Change Management
Capgemini
Change Management
Job Description
Change Management
📋 Job Overview
The Change Management role at Capgemini involves leading Major Incident, Problem, and Change Management processes to minimize business impact and ensure high service quality. The professional will act as the primary contact during incidents, conduct root cause analyses, drive CAB/ECAB meetings, and oversee ITIL-compliant service level management. Collaboration with cross-functional teams for process improvements and audits is key in this dynamic ITSM position.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality
- Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication
- Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB)
- Drive CAB/ECAB meetings and ensure compliance with Change Management processes
- Oversee service level management (SLM) and ensure adherence to ITIL standards
- Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement
- Support process audits, compliance checks, and escalation management
✅ Required Qualifications
- 4-6 years of experience in IT Service Management with hands-on expertise in Incident, Problem, and Change Management
- Strong understanding of ITIL framework (ITIL v4 preferred)
- Experience with Microsoft Identity Manager (MIM) and identity lifecycle operations
- Proficiency in service management tools like ServiceNow, BMC Remedy, etc.
- Excellent communication, stakeholder management, and people management skills
- Experience in process consulting and release management
- Open to working in 24x7 shifts
⭐ Preferred Qualifications
- JLPT N3 certification for Japanese linguistic skills
🛠️ Required Skills
- ITIL framework (v4 preferred)
- Microsoft Identity Manager (MIM)
- Identity lifecycle operations
- ServiceNow
- BMC Remedy
- Incident Management
- Problem Management
- Change Management
- Root cause analysis
- Stakeholder management
- People management
- Process consulting
- Release management
- Communication skills
🎁 Benefits & Perks
- Opportunity to lead critical ITSM processes in a dynamic enterprise environment
- Exposure to global stakeholders and high-impact service delivery
- Continuous learning and certification support in ITIL and service management tools
- Collaborative culture focused on innovation and operational excellence
Locations
- Bangalore, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL framework (v4 preferred)intermediate
- Microsoft Identity Manager (MIM)intermediate
- Identity lifecycle operationsintermediate
- ServiceNowintermediate
- BMC Remedyintermediate
- Incident Managementintermediate
- Problem Managementintermediate
- Change Managementintermediate
- Root cause analysisintermediate
- Stakeholder managementintermediate
- People managementintermediate
- Process consultingintermediate
- Release managementintermediate
- Communication skillsintermediate
Required Qualifications
- 4-6 years of experience in IT Service Management with hands-on expertise in Incident, Problem, and Change Management (experience)
- Strong understanding of ITIL framework (ITIL v4 preferred) (experience)
- Experience with Microsoft Identity Manager (MIM) and identity lifecycle operations (experience)
- Proficiency in service management tools like ServiceNow, BMC Remedy, etc. (experience)
- Excellent communication, stakeholder management, and people management skills (experience)
- Experience in process consulting and release management (experience)
- Open to working in 24x7 shifts (experience)
Preferred Qualifications
- JLPT N3 certification for Japanese linguistic skills (experience)
Responsibilities
- Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality
- Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication
- Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB)
- Drive CAB/ECAB meetings and ensure compliance with Change Management processes
- Oversee service level management (SLM) and ensure adherence to ITIL standards
- Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement
- Support process audits, compliance checks, and escalation management
Benefits
- general: Opportunity to lead critical ITSM processes in a dynamic enterprise environment
- general: Exposure to global stakeholders and high-impact service delivery
- general: Continuous learning and certification support in ITIL and service management tools
- general: Collaborative culture focused on innovation and operational excellence
Tags & Categories
Answer 10 quick questions to check your fit for Change Management @ Capgemini.
10 Questions
~2 Minutes
Instant Score
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Change Management
Capgemini
Change Management
Job Description
Change Management
📋 Job Overview
The Change Management role at Capgemini involves leading Major Incident, Problem, and Change Management processes to minimize business impact and ensure high service quality. The professional will act as the primary contact during incidents, conduct root cause analyses, drive CAB/ECAB meetings, and oversee ITIL-compliant service level management. Collaboration with cross-functional teams for process improvements and audits is key in this dynamic ITSM position.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality
- Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication
- Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB)
- Drive CAB/ECAB meetings and ensure compliance with Change Management processes
- Oversee service level management (SLM) and ensure adherence to ITIL standards
- Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement
- Support process audits, compliance checks, and escalation management
✅ Required Qualifications
- 4-6 years of experience in IT Service Management with hands-on expertise in Incident, Problem, and Change Management
- Strong understanding of ITIL framework (ITIL v4 preferred)
- Experience with Microsoft Identity Manager (MIM) and identity lifecycle operations
- Proficiency in service management tools like ServiceNow, BMC Remedy, etc.
- Excellent communication, stakeholder management, and people management skills
- Experience in process consulting and release management
- Open to working in 24x7 shifts
⭐ Preferred Qualifications
- JLPT N3 certification for Japanese linguistic skills
🛠️ Required Skills
- ITIL framework (v4 preferred)
- Microsoft Identity Manager (MIM)
- Identity lifecycle operations
- ServiceNow
- BMC Remedy
- Incident Management
- Problem Management
- Change Management
- Root cause analysis
- Stakeholder management
- People management
- Process consulting
- Release management
- Communication skills
🎁 Benefits & Perks
- Opportunity to lead critical ITSM processes in a dynamic enterprise environment
- Exposure to global stakeholders and high-impact service delivery
- Continuous learning and certification support in ITIL and service management tools
- Collaborative culture focused on innovation and operational excellence
Locations
- Bangalore, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL framework (v4 preferred)intermediate
- Microsoft Identity Manager (MIM)intermediate
- Identity lifecycle operationsintermediate
- ServiceNowintermediate
- BMC Remedyintermediate
- Incident Managementintermediate
- Problem Managementintermediate
- Change Managementintermediate
- Root cause analysisintermediate
- Stakeholder managementintermediate
- People managementintermediate
- Process consultingintermediate
- Release managementintermediate
- Communication skillsintermediate
Required Qualifications
- 4-6 years of experience in IT Service Management with hands-on expertise in Incident, Problem, and Change Management (experience)
- Strong understanding of ITIL framework (ITIL v4 preferred) (experience)
- Experience with Microsoft Identity Manager (MIM) and identity lifecycle operations (experience)
- Proficiency in service management tools like ServiceNow, BMC Remedy, etc. (experience)
- Excellent communication, stakeholder management, and people management skills (experience)
- Experience in process consulting and release management (experience)
- Open to working in 24x7 shifts (experience)
Preferred Qualifications
- JLPT N3 certification for Japanese linguistic skills (experience)
Responsibilities
- Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality
- Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication
- Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB)
- Drive CAB/ECAB meetings and ensure compliance with Change Management processes
- Oversee service level management (SLM) and ensure adherence to ITIL standards
- Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement
- Support process audits, compliance checks, and escalation management
Benefits
- general: Opportunity to lead critical ITSM processes in a dynamic enterprise environment
- general: Exposure to global stakeholders and high-impact service delivery
- general: Continuous learning and certification support in ITIL and service management tools
- general: Collaborative culture focused on innovation and operational excellence
Tags & Categories
Answer 10 quick questions to check your fit for Change Management @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs