CX Consultant
Capgemini
CX Consultant
Job Description
CX Consultant
📋 Job Overview
The CX Consultant role at Capgemini Invent's frog involves contributing to the Customer transformation team to design unique customer experiences through strategy and consulting projects. Responsibilities include developing CX strategies, journey maps, process reengineering, and data-driven personalization to enhance customer interactions. The position emphasizes leveraging technology, analysis, and agile methods to solve complex client problems and drive sustainable growth.
📍 Location: Gurgaon
💼 Experience Level: Experienced Professionals
🏢 Business Unit: INVENT
🎯 Key Responsibilities
- Design CX Strategy, Target operating model design and Business process reengineering
- Deliver consulting engagements involving strategic planning, business model design, competitive benchmarking, transformation roadmap etc. across sectors
- Benchmark and develop the CX To-be journey maps, personas, communication plan, initiatives and roadmap, Experience prototyping, Journey automation etc.
- Identify pain points, gaps, and areas for improvement and propose the to-be state
- Leverage business experience and acumen in identifying strategic alternatives and project approach to client questions
- Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods
- Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward
- Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organizational level
- Develop data-driven approaches to segmenting customers and tailoring personalized strategies
- Streamline and optimize customer processes to enhance efficiency in managing customer interactions and data
✅ Required Qualifications
- Degree from a premier institution with business, technical or information technology orientation
- In-depth understanding and experience of Sales and marketing measurement
- In-depth understanding and experience of Customer Relationship Management
- In-depth understanding and experience of Customer Journeys and Lifecycle
- In-depth understanding and experience of Loyalty and retention
🛠️ Required Skills
- Technological understanding
- Strategic analysis
- Agile project approaches
- Research and analyze Industry reports, Capgemini PoV/White Papers, and industry best practices
- Functional understanding of CRM
- Functional understanding of E-Commerce
- Functional understanding of Marketing Tech Stack such as Salesforce, Adobe
- Experience prototyping
- Journey automation
- Data-driven customer segmentation
- Process optimization
🎁 Benefits & Perks
- Flexible work arrangements including remote work and flexible hours to maintain work-life balance
- Career growth programs and diverse professional opportunities
- Access to certifications in latest technologies such as Generative AI
Locations
- Gurgaon, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technological understandingintermediate
- Strategic analysisintermediate
- Agile project approachesintermediate
- Research and analyze Industry reports, Capgemini PoV/White Papers, and industry best practicesintermediate
- Functional understanding of CRMintermediate
- Functional understanding of E-Commerceintermediate
- Functional understanding of Marketing Tech Stack such as Salesforce, Adobeintermediate
- Experience prototypingintermediate
- Journey automationintermediate
- Data-driven customer segmentationintermediate
- Process optimizationintermediate
Required Qualifications
- Degree from a premier institution with business, technical or information technology orientation (experience)
- In-depth understanding and experience of Sales and marketing measurement (experience)
- In-depth understanding and experience of Customer Relationship Management (experience)
- In-depth understanding and experience of Customer Journeys and Lifecycle (experience)
- In-depth understanding and experience of Loyalty and retention (experience)
Responsibilities
- Design CX Strategy, Target operating model design and Business process reengineering
- Deliver consulting engagements involving strategic planning, business model design, competitive benchmarking, transformation roadmap etc. across sectors
- Benchmark and develop the CX To-be journey maps, personas, communication plan, initiatives and roadmap, Experience prototyping, Journey automation etc.
- Identify pain points, gaps, and areas for improvement and propose the to-be state
- Leverage business experience and acumen in identifying strategic alternatives and project approach to client questions
- Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods
- Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward
- Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organizational level
- Develop data-driven approaches to segmenting customers and tailoring personalized strategies
- Streamline and optimize customer processes to enhance efficiency in managing customer interactions and data
Benefits
- general: Flexible work arrangements including remote work and flexible hours to maintain work-life balance
- general: Career growth programs and diverse professional opportunities
- general: Access to certifications in latest technologies such as Generative AI
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Answer 10 quick questions to check your fit for CX Consultant @ Capgemini.
