Operations Business Partner, User Voice

Location: Team People

Team: Country Sydney / Australia

About the Role

Hey, g'day from Canva! We're on a mission to empower the world to design anything and publish everywhere, and our User Voice team of 500+ global customer service specialists, engineers, product folks, designers, and ops experts is at the heart of it. As Operations Business Partner, User Voice, reporting to the Chief of Staff, you'll be the connective tissue enabling seamless collaboration across this distributed org. Based in our vibrant Sydney flagship (hybrid 2-3 days/week), you'll infuse Canva's design-focused, innovative culture into every process, ritual, and tool—turning complexity into clarity so teams can create magic for our users. You'll own Jira as the pulsing hub for goal delivery, orchestrate smooth planning cadences with beautiful dashboards that light up wins and dependencies, and operationalize high-value rituals like All Hands and specialty reviews. Championing culture in a global team, you'll craft inclusive events from AU celebrations to epic onsites like Canva World Tour, while partnering with People teams to transform Pulse insights into real impact. Dive into special projects like Hackathons, experiment boldly with AI and automation to supercharge efficiency, and balance structure with empowerment—always with empathy, pace, and that Canva spark of creativity. Thriving here means loving ambiguity, influencing with clear storytelling, and building scalable systems that scale with our 'change is DNA' vibe. If you're a systems thinker passionate about team connection, user-centric ops, and innovative tools in a collaborative, design-loving environment, join us to help User Voice deliver world-class experiences. Check lifeatcanva.com for the full Canva magic—equity, vibe allowances, flexible leave, and endless opportunities to grow.

Key Responsibilities

• Lead Jira ownership: set up, optimize, and scale as central hub for goal delivery, tracking, and reporting
• Drive change management to guide teams through behavioral shifts and new ways of working
• Run seamless goal cadences, connecting strategic planning to daily progress and highlighting wins/blockers
• Build visibility through dashboards and reports providing trusted insights to leaders
• Operationalize org-wide cadences like All Hands, research reviews, and specialty meetings
• Drive cultural connection via events, rituals, and onsites for 500+ global User Voice team
• Translate Pulse feedback and insights into actionable improvements with People Partners
• Support high-impact special projects like Hackathons, Canva World Tour, and process rollouts
• Experiment with AI and automation to reduce manual effort and unlock scale
• Balance structure with empowerment, enabling teams with clarity, tools, and support

Required Qualifications

• Few years of experience in operations, program/project management, or equivalent team-enabling role
• Confident proficiency in Jira for technical and non-technical teams, including dashboards, workflows, and reporting
• Strong change management experience guiding teams through new processes with empathy
• Proven ability to operate at pace in fast-scaling environments
• Systems thinking to simplify complexity and map dependencies
• Excellent communication skills to influence without authority
• Experience in distributed, global team operations
• Based in Sydney with hybrid office flexibility (2-3 days/week)

Preferred Qualifications

• Experience in customer support or User Voice operations at scale
• Background in AI tools and automation for operational efficiency
• Event planning and culture-building in global teams
• Familiarity with goal tracking and OKR cadences
• Partnership experience with People/HR functions
• Design thinking or creative problem-solving in ops roles

Required Skills

• Jira expertise (dashboards, workflows, reporting)
• Change management and behavioral shift guidance
• Systems thinking and process simplification
• Goal cadence management (planning, tracking, OKRs)
• Dashboard and reporting design for leadership visibility
• Event orchestration and culture-building
• Stakeholder communication and influence without authority
• Pace and momentum-building in ambiguous environments
• Empathy-driven team enablement
• AI/automation experimentation
• Global distributed team collaboration
• Balancing detail-oriented execution with strategic oversight
• Pulse feedback analysis and action planning
• Dependency mapping and blocker resolution
• Creative problem-solving in ops context
• Hybrid work adaptability

Benefits

• Equity packages to share in Canva's success
• Inclusive parental leave policy supporting all parents and carers
• Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup
• Flexible leave options for recharging and personal needs
• Hybrid work model with Sydney flagship campus and co-working spaces
• Moments of magic, connectivity, and fun woven into Canva life
• Delightful, design-forward culture with global collaboration
• Professional growth in innovative, fast-scaling environment
• Virtual interview process with reasonable adjustments available

Canva is an equal opportunity employer.