developing user stories in ServiceNow Agile Development.
• Configure and optimize CMDB data models to maintain data integrity and compliance with enterprise standards, supporting CI lifecycle and relationships.
• Execute comprehensive testing, manage User Acceptance Testing (UAT), and secure stakeholder sign-off while maintaining detailed documentation.
• Conduct surveys, gap analysis, and recommend process improvements; deliver training to enhance system usability and drive adoption.

Qualifications & Requirements

Cardinal Health seeks candidates who bring proven expertise and a passion for ITSM excellence.

• 4-8 years of Business Analyst experience in ITSM environments, with minimum 2 years hands-on with ServiceNow CSDM, CMDB, Discovery, and Service Mapping.
• ServiceNow certifications: Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) for CMDB/Discovery.
• ITIL v3 or v4 Foundation certification required.
• Experience with Agile methodologies, strong analytical and problem-solving skills.
• Proficiency in Lucidchart, MS Word, Excel, PowerPoint, and collaborative tools like Google Drive.
• Bachelor's degree in a related field or equivalent work experience.

This mid-to-senior level role involves working independently on complex projects of large scope, developing innovative technical solutions, and potentially mentoring junior colleagues.

Benefits & Perks

Cardinal Health invests in your total well-being with a comprehensive benefits package designed for work-life balance and financial security.

• Competitive medical, dental, and vision coverage.
• Generous paid time off (PTO) plan and paid parental leave.
• 401k savings plan with company matching contributions.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Access to wages before payday via myFlexPay, short- and long-term disability coverage.
• Work-life resources, healthy lifestyle programs, and more.

Career Growth

At Cardinal Health, career progression is a reality. This Business Analyst role positions you for advancement into senior BA, ServiceNow architect, or IT leadership positions. We foster professional development through certifications reimbursement, Agile training, and exposure to enterprise-scale projects. Many team members contribute to policy development and mentor peers, building a pathway to greater impact in healthcare IT.

Why Join Us

Join a Fortune 500 company where your ServiceNow expertise directly supports life-saving healthcare operations. Enjoy nationwide flexibility, premium compensation with upside potential to $149,160+, and a culture of innovation. Cardinal Health values diverse perspectives, offering equal opportunities in a collaborative environment focused on meaningful work.

Role FAQs

Q: Is this a remote role? Yes, this is a US-Nationwide-FIELD position offering flexibility across the United States.

Q: What ServiceNow experience is required? Minimum 2 years hands-on with CMDB, Discovery, Service Mapping, and CSDM, plus relevant certifications.

Q: Is Agile experience mandatory? Yes, experience implementing systems using Agile methodology is essential.

Q: When does the application window close? Anticipated to close on 2/5/2026.

Apply today to elevate your career with Cardinal Health's ServiceNow excellence.