Major Incident Management
Capgemini
Major Incident Management
Job Description
Major Incident Management
📋 Job Overview
The Major Incident Manager role at Capgemini involves coordinating and resolving high-priority incidents across teams in enterprise environments. The position requires strong ITIL knowledge and experience in crisis management, with a focus on communication, documentation, and SLA adherence using ITSM tools. This opportunity offers career growth in cloud, innovation, and global exposure within an inclusive culture.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams
- Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders
- Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked
- Ensure accurate and timely incident documentation, including timelines and impact analysis
- Collaborate with Problem Management for root cause analysis and post-incident reviews
- Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy)
- Ensure adherence to SLAs and escalation procedures
✅ Required Qualifications
- 4-12 years experience as Major Incident Manager
- Strong understanding of ITIL Incident and Major Incident Management processes
- Experience managing high-severity incidents in enterprise environments
⭐ Preferred Qualifications
- Deepen expertise in ITSM, incident/problem/change management, and service delivery governance
- Working in cutting-edge cloud IT infra technology with high performance capability team
🛠️ Required Skills
- Excellent communication skills
- Coordination skills
- Crisis management skills
- ITIL Incident and Major Incident Management processes
- ITSM tools (e.g., ServiceNow, BMC Remedy)
- Monitoring platforms
🎁 Benefits & Perks
- Career Growth & Global Exposure
- Focus on Innovation, Cloud, Security & Automation
- Inclusive Culture & Strong Support System
- ITIL-based service management practices
- Structured, efficient, and customer-focused service delivery
Locations
- Bangalore, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skillsintermediate
- Coordination skillsintermediate
- Crisis management skillsintermediate
- ITIL Incident and Major Incident Management processesintermediate
- ITSM tools (e.g., ServiceNow, BMC Remedy)intermediate
- Monitoring platformsintermediate
Required Qualifications
- 4-12 years experience as Major Incident Manager (experience)
- Strong understanding of ITIL Incident and Major Incident Management processes (experience)
- Experience managing high-severity incidents in enterprise environments (experience)
Preferred Qualifications
- Deepen expertise in ITSM, incident/problem/change management, and service delivery governance (experience)
- Working in cutting-edge cloud IT infra technology with high performance capability team (experience)
Responsibilities
- Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams
- Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders
- Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked
- Ensure accurate and timely incident documentation, including timelines and impact analysis
- Collaborate with Problem Management for root cause analysis and post-incident reviews
- Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy)
- Ensure adherence to SLAs and escalation procedures
Benefits
- general: Career Growth & Global Exposure
- general: Focus on Innovation, Cloud, Security & Automation
- general: Inclusive Culture & Strong Support System
- general: ITIL-based service management practices
- general: Structured, efficient, and customer-focused service delivery
Tags & Categories
Major Incident Management
Capgemini
Major Incident Management
Job Description
Major Incident Management
📋 Job Overview
The Major Incident Manager role at Capgemini involves coordinating and resolving high-priority incidents across teams in enterprise environments. The position requires strong ITIL knowledge and experience in crisis management, with a focus on communication, documentation, and SLA adherence using ITSM tools. This opportunity offers career growth in cloud, innovation, and global exposure within an inclusive culture.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams
- Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders
- Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked
- Ensure accurate and timely incident documentation, including timelines and impact analysis
- Collaborate with Problem Management for root cause analysis and post-incident reviews
- Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy)
- Ensure adherence to SLAs and escalation procedures
✅ Required Qualifications
- 4-12 years experience as Major Incident Manager
- Strong understanding of ITIL Incident and Major Incident Management processes
- Experience managing high-severity incidents in enterprise environments
⭐ Preferred Qualifications
- Deepen expertise in ITSM, incident/problem/change management, and service delivery governance
- Working in cutting-edge cloud IT infra technology with high performance capability team
🛠️ Required Skills
- Excellent communication skills
- Coordination skills
- Crisis management skills
- ITIL Incident and Major Incident Management processes
- ITSM tools (e.g., ServiceNow, BMC Remedy)
- Monitoring platforms
🎁 Benefits & Perks
- Career Growth & Global Exposure
- Focus on Innovation, Cloud, Security & Automation
- Inclusive Culture & Strong Support System
- ITIL-based service management practices
- Structured, efficient, and customer-focused service delivery
Locations
- Bangalore, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skillsintermediate
- Coordination skillsintermediate
- Crisis management skillsintermediate
- ITIL Incident and Major Incident Management processesintermediate
- ITSM tools (e.g., ServiceNow, BMC Remedy)intermediate
- Monitoring platformsintermediate
Required Qualifications
- 4-12 years experience as Major Incident Manager (experience)
- Strong understanding of ITIL Incident and Major Incident Management processes (experience)
- Experience managing high-severity incidents in enterprise environments (experience)
Preferred Qualifications
- Deepen expertise in ITSM, incident/problem/change management, and service delivery governance (experience)
- Working in cutting-edge cloud IT infra technology with high performance capability team (experience)
Responsibilities
- Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams
- Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders
- Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked
- Ensure accurate and timely incident documentation, including timelines and impact analysis
- Collaborate with Problem Management for root cause analysis and post-incident reviews
- Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy)
- Ensure adherence to SLAs and escalation procedures
Benefits
- general: Career Growth & Global Exposure
- general: Focus on Innovation, Cloud, Security & Automation
- general: Inclusive Culture & Strong Support System
- general: ITIL-based service management practices
- general: Structured, efficient, and customer-focused service delivery
Tags & Categories