Cisco UCCE
Capgemini
Cisco UCCE
Job Description
Cisco UCCE
📋 Job Overview
The Cisco Lifecycle UCCE Engineer role at Capgemini involves managing the full lifecycle of Cisco Unified Contact Center Enterprise (UCCE) solutions, with a focus on patching and major upgrades from 12.x to 15.x. The position requires collaboration with customers and teams to ensure optimal configuration and business outcomes. Responsibilities include troubleshooting, automation via APIs, and integrating with Cisco collaboration products for seamless multi-channel functionality.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Engineering and RandD Services
🎯 Key Responsibilities
- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.
- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.
- Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.
- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.
- Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.
- Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact center functionality.
🛠️ Required Skills
- Cisco Unified Contact Center Enterprise (UCCE)
- Patching and major upgrades (12.x to 15.x)
- Configuration management
- Automation and APIs (Bulk Job API, Agent API, Outbound Option APIs)
- System performance monitoring
- Troubleshooting
- Integration with Cisco collaboration and contact center products
- Multi-channel contact center functionality
Locations
- Bangalore, India
Salary
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Cisco Unified Contact Center Enterprise (UCCE)intermediate
- Patching and major upgrades (12.x to 15.x)intermediate
- Configuration managementintermediate
- Automation and APIs (Bulk Job API, Agent API, Outbound Option APIs)intermediate
- System performance monitoringintermediate
- Troubleshootingintermediate
- Integration with Cisco collaboration and contact center productsintermediate
- Multi-channel contact center functionalityintermediate
Responsibilities
- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.
- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.
- Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.
- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.
- Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.
- Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact center functionality.
Tags & Categories
Answer 10 quick questions to check your fit for Cisco UCCE @ Capgemini.
Related Books and Jobs
Cisco UCCE
Capgemini
Cisco UCCE
Job Description
Cisco UCCE
📋 Job Overview
The Cisco Lifecycle UCCE Engineer role at Capgemini involves managing the full lifecycle of Cisco Unified Contact Center Enterprise (UCCE) solutions, with a focus on patching and major upgrades from 12.x to 15.x. The position requires collaboration with customers and teams to ensure optimal configuration and business outcomes. Responsibilities include troubleshooting, automation via APIs, and integrating with Cisco collaboration products for seamless multi-channel functionality.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Engineering and RandD Services
🎯 Key Responsibilities
- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.
- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.
- Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.
- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.
- Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.
- Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact center functionality.
🛠️ Required Skills
- Cisco Unified Contact Center Enterprise (UCCE)
- Patching and major upgrades (12.x to 15.x)
- Configuration management
- Automation and APIs (Bulk Job API, Agent API, Outbound Option APIs)
- System performance monitoring
- Troubleshooting
- Integration with Cisco collaboration and contact center products
- Multi-channel contact center functionality
Locations
- Bangalore, India
Salary
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Cisco Unified Contact Center Enterprise (UCCE)intermediate
- Patching and major upgrades (12.x to 15.x)intermediate
- Configuration managementintermediate
- Automation and APIs (Bulk Job API, Agent API, Outbound Option APIs)intermediate
- System performance monitoringintermediate
- Troubleshootingintermediate
- Integration with Cisco collaboration and contact center productsintermediate
- Multi-channel contact center functionalityintermediate
Responsibilities
- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.
- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.
- Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.
- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.
- Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.
- Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact center functionality.
Tags & Categories
Answer 10 quick questions to check your fit for Cisco UCCE @ Capgemini.
Related Books and Jobs