About PepsiCo

PepsiCo is one of the world's largest food and beverage companies, with a portfolio of 22 iconic brands including Pepsi, Gatorade, Quaker, Sabritas, Gamesa, and Sonrics. These brands are consumed over a billion times daily across more than 200 countries. In Mexico, PepsiCo has been a staple in homes for over 116 years, fostering a culture of innovation, inclusivity, and positive impact. As a Capability Sustainment Lead at PepsiCo's Global Capability Centre (GCC) in Miguel Hidalgo, you'll contribute to strategic initiatives that enhance operational excellence and resilience for global legal service teams.

Role Overview

The Capability Sustainment Lead serves as the frontline expert for PepsiCo's Enterprise Contract Lifecycle Management (ECLM) platform, powered by Icertis. This full-time role in Miguel Hidalgo, Ciudad de México, is pivotal in maintaining system stability post-deployment, providing Tier 1 and Tier 2 support, and driving continuous improvements in contract creation, negotiation, and management processes. You'll act as the primary contact for ECLM inquiries, ensuring seamless operations across business units while partnering with internal teams and vendors to uphold speed, compliance, security, and scalability.

Strategic Importance

This position supports PepsiCo's GCC transformation agenda, standardizing business processes to achieve greater efficiency. With a focus on help desk operations, integrations, training, and governance, you'll play a key role in optimizing the CLM system for global operating units.

Key Responsibilities

Your day-to-day impact will include:

• Acting as the first point of contact for technical and operational ECLM issues, troubleshooting errors, workflows, and user access within Icertis.
• Managing help desk tickets using ITSM tools like ServiceNow, ensuring SLA compliance and escalating complex Tier 3 issues to vendors or specialists.
• Supporting business operations post-deployment, providing best-practice guidance to stakeholders across organizational units.
• Ensuring seamless integrations between Icertis and systems like SAP ERP, CRM, and others, while maintaining data integrity and generating reports on KPIs, contract status, and audits.
• Developing user guides, FAQs, training materials, and conducting onboarding and refresher sessions for end-users.
• Contributing to compliance, security, and governance by assisting with audits and partnering on change management for releases.
• Driving continuous improvement in CLM support processes to enhance service quality and scalability.

Qualifications & Requirements

To excel as Capability Sustainment Lead, you need:

• A Bachelor’s degree in IT, Business, or a related field (or equivalent experience).
• At least 5 years of experience in help desk or technical support roles, with hands-on expertise in contract management systems, preferably Icertis.
• Proficiency in troubleshooting, ServiceNow or similar ticketing platforms, and IT service management (ITIL certification preferred).
• Knowledge of contract lifecycle processes, legal terminology, SQL/reporting tools, and integrations with SAP, Coupa, or CRM systems.
• Excellent communication, problem-solving, and collaboration skills to work with cross-functional teams and end-users.
• An operational focus on system administration, compliance, security, and scalability in enterprise applications.

Preferred Skills

Experience with Icertis integrations, data analysis, and a passion for process optimization will set you apart.

Benefits & Perks

PepsiCo offers a rewarding package for this role:

• Competitive estimated salary range of 650,000 - 950,000 MXN annually, based on Food & Beverage sector rates in Mexico with a 5-10% buffer.
• Work in a vibrant, inclusive environment where you can 'dare to be you,' regardless of background.
• Access to professional development, training, and career advancement within the GCC and global teams.
• Health, wellness, and financial benefits tailored to Mexico's top employers.
• Collaboration with world-class brands and innovative projects impacting millions daily.

Career Growth

At PepsiCo, this role opens doors to leadership in digital transformation, legal operations, and enterprise IT. Gain deep expertise in CLM platforms, build global networks, and advance to senior sustainment, integration specialist, or GCC management positions. PepsiCo invests in curious thinkers and change agents, providing mentorship, certifications, and exposure to cutting-edge technologies.

Why Join Us

Join PepsiCo in Miguel Hidalgo to be part of a company daring for better—transforming global processes while enjoying a supportive culture. Influence positive change, work with iconic brands, and build a fulfilling career in Mexico's dynamic food and beverage sector. PepsiCoJobs: Your gateway to innovation and impact.

Role FAQs

Q: What is the primary platform for this role?
A: Icertis Enterprise Contract Lifecycle Management (ECLM).

Q: Is ITIL certification required?
A: Preferred but not mandatory; experience in IT service management is key.

Q: What salary can I expect?
A: Estimated 650,000 - 950,000 MXN yearly, competitive for Mexico's F&B sector.

Q: Is remote work available?
A: This is an on-site role in Miguel Hidalgo, Ciudad de México.

Q: How does this role support career growth?
A: Through hands-on experience in GCC initiatives, training, and cross-functional projects leading to advanced opportunities.