Strategic Implementation Manager

Location: Team Sales & Success

Team: Country Sydney / Australia

About the Role

Join the team redefining how the world experiences design. At Canva, we're not just building a design platform—we're empowering millions to create visual stories that matter. As a Strategic Implementation Manager in our Sales & Success team, you'll play a pivotal role in helping enterprise customers unlock Canva's full potential. Based in our vibrant Sydney flagship campus with hybrid flexibility, you'll partner directly with clients to craft tailored rollout strategies that drive adoption, streamline workflows, and foster design independence across their organizations. In this dynamic role, you'll become a Canva product expert within 30 days, leading complex enterprise onboardings and developing customized frameworks that align our innovative best practices with each customer's unique goals. You'll drive timelines, boost product engagement targeting 80% active users, and collaborate with Customer Education and Product teams to evolve our Help Centre and platform experience. Thriving in our fast-paced, collaborative culture, you'll solve real customer challenges with creativity and curiosity, turning insights into actionable processes that make implementation a standout differentiator. You'll bring deep SaaS implementation experience from large-scale rollouts, strategic project leadership, and a passion for customer success. Comfortable influencing senior stakeholders and juggling priorities, you'll excel in our design-focused environment where bold ideas and thoughtful execution create magic. Plus, enjoy Canva's unbeatable perks like equity, inclusive leave, wellbeing allowances, and a culture celebrating diverse skills and backgrounds. If you're ready to help enterprises scale their creativity with Canva, apply now and join our global mission.

Key Responsibilities

• Become a Canva product expert within 30 days and serve as the go-to resource for enterprise customers
• Lead complex enterprise onboarding to ensure customers realize full platform value
• Partner 1:1 with clients to develop tailored rollout frameworks aligned with their business structure and goals
• Drive customer timelines, adoption, and strong product engagement through best practices
• Align customer business needs with Canva's implementation methodologies
• Co-build and refine implementation processes and best practices with internal teams
• Work closely with Customer Education and Product teams to enhance Help Centre and product experience
• Understand diverse customer use cases to inform product improvements
• Maintain executive-level relationships and provide regular progress updates
• Achieve adoption targets with 80%+ active user engagement in Canva
• Streamline customer workflows for brand consistency, security, and scalability
• Collaborate globally to make implementation a key customer success differentiator

Required Qualifications

• Deep experience leading enterprise SaaS implementations across large, multi-region organizations
• Proven track record scoping, planning, and delivering complex multi-phase projects with cross-functional teams
• Experience managing executive stakeholders and driving customer adoption timelines
• Strong background in customer success or implementation roles within SaaS environments
• Demonstrated ability to develop tailored rollout frameworks aligned with customer business goals
• Experience collaborating with product, education, and sales teams to refine processes
• Comfortable thriving in fast-paced, dynamic environments with multiple priorities
• Bachelor's degree or equivalent experience in business, technology, or related field

Preferred Qualifications

• Experience with design platforms or creative SaaS tools
• Previous work in enterprise customer success at scale-up companies
• Familiarity with Canva's product suite and enterprise features
• Technical knowledge of API integrations and workflow automation
• Global rollout experience across APAC or international markets
• Certification in project management (PMP, Agile, etc.)

Required Skills

• Enterprise SaaS implementation expertise
• Strategic project management and planning
• Customer-centric relationship building
• Executive stakeholder communication
• Cross-functional team collaboration
• Problem-solving and creative thinking
• Adoption and engagement strategy development
• Process optimization and best practices creation
• Fast-paced environment adaptability
• Organizational skills with attention to detail
• Curiosity-driven insights analysis
• Influencing without authority
• Canva product knowledge (quick learner)
• Workflow and rollout framework design
• Global/multi-region project delivery
• Data-driven decision making
• Design tool familiarity
• Agile project methodologies

Benefits

• Equity packages to share in Canva's success
• Inclusive parental leave policy supporting all parents and carers
• Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup
• Flexible leave options for recharging and personal needs
• Hybrid work model with choice in Sydney flagship campus or other locations
• Global team environment fostering innovation and collaboration
• Moments of magic, connectivity, and fun woven into daily work
• Virtual interview process with reasonable adjustments available
• Opportunities to work on crazy big goals in a design-forward culture

Canva is an equal opportunity employer.