Overview

Capital One is seeking a smart, ambitious and talented professional that is self- motivated with excellent organizational and critical thinking skills and has a great attention to detail and the ability to work in a team productive environment. The Senior Operations Production Coordinator will participate in day to day processing functions of the Adjustments Department within Consumer Operations. The job scope includes the handling of check disbursement approvals partnering with internal departments, and finding solutions to all check disbursement related issues.The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making. Responsibilities

Live the company values of Excellence and Do the Right Thing

Perform research and monetary adjustment transactions in support of Adjustments operations

Managing case inventory effectively

Researching and resolving check transaction errors

Communicate/ correspond with branches, internal departments, vendors and external banks as necessary

Utilize multiple necessary systems and applications with proficiency 

Proactively identifying and reporting operational and /or customer experience issues appropriately to management

Identifies quality or production issues and communicates them with management

Follow direction and execute tasks efficiently following policies and procedures

Always providing a positive customer experience

Maintain quality and production scores within departmental expectations

Identify and escalate issues to management as necessary

Positive role model for the team

Other responsibilities as assigned by management

Work with software applications such as Acquire, TRIPS, Imagesoft, and Fedline, SVPCO

Location: This role is an essential position and requires on site attendance in Richmond, VirginiaBasic Qualifications

High School Diploma, GED or equivalent certification

At least 3 years of Customer Service or Call Center experience

At least 2 years of Data Entry experience

At least 1 year of experience within the financial or banking industry

At least 1 year experience using Google Suites or Microsoft Office

Preferred Qualifications

At least 4 years of Customer Service or Call Center experience

At least 2 years of experience in the financial or banking industry

At least 2 years experience using Google Suites or Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).