Knowledge Management
Capgemini
Knowledge Management
Job Description
Knowledge Management
📋 Job Overview
The Knowledge Management role at Capgemini involves developing and implementing policies, processes, and standards aligned with ITIL best practices to capture, document, and maintain organizational knowledge. The position requires collaboration with subject matter experts, management of knowledge platforms like ServiceNow and Confluence, and promotion of a knowledge-sharing culture across teams. This role supports ITIL processes such as Incident, Problem, and Change Management while ensuring content accuracy and relevance.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices
- Collaborate with subject matter experts to capture and document knowledge
- Review, validate, and update knowledge base content regularly to ensure accuracy and relevance
- Manage the organization's knowledge management platform (e.g., ServiceNow, Confluence)
- Align knowledge management practices with ITIL processes such as Incident, Problem, and Change Management
- Promote a knowledge-sharing culture across teams and departments
✅ Required Qualifications
- 4+ years of experience in knowledge management
- Experience with ITSM platforms and knowledge tools
- ITIL Foundation Certification
⭐ Preferred Qualifications
- Experience in an ITIL-aligned environment
🛠️ Required Skills
- ITIL best practices
- ITSM platforms
- ServiceNow
- Confluence
- Incident Management
- Problem Management
- Change Management
- Strong written and verbal communication skills
- Analytical mindset with attention to detail
- Ability to work cross-functionally and manage multiple stakeholders
🎁 Benefits & Perks
- Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries
- Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs
- Career Progression: Structured internal mobility and leadership development pathways
- Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives
- Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being
- Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs
Locations
- Bangalore, India
Salary
Estimated Salary Rangemedium confidence
1,200,000 - 2,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL best practicesintermediate
- ITSM platformsintermediate
- ServiceNowintermediate
- Confluenceintermediate
- Incident Managementintermediate
- Problem Managementintermediate
- Change Managementintermediate
- Strong written and verbal communication skillsintermediate
- Analytical mindset with attention to detailintermediate
- Ability to work cross-functionally and manage multiple stakeholdersintermediate
Required Qualifications
- 4+ years of experience in knowledge management (experience)
- Experience with ITSM platforms and knowledge tools (experience)
- ITIL Foundation Certification (experience)
Preferred Qualifications
- Experience in an ITIL-aligned environment (experience)
Responsibilities
- Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices
- Collaborate with subject matter experts to capture and document knowledge
- Review, validate, and update knowledge base content regularly to ensure accuracy and relevance
- Manage the organization's knowledge management platform (e.g., ServiceNow, Confluence)
- Align knowledge management practices with ITIL processes such as Incident, Problem, and Change Management
- Promote a knowledge-sharing culture across teams and departments
Benefits
- general: Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries
- general: Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs
- general: Career Progression: Structured internal mobility and leadership development pathways
- general: Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives
- general: Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being
- general: Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Knowledge Management @ Capgemini.
10 Questions
~2 Minutes
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Knowledge Management
Capgemini
Knowledge Management
Job Description
Knowledge Management
📋 Job Overview
The Knowledge Management role at Capgemini involves developing and implementing policies, processes, and standards aligned with ITIL best practices to capture, document, and maintain organizational knowledge. The position requires collaboration with subject matter experts, management of knowledge platforms like ServiceNow and Confluence, and promotion of a knowledge-sharing culture across teams. This role supports ITIL processes such as Incident, Problem, and Change Management while ensuring content accuracy and relevance.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices
- Collaborate with subject matter experts to capture and document knowledge
- Review, validate, and update knowledge base content regularly to ensure accuracy and relevance
- Manage the organization's knowledge management platform (e.g., ServiceNow, Confluence)
- Align knowledge management practices with ITIL processes such as Incident, Problem, and Change Management
- Promote a knowledge-sharing culture across teams and departments
✅ Required Qualifications
- 4+ years of experience in knowledge management
- Experience with ITSM platforms and knowledge tools
- ITIL Foundation Certification
⭐ Preferred Qualifications
- Experience in an ITIL-aligned environment
🛠️ Required Skills
- ITIL best practices
- ITSM platforms
- ServiceNow
- Confluence
- Incident Management
- Problem Management
- Change Management
- Strong written and verbal communication skills
- Analytical mindset with attention to detail
- Ability to work cross-functionally and manage multiple stakeholders
🎁 Benefits & Perks
- Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries
- Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs
- Career Progression: Structured internal mobility and leadership development pathways
- Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives
- Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being
- Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs
Locations
- Bangalore, India
Salary
Estimated Salary Rangemedium confidence
1,200,000 - 2,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL best practicesintermediate
- ITSM platformsintermediate
- ServiceNowintermediate
- Confluenceintermediate
- Incident Managementintermediate
- Problem Managementintermediate
- Change Managementintermediate
- Strong written and verbal communication skillsintermediate
- Analytical mindset with attention to detailintermediate
- Ability to work cross-functionally and manage multiple stakeholdersintermediate
Required Qualifications
- 4+ years of experience in knowledge management (experience)
- Experience with ITSM platforms and knowledge tools (experience)
- ITIL Foundation Certification (experience)
Preferred Qualifications
- Experience in an ITIL-aligned environment (experience)
Responsibilities
- Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices
- Collaborate with subject matter experts to capture and document knowledge
- Review, validate, and update knowledge base content regularly to ensure accuracy and relevance
- Manage the organization's knowledge management platform (e.g., ServiceNow, Confluence)
- Align knowledge management practices with ITIL processes such as Incident, Problem, and Change Management
- Promote a knowledge-sharing culture across teams and departments
Benefits
- general: Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries
- general: Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs
- general: Career Progression: Structured internal mobility and leadership development pathways
- general: Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives
- general: Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being
- general: Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Knowledge Management @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs