Customer Support Order Management Specialist
Capgemini
Customer Support Order Management Specialist
Job Description
Customer Support Order Management Specialist
š Job Overview
The Customer Support Order Management Specialist at Capgemini manages customer service functions and supply chain issues to drive business growth in the FMCG industry. The role involves monitoring sales and purchase orders, analyzing customer forecasts, and leading setups for new business lanes. This position requires 5-7 years of SCM experience and expertise in tools like SAP and Salesforce.
š Location: Chennai (ex Madras)
š¼ Experience Level: Experienced Professionals
š¢ Business Unit: Business Services
šÆ Key Responsibilities
- Manage Customer Service functions in dynamic business requirements and ongoing supply chain issues to achieve Top & Bottom-line business growth
- Manage Supply Planning
- Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc.
- Analyse customer forecast, discuss with business team and customers and align accordingly
- Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products
ā Required Qualifications
- SCM Customer service experience in FMCG industry
- Experience 5 to 7 years
- Bachelorās or Masterās degree in Engineering/SCM background
ā Preferred Qualifications
- Cross-functional experience
š ļø Required Skills
- Excellent communication skills
- Sound knowledge in SAP
- Experience in using service desk tools like ticketing system, Supply plan tool, Salesforce, and Supply 360
- Strong working knowledge of Microsoft applications
š Benefits & Perks
- Range of career paths and internal opportunities within Capgemini group
- Personalized career guidance from leaders
- Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, new parent support via flexible work
- Access to digital learning platform with 250,000+ courses and numerous certifications
Locations
- Chennai (ex Madras), India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skillsintermediate
- Sound knowledge in SAPintermediate
- Experience in using service desk tools like ticketing system, Supply plan tool, Salesforce, and Supply 360intermediate
- Strong working knowledge of Microsoft applicationsintermediate
Required Qualifications
- SCM Customer service experience in FMCG industry (experience)
- Experience 5 to 7 years (experience)
- Bachelorās or Masterās degree in Engineering/SCM background (experience)
Preferred Qualifications
- Cross-functional experience (experience)
Responsibilities
- Manage Customer Service functions in dynamic business requirements and ongoing supply chain issues to achieve Top & Bottom-line business growth
- Manage Supply Planning
- Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc.
- Analyse customer forecast, discuss with business team and customers and align accordingly
- Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products
Benefits
- general: Range of career paths and internal opportunities within Capgemini group
- general: Personalized career guidance from leaders
- general: Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, new parent support via flexible work
- general: Access to digital learning platform with 250,000+ courses and numerous certifications
Tags & Categories
Answer 10 quick questions to check your fit for Customer Support Order Management Specialist @ Capgemini.
Related Books and Jobs
Customer Support Order Management Specialist
Capgemini
Customer Support Order Management Specialist
Job Description
Customer Support Order Management Specialist
š Job Overview
The Customer Support Order Management Specialist at Capgemini manages customer service functions and supply chain issues to drive business growth in the FMCG industry. The role involves monitoring sales and purchase orders, analyzing customer forecasts, and leading setups for new business lanes. This position requires 5-7 years of SCM experience and expertise in tools like SAP and Salesforce.
š Location: Chennai (ex Madras)
š¼ Experience Level: Experienced Professionals
š¢ Business Unit: Business Services
šÆ Key Responsibilities
- Manage Customer Service functions in dynamic business requirements and ongoing supply chain issues to achieve Top & Bottom-line business growth
- Manage Supply Planning
- Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc.
- Analyse customer forecast, discuss with business team and customers and align accordingly
- Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products
ā Required Qualifications
- SCM Customer service experience in FMCG industry
- Experience 5 to 7 years
- Bachelorās or Masterās degree in Engineering/SCM background
ā Preferred Qualifications
- Cross-functional experience
š ļø Required Skills
- Excellent communication skills
- Sound knowledge in SAP
- Experience in using service desk tools like ticketing system, Supply plan tool, Salesforce, and Supply 360
- Strong working knowledge of Microsoft applications
š Benefits & Perks
- Range of career paths and internal opportunities within Capgemini group
- Personalized career guidance from leaders
- Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, new parent support via flexible work
- Access to digital learning platform with 250,000+ courses and numerous certifications
Locations
- Chennai (ex Madras), India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skillsintermediate
- Sound knowledge in SAPintermediate
- Experience in using service desk tools like ticketing system, Supply plan tool, Salesforce, and Supply 360intermediate
- Strong working knowledge of Microsoft applicationsintermediate
Required Qualifications
- SCM Customer service experience in FMCG industry (experience)
- Experience 5 to 7 years (experience)
- Bachelorās or Masterās degree in Engineering/SCM background (experience)
Preferred Qualifications
- Cross-functional experience (experience)
Responsibilities
- Manage Customer Service functions in dynamic business requirements and ongoing supply chain issues to achieve Top & Bottom-line business growth
- Manage Supply Planning
- Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc.
- Analyse customer forecast, discuss with business team and customers and align accordingly
- Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products
Benefits
- general: Range of career paths and internal opportunities within Capgemini group
- general: Personalized career guidance from leaders
- general: Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, new parent support via flexible work
- general: Access to digital learning platform with 250,000+ courses and numerous certifications
Tags & Categories
Answer 10 quick questions to check your fit for Customer Support Order Management Specialist @ Capgemini.
Related Books and Jobs