Major Incident Management
Capgemini
Major Incident Management
Job Description
Major Incident Management
📋 Job Overview
The Major Incident Management role at Capgemini involves acting as an incident commander to lead and coordinate responses during critical IT incidents, ensuring swift service restoration and SLA compliance. The position requires 6-9 years of experience in IT Service Management, with a focus on major incident handling in enterprise environments. Responsibilities include communicating updates to stakeholders, collaborating on root cause analysis, and facilitating post-incident reviews to drive improvements.
📍 Location: Mumbai (ex Bombay)
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Act as the incident commander during major incidents, leading bridge calls and coordinating technical teams
- Assess impact and urgency, declare major incidents, and initiate escalation procedures
- Drive service restoration efforts and ensure SLA compliance
- Communicate timely updates to senior management, clients, and internal teams
- Collaborate with Incident, Problem, and Change Management teams for root cause analysis and preventive measures
- Maintain accurate incident logs and produce detailed post-incident reports
- Facilitate post-incident reviews and implement corrective actions
✅ Required Qualifications
- 6 to 9 years experience in IT Service Management with a focus on major incident handling
- Strong experience in Major Incident Management within enterprise environments
- ITIL Certification (V3/V4 Foundation mandatory)
⭐ Preferred Qualifications
- ITIL Certification (Intermediate preferred)
- Exposure to Continual Service Improvement (CSI) practices
🛠️ Required Skills
- Proficiency in ITSM tools (ServiceNow, BMC Remedy)
- Excellent communication and crisis management skills
- Ability to lead cross-functional teams under pressure
- Knowledge of Problem and Change Management processes
- Familiarity with SIAM and multi-vendor governance
- Understanding of IT infrastructure (Networks, Servers, Applications)
🎁 Benefits & Perks
- Opportunity to work in critical IT service operations with global impact
- Career Growth & Global Exposure in IT Service Management
- Focus on Innovation, Process Excellence, and Automation
- Inclusive Culture & Strong Support System
Locations
- Mumbai (ex Bombay), India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in ITSM tools (ServiceNow, BMC Remedy)intermediate
- Excellent communication and crisis management skillsintermediate
- Ability to lead cross-functional teams under pressureintermediate
- Knowledge of Problem and Change Management processesintermediate
- Familiarity with SIAM and multi-vendor governanceintermediate
- Understanding of IT infrastructure (Networks, Servers, Applications)intermediate
Required Qualifications
- 6 to 9 years experience in IT Service Management with a focus on major incident handling (experience)
- Strong experience in Major Incident Management within enterprise environments (experience)
- ITIL Certification (V3/V4 Foundation mandatory) (experience)
Preferred Qualifications
- ITIL Certification (Intermediate preferred) (experience)
- Exposure to Continual Service Improvement (CSI) practices (experience)
Responsibilities
- Act as the incident commander during major incidents, leading bridge calls and coordinating technical teams
- Assess impact and urgency, declare major incidents, and initiate escalation procedures
- Drive service restoration efforts and ensure SLA compliance
- Communicate timely updates to senior management, clients, and internal teams
- Collaborate with Incident, Problem, and Change Management teams for root cause analysis and preventive measures
- Maintain accurate incident logs and produce detailed post-incident reports
- Facilitate post-incident reviews and implement corrective actions
Benefits
- general: Opportunity to work in critical IT service operations with global impact
- general: Career Growth & Global Exposure in IT Service Management
- general: Focus on Innovation, Process Excellence, and Automation
- general: Inclusive Culture & Strong Support System
Tags & Categories
Answer 10 quick questions to check your fit for Major Incident Management @ Capgemini.
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~2 Minutes
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Major Incident Management
Capgemini
Major Incident Management
Job Description
Major Incident Management
📋 Job Overview
The Major Incident Management role at Capgemini involves acting as an incident commander to lead and coordinate responses during critical IT incidents, ensuring swift service restoration and SLA compliance. The position requires 6-9 years of experience in IT Service Management, with a focus on major incident handling in enterprise environments. Responsibilities include communicating updates to stakeholders, collaborating on root cause analysis, and facilitating post-incident reviews to drive improvements.
📍 Location: Mumbai (ex Bombay)
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Cloud Infrastructure Services
🎯 Key Responsibilities
- Act as the incident commander during major incidents, leading bridge calls and coordinating technical teams
- Assess impact and urgency, declare major incidents, and initiate escalation procedures
- Drive service restoration efforts and ensure SLA compliance
- Communicate timely updates to senior management, clients, and internal teams
- Collaborate with Incident, Problem, and Change Management teams for root cause analysis and preventive measures
- Maintain accurate incident logs and produce detailed post-incident reports
- Facilitate post-incident reviews and implement corrective actions
✅ Required Qualifications
- 6 to 9 years experience in IT Service Management with a focus on major incident handling
- Strong experience in Major Incident Management within enterprise environments
- ITIL Certification (V3/V4 Foundation mandatory)
⭐ Preferred Qualifications
- ITIL Certification (Intermediate preferred)
- Exposure to Continual Service Improvement (CSI) practices
🛠️ Required Skills
- Proficiency in ITSM tools (ServiceNow, BMC Remedy)
- Excellent communication and crisis management skills
- Ability to lead cross-functional teams under pressure
- Knowledge of Problem and Change Management processes
- Familiarity with SIAM and multi-vendor governance
- Understanding of IT infrastructure (Networks, Servers, Applications)
🎁 Benefits & Perks
- Opportunity to work in critical IT service operations with global impact
- Career Growth & Global Exposure in IT Service Management
- Focus on Innovation, Process Excellence, and Automation
- Inclusive Culture & Strong Support System
Locations
- Mumbai (ex Bombay), India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in ITSM tools (ServiceNow, BMC Remedy)intermediate
- Excellent communication and crisis management skillsintermediate
- Ability to lead cross-functional teams under pressureintermediate
- Knowledge of Problem and Change Management processesintermediate
- Familiarity with SIAM and multi-vendor governanceintermediate
- Understanding of IT infrastructure (Networks, Servers, Applications)intermediate
Required Qualifications
- 6 to 9 years experience in IT Service Management with a focus on major incident handling (experience)
- Strong experience in Major Incident Management within enterprise environments (experience)
- ITIL Certification (V3/V4 Foundation mandatory) (experience)
Preferred Qualifications
- ITIL Certification (Intermediate preferred) (experience)
- Exposure to Continual Service Improvement (CSI) practices (experience)
Responsibilities
- Act as the incident commander during major incidents, leading bridge calls and coordinating technical teams
- Assess impact and urgency, declare major incidents, and initiate escalation procedures
- Drive service restoration efforts and ensure SLA compliance
- Communicate timely updates to senior management, clients, and internal teams
- Collaborate with Incident, Problem, and Change Management teams for root cause analysis and preventive measures
- Maintain accurate incident logs and produce detailed post-incident reports
- Facilitate post-incident reviews and implement corrective actions
Benefits
- general: Opportunity to work in critical IT service operations with global impact
- general: Career Growth & Global Exposure in IT Service Management
- general: Focus on Innovation, Process Excellence, and Automation
- general: Inclusive Culture & Strong Support System
Tags & Categories
Answer 10 quick questions to check your fit for Major Incident Management @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs