Incident Management
Capgemini
Incident Management
Job Description
Incident Management
📋 Job Overview
The Incident Management role at Capgemini involves leading and coordinating the resolution of high-priority incidents across multiple teams to ensure timely resolution within SLAs. The position requires driving root cause analysis, maintaining processes, and communicating updates to stakeholders for continuous improvement. This role offers opportunities to collaborate with various management teams and contribute to operational insights through trend monitoring and reporting.
📍 Location: Pune
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams
- Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs
- Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence
- Maintain and improve the incident management process, policies, and documentation
- Communicate incident status and resolution updates to stakeholders and leadership
- Collaborate with Problem Management and Change Management teams for continuous improvement
- Monitor incident trends and generate reports for operational insights and executive review
✅ Required Qualifications
- 4–9 years of experience in IT service management or incident response roles
- Strong understanding of ITIL framework
⭐ Preferred Qualifications
- ITIL certification
🛠️ Required Skills
- Excellent communication skills
- Coordination skills
- Stakeholder management skills
- Ability to work under pressure
- Ability to manage multiple priorities
- Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms
- ITIL framework
🎁 Benefits & Perks
- Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries
- Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs
- Career Progression: Structured internal mobility and leadership development pathways
- Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives
- Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being
- Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs
Locations
- Pune, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skillsintermediate
- Coordination skillsintermediate
- Stakeholder management skillsintermediate
- Ability to work under pressureintermediate
- Ability to manage multiple prioritiesintermediate
- Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platformsintermediate
- ITIL frameworkintermediate
Required Qualifications
- 4–9 years of experience in IT service management or incident response roles (experience)
- Strong understanding of ITIL framework (experience)
Preferred Qualifications
- ITIL certification (experience)
Responsibilities
- Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams
- Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs
- Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence
- Maintain and improve the incident management process, policies, and documentation
- Communicate incident status and resolution updates to stakeholders and leadership
- Collaborate with Problem Management and Change Management teams for continuous improvement
- Monitor incident trends and generate reports for operational insights and executive review
Benefits
- general: Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries
- general: Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs
- general: Career Progression: Structured internal mobility and leadership development pathways
- general: Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives
- general: Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being
- general: Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Incident Management @ Capgemini.
10 Questions
~2 Minutes
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Related Books and Jobs
Incident Management
Capgemini
Incident Management
Job Description
Incident Management
📋 Job Overview
The Incident Management role at Capgemini involves leading and coordinating the resolution of high-priority incidents across multiple teams to ensure timely resolution within SLAs. The position requires driving root cause analysis, maintaining processes, and communicating updates to stakeholders for continuous improvement. This role offers opportunities to collaborate with various management teams and contribute to operational insights through trend monitoring and reporting.
📍 Location: Pune
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams
- Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs
- Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence
- Maintain and improve the incident management process, policies, and documentation
- Communicate incident status and resolution updates to stakeholders and leadership
- Collaborate with Problem Management and Change Management teams for continuous improvement
- Monitor incident trends and generate reports for operational insights and executive review
✅ Required Qualifications
- 4–9 years of experience in IT service management or incident response roles
- Strong understanding of ITIL framework
⭐ Preferred Qualifications
- ITIL certification
🛠️ Required Skills
- Excellent communication skills
- Coordination skills
- Stakeholder management skills
- Ability to work under pressure
- Ability to manage multiple priorities
- Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms
- ITIL framework
🎁 Benefits & Perks
- Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries
- Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs
- Career Progression: Structured internal mobility and leadership development pathways
- Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives
- Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being
- Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs
Locations
- Pune, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skillsintermediate
- Coordination skillsintermediate
- Stakeholder management skillsintermediate
- Ability to work under pressureintermediate
- Ability to manage multiple prioritiesintermediate
- Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platformsintermediate
- ITIL frameworkintermediate
Required Qualifications
- 4–9 years of experience in IT service management or incident response roles (experience)
- Strong understanding of ITIL framework (experience)
Preferred Qualifications
- ITIL certification (experience)
Responsibilities
- Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams
- Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs
- Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence
- Maintain and improve the incident management process, policies, and documentation
- Communicate incident status and resolution updates to stakeholders and leadership
- Collaborate with Problem Management and Change Management teams for continuous improvement
- Monitor incident trends and generate reports for operational insights and executive review
Benefits
- general: Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries
- general: Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs
- general: Career Progression: Structured internal mobility and leadership development pathways
- general: Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives
- general: Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being
- general: Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Incident Management @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs