About Cardinal Health

Cardinal Health, a global leader in healthcare services, empowers pharmacies, hospitals, and healthcare providers with innovative solutions that improve patient outcomes and streamline operations. With a presence across the United States and beyond, Cardinal Health's Information Technology division plays a pivotal role in delivering cutting-edge computing and information services. Our IT Infrastructure & System Administration team develops, implements, and governs standard IT policies while overseeing enterprise infrastructure, ensuring system health, resource management, and operational support for databases, servers, and storage environments. Join us to contribute to strategies that drive business value in the dynamic healthcare sector.

Role Overview

As a Business Analyst specializing in ServiceNow Enterprise Architecture (EA) Workspace at Cardinal Health, you will serve as the critical bridge between business stakeholders and technical teams. This nationwide FIELD position focuses on ensuring accurate configuration data within the Configuration Management Database (CMDB) and enabling actionable enterprise architecture insights. With a salary range of $80,900 - $127,050 USD per year, this role offers the opportunity to work on complex projects, apply comprehensive IT knowledge, and innovate solutions aligned with organizational objectives. Ideal for professionals with ServiceNow expertise, this position supports IT service excellence in a fast-paced healthcare environment.

Key Responsibilities

Your day-to-day will involve multifaceted tasks across project management, analysis, and implementation.

Project & Stakeholder Management

Develop and maintain detailed project plans, track progress meticulously, and deliver clear updates to stakeholders. Manage expectations by aligning deliverables with IT policies, resource constraints, and industry best practices to ensure seamless execution.

Requirements Gathering & Analysis

Collaborate closely with stakeholders to elicit and analyze business requirements for EA Workspace and CMDB. Create comprehensive process flows, data models, and wireframes to document needs. Translate these into functional specifications and user stories that technical teams can execute effectively.

ServiceNow Expertise

Configure and optimize CMDB data models to uphold data integrity and compliance with enterprise architecture standards. Support Configuration Item (CI) lifecycle management and maintain precise CI relationships. Partner with ServiceNow developers and architects for solution implementation, conduct surveys and gap analyses, and recommend process enhancements.

Testing, Documentation, and Training

Design and execute test cases, oversee User Acceptance Testing (UAT), and secure sign-offs. Maintain essential documentation like workflows, data dictionaries, and training materials. Leverage your business acumen to drive usability improvements and deliver stakeholder training sessions.

Qualifications & Requirements

To succeed in this role, candidates should demonstrate proven expertise and a strong foundation in IT service management.

• 4-8 years of experience as a Business Analyst in ITSM environments.
• Bachelor's degree in a related field or equivalent professional experience.
• Minimum 2 years of hands-on experience with ServiceNow EA Workspace (Application Portfolio Management), CSDM, and CMDB modules.
• ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) for CMDB/APM.
• ITIL v3 or v4 Foundation certification.
• Experience implementing systems using Agile methodologies.
• Exceptional analytical, problem-solving, and communication skills.
• Proficiency in tools like Lucidchart, MS Word, MS Excel, and collaborative platforms such as Google Drive.

At this level, you will apply thorough knowledge of concepts and principles to tackle varied tasks and large-scope projects, develop innovative technical solutions, work independently with general guidance, and potentially mentor junior colleagues.

Benefits & Perks

Cardinal Health prioritizes employee well-being with a robust benefits package designed to support health, financial security, and work-life balance.

• Comprehensive medical, dental, and vision coverage.
• Generous paid time off plan.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• 401k savings plan for long-term financial growth.
• Access to wages before payday via myFlexPay.
• Short- and long-term disability coverage.
• Work-life resources, paid parental leave, and healthy lifestyle programs.

Career Growth

Cardinal Health fosters professional development through opportunities to work on high-impact projects, contribute to policy development, and advance in IT leadership roles. With exposure to enterprise-wide initiatives in ServiceNow and CMDB, you'll build expertise that positions you for senior analyst or architect positions. Our culture emphasizes innovation, mentorship, and continuous learning, supported by Agile practices and certifications.

Why Join Us

Be part of a Fortune 500 company at the forefront of healthcare innovation. This Business Analyst role offers nationwide flexibility, competitive compensation up to $127,050 with upside potential, and the chance to influence IT strategies that touch millions of patients. Cardinal Health values diverse perspectives and provides a collaborative environment where your ServiceNow skills can drive real business value. The application window closes 12/31/2025—apply now to secure your future in healthcare IT.

Role FAQs

Q: Is remote work available? This is a US-Nationwide-FIELD role, offering flexibility across locations.

Q: What ServiceNow experience is required? Minimum 2 years hands-on with EA Workspace, CSDM, and CMDB, plus relevant certifications.

Q: Is a degree mandatory? Preferred, but equivalent work experience is accepted.

Q: What's the project scope? Complex, large-scale projects with innovative solutions and stakeholder impact.

Q: Are bonuses offered? This role is not bonus eligible, but benefits are extensive.