PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore
Capgemini
PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore
Job Description
PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore
📋 Job Overview
The PowerCurve (PCC) Platform Support Analyst role involves managing and supporting the PowerCurve Collections platform to ensure high availability and performance in a banking and finance environment. The position requires resolving technical issues related to batch processing, encryption, file ingestion, and integrations across PROD, UAT, and SIT environments. Candidates will provide L2/L3 support, collaborate with IT and business teams, and follow ITIL processes for incident, problem, and release management.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: FS
🎯 Key Responsibilities
- Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance
- Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3
- Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures
- Manage ingestion of Credit Providers and ComputerShare return files and outbound files
- Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications
- Support PROD, UAT and SIT environments including access issues and database permissions
- Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays
- Ensure accurate collections communications and hardship arrangement processing
- Collaborate with IT and business teams to align PCC functionality with operational needs
- Engage in ITIL Incident, Problem, and Release Management processes
- Document support procedures and maintain production support documentation
- Provide L2/L3 support and escalate to Experian vendor when necessary
- Manage releases and deployment into customer environments
✅ Required Qualifications
- At least 5 years' experience in a similar role within the Banking / Finance industry
- Proficiency in managing PowerCurve Collections (PCC) platform
- Strong understanding of batch processing, encryption, and file ingestion workflows
- Experience with ServiceNow ITIL standards and structured support environments
- Python application and SQL database management experience
- Proficient in Python, Oracle, MySQL
- Strong background in incident, change, and problem management within banking and financial applications
- Functional knowledge of Debt management (collections and recoveries) systems
- Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.)
🛠️ Required Skills
- PowerCurve Collections (PCC) platform
- Batch processing (SOD1, SOD2, SOD3)
- Encryption and decryption (PGP keys)
- File ingestion (Credit Providers, ComputerShare return files)
- Customer communications (SMS notifications)
- Environment support (PROD, UAT, SIT)
- Database permissions
- Metadata and datawarehouse integration
- Checksum errors
- Data delays
- Collections communications
- Hardship arrangement processing
- ITIL Incident, Problem, and Release Management
- ServiceNow
- Troubleshooting
- Problem-solving
- Python
- SQL database management
- Oracle
- MySQL
- Azure portal
- Log analysis
- Incident management
- Change management
- Problem management
- Debt management systems
- Collections and recoveries
- Collection workflow queues
Locations
- Bangalore, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- PowerCurve Collections (PCC) platformintermediate
- Batch processing (SOD1, SOD2, SOD3)intermediate
- Encryption and decryption (PGP keys)intermediate
- File ingestion (Credit Providers, ComputerShare return files)intermediate
- Customer communications (SMS notifications)intermediate
- Environment support (PROD, UAT, SIT)intermediate
- Database permissionsintermediate
- Metadata and datawarehouse integrationintermediate
- Checksum errorsintermediate
- Data delaysintermediate
- Collections communicationsintermediate
- Hardship arrangement processingintermediate
- ITIL Incident, Problem, and Release Managementintermediate
- ServiceNowintermediate
- Troubleshootingintermediate
- Problem-solvingintermediate
- Pythonintermediate
- SQL database managementintermediate
- Oracleintermediate
- MySQLintermediate
- Azure portalintermediate
- Log analysisintermediate
- Incident managementintermediate
- Change managementintermediate
- Problem managementintermediate
- Debt management systemsintermediate
- Collections and recoveriesintermediate
- Collection workflow queuesintermediate
Required Qualifications
- At least 5 years' experience in a similar role within the Banking / Finance industry (experience)
- Proficiency in managing PowerCurve Collections (PCC) platform (experience)
- Strong understanding of batch processing, encryption, and file ingestion workflows (experience)
- Experience with ServiceNow ITIL standards and structured support environments (experience)
- Python application and SQL database management experience (experience)
- Proficient in Python, Oracle, MySQL (experience)
- Strong background in incident, change, and problem management within banking and financial applications (experience)
- Functional knowledge of Debt management (collections and recoveries) systems (experience)
- Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.) (experience)
Responsibilities
- Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance
- Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3
- Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures
- Manage ingestion of Credit Providers and ComputerShare return files and outbound files
- Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications
- Support PROD, UAT and SIT environments including access issues and database permissions
- Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays
- Ensure accurate collections communications and hardship arrangement processing
- Collaborate with IT and business teams to align PCC functionality with operational needs
- Engage in ITIL Incident, Problem, and Release Management processes
- Document support procedures and maintain production support documentation
- Provide L2/L3 support and escalate to Experian vendor when necessary
- Manage releases and deployment into customer environments
Tags & Categories
Answer 10 quick questions to check your fit for PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore @ Capgemini.
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PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore
Capgemini
PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore
Job Description
PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore
📋 Job Overview
The PowerCurve (PCC) Platform Support Analyst role involves managing and supporting the PowerCurve Collections platform to ensure high availability and performance in a banking and finance environment. The position requires resolving technical issues related to batch processing, encryption, file ingestion, and integrations across PROD, UAT, and SIT environments. Candidates will provide L2/L3 support, collaborate with IT and business teams, and follow ITIL processes for incident, problem, and release management.
📍 Location: Bangalore
💼 Experience Level: Experienced Professionals
🏢 Business Unit: FS
🎯 Key Responsibilities
- Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance
- Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3
- Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures
- Manage ingestion of Credit Providers and ComputerShare return files and outbound files
- Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications
- Support PROD, UAT and SIT environments including access issues and database permissions
- Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays
- Ensure accurate collections communications and hardship arrangement processing
- Collaborate with IT and business teams to align PCC functionality with operational needs
- Engage in ITIL Incident, Problem, and Release Management processes
- Document support procedures and maintain production support documentation
- Provide L2/L3 support and escalate to Experian vendor when necessary
- Manage releases and deployment into customer environments
✅ Required Qualifications
- At least 5 years' experience in a similar role within the Banking / Finance industry
- Proficiency in managing PowerCurve Collections (PCC) platform
- Strong understanding of batch processing, encryption, and file ingestion workflows
- Experience with ServiceNow ITIL standards and structured support environments
- Python application and SQL database management experience
- Proficient in Python, Oracle, MySQL
- Strong background in incident, change, and problem management within banking and financial applications
- Functional knowledge of Debt management (collections and recoveries) systems
- Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.)
🛠️ Required Skills
- PowerCurve Collections (PCC) platform
- Batch processing (SOD1, SOD2, SOD3)
- Encryption and decryption (PGP keys)
- File ingestion (Credit Providers, ComputerShare return files)
- Customer communications (SMS notifications)
- Environment support (PROD, UAT, SIT)
- Database permissions
- Metadata and datawarehouse integration
- Checksum errors
- Data delays
- Collections communications
- Hardship arrangement processing
- ITIL Incident, Problem, and Release Management
- ServiceNow
- Troubleshooting
- Problem-solving
- Python
- SQL database management
- Oracle
- MySQL
- Azure portal
- Log analysis
- Incident management
- Change management
- Problem management
- Debt management systems
- Collections and recoveries
- Collection workflow queues
Locations
- Bangalore, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- PowerCurve Collections (PCC) platformintermediate
- Batch processing (SOD1, SOD2, SOD3)intermediate
- Encryption and decryption (PGP keys)intermediate
- File ingestion (Credit Providers, ComputerShare return files)intermediate
- Customer communications (SMS notifications)intermediate
- Environment support (PROD, UAT, SIT)intermediate
- Database permissionsintermediate
- Metadata and datawarehouse integrationintermediate
- Checksum errorsintermediate
- Data delaysintermediate
- Collections communicationsintermediate
- Hardship arrangement processingintermediate
- ITIL Incident, Problem, and Release Managementintermediate
- ServiceNowintermediate
- Troubleshootingintermediate
- Problem-solvingintermediate
- Pythonintermediate
- SQL database managementintermediate
- Oracleintermediate
- MySQLintermediate
- Azure portalintermediate
- Log analysisintermediate
- Incident managementintermediate
- Change managementintermediate
- Problem managementintermediate
- Debt management systemsintermediate
- Collections and recoveriesintermediate
- Collection workflow queuesintermediate
Required Qualifications
- At least 5 years' experience in a similar role within the Banking / Finance industry (experience)
- Proficiency in managing PowerCurve Collections (PCC) platform (experience)
- Strong understanding of batch processing, encryption, and file ingestion workflows (experience)
- Experience with ServiceNow ITIL standards and structured support environments (experience)
- Python application and SQL database management experience (experience)
- Proficient in Python, Oracle, MySQL (experience)
- Strong background in incident, change, and problem management within banking and financial applications (experience)
- Functional knowledge of Debt management (collections and recoveries) systems (experience)
- Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.) (experience)
Responsibilities
- Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance
- Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3
- Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures
- Manage ingestion of Credit Providers and ComputerShare return files and outbound files
- Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications
- Support PROD, UAT and SIT environments including access issues and database permissions
- Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays
- Ensure accurate collections communications and hardship arrangement processing
- Collaborate with IT and business teams to align PCC functionality with operational needs
- Engage in ITIL Incident, Problem, and Release Management processes
- Document support procedures and maintain production support documentation
- Provide L2/L3 support and escalate to Experian vendor when necessary
- Manage releases and deployment into customer environments
Tags & Categories
Answer 10 quick questions to check your fit for PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs