Procurement Helpdesk
Capgemini
Procurement Helpdesk
Job Description
Procurement Helpdesk
📋 Job Overview
The Procurement Helpdesk Support role at Capgemini Engineering involves providing first-level support to internal users, suppliers, and stakeholders to ensure smooth procurement operations. Responsibilities include managing helpdesk tickets, resolving issues related to purchase orders and vendor data, and escalating unresolved queries. This position suits detail-oriented individuals with analytical skills interested in growing within procurement and vendor management.
📍 Location: Kolkata
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Corporate Common and Invest
🎯 Key Responsibilities
- Serve as the first point of contact for procurement related queries via helpdesk tools (e.g., Manage Engine or internal ticketing systems)
- Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues
- Provide timely and accurate responses to end users and escalate issues as needed to senior analysts or functional leads
- Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders
- Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement
- Support process documentation and standard operating procedure (SOP) updates
- Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues
- Participate in user acceptance testing (UAT) or training activities for new tools or process updates
✅ Required Qualifications
- Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets
- Bachelor’s degree in commerce, supply chain management or related field
- Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup)
⭐ Preferred Qualifications
- Exposure to ERP systems (SAP, Oracle)
- Familiarity with ERP or procurement tools
🛠️ Required Skills
- Proficiency in MS Excel
- Proficiency in ticketing systems
- Excellent communication skills
- Problem-solving abilities
- Attention to detail
- Organizational skills
- Ability to handle multiple priorities and meet deadlines
- Customer service orientation
- Collaborative mindset
Locations
- Kolkata, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in MS Excelintermediate
- Proficiency in ticketing systemsintermediate
- Excellent communication skillsintermediate
- Problem-solving abilitiesintermediate
- Attention to detailintermediate
- Organizational skillsintermediate
- Ability to handle multiple priorities and meet deadlinesintermediate
- Customer service orientationintermediate
- Collaborative mindsetintermediate
Required Qualifications
- Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets (experience)
- Bachelor’s degree in commerce, supply chain management or related field (experience)
- Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup) (experience)
Preferred Qualifications
- Exposure to ERP systems (SAP, Oracle) (experience)
- Familiarity with ERP or procurement tools (experience)
Responsibilities
- Serve as the first point of contact for procurement related queries via helpdesk tools (e.g., Manage Engine or internal ticketing systems)
- Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues
- Provide timely and accurate responses to end users and escalate issues as needed to senior analysts or functional leads
- Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders
- Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement
- Support process documentation and standard operating procedure (SOP) updates
- Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues
- Participate in user acceptance testing (UAT) or training activities for new tools or process updates
Tags & Categories
Answer 10 quick questions to check your fit for Procurement Helpdesk @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Procurement Helpdesk
Capgemini
Procurement Helpdesk
Job Description
Procurement Helpdesk
📋 Job Overview
The Procurement Helpdesk Support role at Capgemini Engineering involves providing first-level support to internal users, suppliers, and stakeholders to ensure smooth procurement operations. Responsibilities include managing helpdesk tickets, resolving issues related to purchase orders and vendor data, and escalating unresolved queries. This position suits detail-oriented individuals with analytical skills interested in growing within procurement and vendor management.
📍 Location: Kolkata
💼 Experience Level: Experienced Professionals
🏢 Business Unit: Corporate Common and Invest
🎯 Key Responsibilities
- Serve as the first point of contact for procurement related queries via helpdesk tools (e.g., Manage Engine or internal ticketing systems)
- Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues
- Provide timely and accurate responses to end users and escalate issues as needed to senior analysts or functional leads
- Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders
- Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement
- Support process documentation and standard operating procedure (SOP) updates
- Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues
- Participate in user acceptance testing (UAT) or training activities for new tools or process updates
✅ Required Qualifications
- Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets
- Bachelor’s degree in commerce, supply chain management or related field
- Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup)
⭐ Preferred Qualifications
- Exposure to ERP systems (SAP, Oracle)
- Familiarity with ERP or procurement tools
🛠️ Required Skills
- Proficiency in MS Excel
- Proficiency in ticketing systems
- Excellent communication skills
- Problem-solving abilities
- Attention to detail
- Organizational skills
- Ability to handle multiple priorities and meet deadlines
- Customer service orientation
- Collaborative mindset
Locations
- Kolkata, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in MS Excelintermediate
- Proficiency in ticketing systemsintermediate
- Excellent communication skillsintermediate
- Problem-solving abilitiesintermediate
- Attention to detailintermediate
- Organizational skillsintermediate
- Ability to handle multiple priorities and meet deadlinesintermediate
- Customer service orientationintermediate
- Collaborative mindsetintermediate
Required Qualifications
- Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets (experience)
- Bachelor’s degree in commerce, supply chain management or related field (experience)
- Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup) (experience)
Preferred Qualifications
- Exposure to ERP systems (SAP, Oracle) (experience)
- Familiarity with ERP or procurement tools (experience)
Responsibilities
- Serve as the first point of contact for procurement related queries via helpdesk tools (e.g., Manage Engine or internal ticketing systems)
- Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues
- Provide timely and accurate responses to end users and escalate issues as needed to senior analysts or functional leads
- Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders
- Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement
- Support process documentation and standard operating procedure (SOP) updates
- Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues
- Participate in user acceptance testing (UAT) or training activities for new tools or process updates
Tags & Categories
Answer 10 quick questions to check your fit for Procurement Helpdesk @ Capgemini.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs