Dell Storage Support
Capgemini
Dell Storage Support
Job Description
Dell Storage Support
📋 Job Overview
The Dell Storage Support role at Capgemini involves serving as the primary contact for customer technical support on Dell products, focusing on advanced SAN and NAS environments. Responsibilities include analyzing log files to troubleshoot and resolve storage issues, handling complex technical problems in a fast-paced setting, and improving support processes. The position emphasizes developing expertise in industrial operations engineering, independent problem-solving, and customer interaction.
📍 Location: Gurgaon
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Engineering and RandD Services
🎯 Key Responsibilities
- First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments
- Analyse log files and all other relevant information to troubleshoot and resolve storage issues
- Analyse and resolve complex technical issues in a fast-paced, customer critical environment
- Work on improving processes, standards, and strategies to perfect our Support Service
- Shares expertise and provides guidance and support to others
- Interprets clients needs
✅ Required Qualifications
- Develops competency in own area of expertise
- Completes own role independently or with minimum supervision
- Identifies problems and relevant issues in straightforward situations and generates solutions
- Contributes in teamwork and interacts with customers
⭐ Preferred Qualifications
- Knowledge in Fibre Channel
- Knowledge in iSCSI
- Knowledge in RAID
- Knowledge in Block/File level management
- Knowledge in Disaster recovery
🛠️ Required Skills
- Technical support for Dell products
- Troubleshooting storage issues
- Log file analysis
- SAN (Storage Area Network)
- NAS (Network Attached Storage)
- Fibre Channel
- iSCSI
- RAID
- Block level management
- File level management
- Disaster recovery
- Problem-solving
- Teamwork
- Customer interaction
- Process improvement
Locations
- Gurgaon, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical support for Dell productsintermediate
- Troubleshooting storage issuesintermediate
- Log file analysisintermediate
- SAN (Storage Area Network)intermediate
- NAS (Network Attached Storage)intermediate
- Fibre Channelintermediate
- iSCSIintermediate
- RAIDintermediate
- Block level managementintermediate
- File level managementintermediate
- Disaster recoveryintermediate
- Problem-solvingintermediate
- Teamworkintermediate
- Customer interactionintermediate
- Process improvementintermediate
Required Qualifications
- Develops competency in own area of expertise (experience)
- Completes own role independently or with minimum supervision (experience)
- Identifies problems and relevant issues in straightforward situations and generates solutions (experience)
- Contributes in teamwork and interacts with customers (experience)
Preferred Qualifications
- Knowledge in Fibre Channel (experience)
- Knowledge in iSCSI (experience)
- Knowledge in RAID (experience)
- Knowledge in Block/File level management (experience)
- Knowledge in Disaster recovery (experience)
Responsibilities
- First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments
- Analyse log files and all other relevant information to troubleshoot and resolve storage issues
- Analyse and resolve complex technical issues in a fast-paced, customer critical environment
- Work on improving processes, standards, and strategies to perfect our Support Service
- Shares expertise and provides guidance and support to others
- Interprets clients needs
Tags & Categories
Dell Storage Support
Capgemini
Dell Storage Support
Job Description
Dell Storage Support
📋 Job Overview
The Dell Storage Support role at Capgemini involves serving as the primary contact for customer technical support on Dell products, focusing on advanced SAN and NAS environments. Responsibilities include analyzing log files to troubleshoot and resolve storage issues, handling complex technical problems in a fast-paced setting, and improving support processes. The position emphasizes developing expertise in industrial operations engineering, independent problem-solving, and customer interaction.
📍 Location: Gurgaon
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Engineering and RandD Services
🎯 Key Responsibilities
- First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments
- Analyse log files and all other relevant information to troubleshoot and resolve storage issues
- Analyse and resolve complex technical issues in a fast-paced, customer critical environment
- Work on improving processes, standards, and strategies to perfect our Support Service
- Shares expertise and provides guidance and support to others
- Interprets clients needs
✅ Required Qualifications
- Develops competency in own area of expertise
- Completes own role independently or with minimum supervision
- Identifies problems and relevant issues in straightforward situations and generates solutions
- Contributes in teamwork and interacts with customers
⭐ Preferred Qualifications
- Knowledge in Fibre Channel
- Knowledge in iSCSI
- Knowledge in RAID
- Knowledge in Block/File level management
- Knowledge in Disaster recovery
🛠️ Required Skills
- Technical support for Dell products
- Troubleshooting storage issues
- Log file analysis
- SAN (Storage Area Network)
- NAS (Network Attached Storage)
- Fibre Channel
- iSCSI
- RAID
- Block level management
- File level management
- Disaster recovery
- Problem-solving
- Teamwork
- Customer interaction
- Process improvement
Locations
- Gurgaon, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical support for Dell productsintermediate
- Troubleshooting storage issuesintermediate
- Log file analysisintermediate
- SAN (Storage Area Network)intermediate
- NAS (Network Attached Storage)intermediate
- Fibre Channelintermediate
- iSCSIintermediate
- RAIDintermediate
- Block level managementintermediate
- File level managementintermediate
- Disaster recoveryintermediate
- Problem-solvingintermediate
- Teamworkintermediate
- Customer interactionintermediate
- Process improvementintermediate
Required Qualifications
- Develops competency in own area of expertise (experience)
- Completes own role independently or with minimum supervision (experience)
- Identifies problems and relevant issues in straightforward situations and generates solutions (experience)
- Contributes in teamwork and interacts with customers (experience)
Preferred Qualifications
- Knowledge in Fibre Channel (experience)
- Knowledge in iSCSI (experience)
- Knowledge in RAID (experience)
- Knowledge in Block/File level management (experience)
- Knowledge in Disaster recovery (experience)
Responsibilities
- First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments
- Analyse log files and all other relevant information to troubleshoot and resolve storage issues
- Analyse and resolve complex technical issues in a fast-paced, customer critical environment
- Work on improving processes, standards, and strategies to perfect our Support Service
- Shares expertise and provides guidance and support to others
- Interprets clients needs
Tags & Categories