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CX Consultant
Capgemini
CX Consultant
Job Description
CX Consultant
📋 Job Overview
The CX Consultant role at Capgemini Invent's frog involves contributing to the Customer transformation team to design unique customer experiences through strategy and consulting projects. Responsibilities include developing CX strategies, journey maps, process reengineering, and data-driven personalization to enhance customer interactions. The position emphasizes leveraging technology, analysis, and agile methods to solve complex client problems and drive sustainable growth.
📍 Location: Gurgaon
💼 Experience Level: Experienced Professionals
🏢 Business Unit: INVENT
🎯 Key Responsibilities
- Design CX Strategy, Target operating model design and Business process reengineering
- Deliver consulting engagements involving strategic planning, business model design, competitive benchmarking, transformation roadmap etc. across sectors
- Benchmark and develop the CX To-be journey maps, personas, communication plan, initiatives and roadmap, Experience prototyping, Journey automation etc.
- Identify pain points, gaps, and areas for improvement and propose the to-be state
- Leverage business experience and acumen in identifying strategic alternatives and project approach to client questions
- Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods
- Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward
- Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organizational level
- Develop data-driven approaches to segmenting customers and tailoring personalized strategies
- Streamline and optimize customer processes to enhance efficiency in managing customer interactions and data
✅ Required Qualifications
- Degree from a premier institution with business, technical or information technology orientation
- In-depth understanding and experience of Sales and marketing measurement
- In-depth understanding and experience of Customer Relationship Management
- In-depth understanding and experience of Customer Journeys and Lifecycle
- In-depth understanding and experience of Loyalty and retention
🛠️ Required Skills
- Technological understanding
- Strategic analysis
- Agile project approaches
- Research and analyze Industry reports, Capgemini PoV/White Papers, and industry best practices
- Functional understanding of CRM
- Functional understanding of E-Commerce
- Functional understanding of Marketing Tech Stack such as Salesforce, Adobe
- Experience prototyping
- Journey automation
- Data-driven customer segmentation
- Process optimization
🎁 Benefits & Perks
- Flexible work arrangements including remote work and flexible hours to maintain work-life balance
- Career growth programs and diverse professional opportunities
- Access to certifications in latest technologies such as Generative AI
Locations
- Gurgaon, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technological understandingintermediate
- Strategic analysisintermediate
- Agile project approachesintermediate
- Research and analyze Industry reports, Capgemini PoV/White Papers, and industry best practicesintermediate
- Functional understanding of CRMintermediate
- Functional understanding of E-Commerceintermediate
- Functional understanding of Marketing Tech Stack such as Salesforce, Adobeintermediate
- Experience prototypingintermediate
- Journey automationintermediate
- Data-driven customer segmentationintermediate
- Process optimizationintermediate
Required Qualifications
- Degree from a premier institution with business, technical or information technology orientation (experience)
- In-depth understanding and experience of Sales and marketing measurement (experience)
- In-depth understanding and experience of Customer Relationship Management (experience)
- In-depth understanding and experience of Customer Journeys and Lifecycle (experience)
- In-depth understanding and experience of Loyalty and retention (experience)
Responsibilities
- Design CX Strategy, Target operating model design and Business process reengineering
- Deliver consulting engagements involving strategic planning, business model design, competitive benchmarking, transformation roadmap etc. across sectors
- Benchmark and develop the CX To-be journey maps, personas, communication plan, initiatives and roadmap, Experience prototyping, Journey automation etc.
- Identify pain points, gaps, and areas for improvement and propose the to-be state
- Leverage business experience and acumen in identifying strategic alternatives and project approach to client questions
- Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods
- Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward
- Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organizational level
- Develop data-driven approaches to segmenting customers and tailoring personalized strategies
- Streamline and optimize customer processes to enhance efficiency in managing customer interactions and data
Benefits
- general: Flexible work arrangements including remote work and flexible hours to maintain work-life balance
- general: Career growth programs and diverse professional opportunities
- general: Access to certifications in latest technologies such as Generative AI
Tags & Categories
Answer 10 quick questions to check your fit for CX Consultant @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs