Engagement Director (HRO) | 15+ years | Kolkata
Capgemini
Engagement Director (HRO) | 15+ years | Kolkata
Job Description
Engagement Director (HRO) | 15+ years | Kolkata
š Job Overview
Capgemini is seeking a director-level executive to drive business impact and secure strategic goals for key clients in Human Resources Outsourcing (HRO). The role involves overseeing service delivery, financial performance, and client relationships while leading transformation initiatives using innovative methodologies. Based in Kolkata, this position requires 15+ years of experience in HR services and outsourcing in a global environment.
š Location: Kolkata
š¼ Experience Level: Executives
š¢ Business Unit: Business Services
šÆ Key Responsibilities
- Service Delivery management
- P&L accountability
- Manage People and performance
- Client satisfaction
- Client relationship (at a Delivery level)
- Account business planning and strategy (E2 and above)
- Financial performance (Contribution Margin)
- Transformation & Industrialised Innovation
- Supporting Growth
- Contract Compliance
- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities
- Understands what it takes to manage a business and uses the insights to better understand a clientās need and position the right CG offerings in conjunction with the Practice to bring value to the client
- Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology)
- Working closely with the Practice to deliver all Transformation & Innovation projects as agreed
- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminiās ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ā5 Senses of Intelligent Automationā
- Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes
- Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction
- Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis
- Support Account Development
ā Required Qualifications
- 14ā16 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment
- Led large client delivery/portfolio delivery in the HR Service space with 100-500 FTEs (E1)
- Strong People/Performance management experience
- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
- Proven experience in a global complex BPO environment
- Leading single large account/multiple accounts in a matrix reporting relationship
- Prior experience in a Multinational Organisation or BPO work culture
ā Preferred Qualifications
- Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes)
- Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally
- Ability to influence senior business stakeholders at the client end
- Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction
š ļø Required Skills
- People management
- Performance management
- Client relationship management
- Business planning and strategy
- Financial performance management (P&L, Contribution Margin)
- Transformation and innovation
- Contract compliance
- Troubleshooting and issue resolution
- Best practices implementation in People, Process, Technology, and Controls
- ESOAR methodology (Eliminate, Standardize, Optimize, Automate, Robotize)
- 5 Senses of Intelligent Automation
- Technology platforms implementation
- RPA Adoption
- Contractual re-negotiations
- Talent pipeline management
- Account development
- Strong relationship building
- Communication skills
- Influencing skills
- Leadership in multicultural environment
- Cultural sensitivity
- International work ability
- Stakeholder influence
- Innovation and problem-solving
Locations
- Kolkata, India
Salary
Estimated Salary Rangemedium confidence
3,500,000 - 5,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People managementintermediate
- Performance managementintermediate
- Client relationship managementintermediate
- Business planning and strategyintermediate
- Financial performance management (P&L, Contribution Margin)intermediate
- Transformation and innovationintermediate
- Contract complianceintermediate
- Troubleshooting and issue resolutionintermediate
- Best practices implementation in People, Process, Technology, and Controlsintermediate
- ESOAR methodology (Eliminate, Standardize, Optimize, Automate, Robotize)intermediate
- 5 Senses of Intelligent Automationintermediate
- Technology platforms implementationintermediate
- RPA Adoptionintermediate
- Contractual re-negotiationsintermediate
- Talent pipeline managementintermediate
- Account developmentintermediate
- Strong relationship buildingintermediate
- Communication skillsintermediate
- Influencing skillsintermediate
- Leadership in multicultural environmentintermediate
- Cultural sensitivityintermediate
- International work abilityintermediate
- Stakeholder influenceintermediate
- Innovation and problem-solvingintermediate
Required Qualifications
- 14ā16 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment (experience)
- Led large client delivery/portfolio delivery in the HR Service space with 100-500 FTEs (E1) (experience)
- Strong People/Performance management experience (experience)
- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA) (experience)
- Proven experience in a global complex BPO environment (experience)
- Leading single large account/multiple accounts in a matrix reporting relationship (experience)
- Prior experience in a Multinational Organisation or BPO work culture (experience)
Preferred Qualifications
- Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes) (experience)
- Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally (experience)
- Ability to influence senior business stakeholders at the client end (experience)
- Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction (experience)
Responsibilities
- Service Delivery management
- P&L accountability
- Manage People and performance
- Client satisfaction
- Client relationship (at a Delivery level)
- Account business planning and strategy (E2 and above)
- Financial performance (Contribution Margin)
- Transformation & Industrialised Innovation
- Supporting Growth
- Contract Compliance
- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities
- Understands what it takes to manage a business and uses the insights to better understand a clientās need and position the right CG offerings in conjunction with the Practice to bring value to the client
- Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology)
- Working closely with the Practice to deliver all Transformation & Innovation projects as agreed
- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminiās ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ā5 Senses of Intelligent Automationā
- Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes
- Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction
- Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis
- Support Account Development
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Engagement Director (HRO) | 15+ years | Kolkata
Capgemini
Engagement Director (HRO) | 15+ years | Kolkata
Job Description
Engagement Director (HRO) | 15+ years | Kolkata
š Job Overview
Capgemini is seeking a director-level executive to drive business impact and secure strategic goals for key clients in Human Resources Outsourcing (HRO). The role involves overseeing service delivery, financial performance, and client relationships while leading transformation initiatives using innovative methodologies. Based in Kolkata, this position requires 15+ years of experience in HR services and outsourcing in a global environment.
š Location: Kolkata
š¼ Experience Level: Executives
š¢ Business Unit: Business Services
šÆ Key Responsibilities
- Service Delivery management
- P&L accountability
- Manage People and performance
- Client satisfaction
- Client relationship (at a Delivery level)
- Account business planning and strategy (E2 and above)
- Financial performance (Contribution Margin)
- Transformation & Industrialised Innovation
- Supporting Growth
- Contract Compliance
- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities
- Understands what it takes to manage a business and uses the insights to better understand a clientās need and position the right CG offerings in conjunction with the Practice to bring value to the client
- Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology)
- Working closely with the Practice to deliver all Transformation & Innovation projects as agreed
- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminiās ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ā5 Senses of Intelligent Automationā
- Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes
- Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction
- Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis
- Support Account Development
ā Required Qualifications
- 14ā16 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment
- Led large client delivery/portfolio delivery in the HR Service space with 100-500 FTEs (E1)
- Strong People/Performance management experience
- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
- Proven experience in a global complex BPO environment
- Leading single large account/multiple accounts in a matrix reporting relationship
- Prior experience in a Multinational Organisation or BPO work culture
ā Preferred Qualifications
- Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes)
- Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally
- Ability to influence senior business stakeholders at the client end
- Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction
š ļø Required Skills
- People management
- Performance management
- Client relationship management
- Business planning and strategy
- Financial performance management (P&L, Contribution Margin)
- Transformation and innovation
- Contract compliance
- Troubleshooting and issue resolution
- Best practices implementation in People, Process, Technology, and Controls
- ESOAR methodology (Eliminate, Standardize, Optimize, Automate, Robotize)
- 5 Senses of Intelligent Automation
- Technology platforms implementation
- RPA Adoption
- Contractual re-negotiations
- Talent pipeline management
- Account development
- Strong relationship building
- Communication skills
- Influencing skills
- Leadership in multicultural environment
- Cultural sensitivity
- International work ability
- Stakeholder influence
- Innovation and problem-solving
Locations
- Kolkata, India
Salary
Estimated Salary Rangemedium confidence
3,500,000 - 5,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People managementintermediate
- Performance managementintermediate
- Client relationship managementintermediate
- Business planning and strategyintermediate
- Financial performance management (P&L, Contribution Margin)intermediate
- Transformation and innovationintermediate
- Contract complianceintermediate
- Troubleshooting and issue resolutionintermediate
- Best practices implementation in People, Process, Technology, and Controlsintermediate
- ESOAR methodology (Eliminate, Standardize, Optimize, Automate, Robotize)intermediate
- 5 Senses of Intelligent Automationintermediate
- Technology platforms implementationintermediate
- RPA Adoptionintermediate
- Contractual re-negotiationsintermediate
- Talent pipeline managementintermediate
- Account developmentintermediate
- Strong relationship buildingintermediate
- Communication skillsintermediate
- Influencing skillsintermediate
- Leadership in multicultural environmentintermediate
- Cultural sensitivityintermediate
- International work abilityintermediate
- Stakeholder influenceintermediate
- Innovation and problem-solvingintermediate
Required Qualifications
- 14ā16 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment (experience)
- Led large client delivery/portfolio delivery in the HR Service space with 100-500 FTEs (E1) (experience)
- Strong People/Performance management experience (experience)
- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA) (experience)
- Proven experience in a global complex BPO environment (experience)
- Leading single large account/multiple accounts in a matrix reporting relationship (experience)
- Prior experience in a Multinational Organisation or BPO work culture (experience)
Preferred Qualifications
- Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes) (experience)
- Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally (experience)
- Ability to influence senior business stakeholders at the client end (experience)
- Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction (experience)
Responsibilities
- Service Delivery management
- P&L accountability
- Manage People and performance
- Client satisfaction
- Client relationship (at a Delivery level)
- Account business planning and strategy (E2 and above)
- Financial performance (Contribution Margin)
- Transformation & Industrialised Innovation
- Supporting Growth
- Contract Compliance
- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities
- Understands what it takes to manage a business and uses the insights to better understand a clientās need and position the right CG offerings in conjunction with the Practice to bring value to the client
- Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology)
- Working closely with the Practice to deliver all Transformation & Innovation projects as agreed
- Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminiās ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ā5 Senses of Intelligent Automationā
- Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes
- Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction
- Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis
- Support Account Development
Tags & Categories
Answer 10 quick questions to check your fit for Engagement Director (HRO) | 15+ years | Kolkata @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs