Compliance Advisory Specialist III, Principal Associate
Capital One
Compliance Advisory Specialist III, Principal Associate
Job Description
Overview
The Retail Bank Compliance team is seeking an experienced Principal Associate to be a Compliance Complaints Advisory Specialist who will be responsible for researching, analyzing, and offering regulatory guidance on high-risk customer complaints to support the Complaint Operations Team. The Retail Bank Compliance Complaints Advisory Specialist researches complaint cases, including communication from/to regulators, agents, and customers and analyzes how customer accounts were serviced. This role involves analyzing complaints for trends across business areas and processes, plus sharing regulatory insights. Collaboration with bank operations teams and complaint areas, Legal, and other partners is anticipated to exchange knowledge and insights from complaints while offering direction, counsel, and training to business partners. The ideal candidate should have a passion for researching regulatory requirements, simplifying complex regulations, and using critical thinking, judgment, and analysis to effectively evaluate compliance. The role requires the ability to work autonomously and cross-functionally and develop/maintain strong relationships with partner teams. In addition, this role requires great attention to detail, excellent verbal and written communication skills, and the ability to succinctly and clearly communicate regulatory requirements to others.ResponsibilitiesMaintain subject matter expertise of applicable laws and regulations for Retail Bank products and services across the lifecycle of an account
Partner with Legal for complaints that need Legal review for UDAAP/UDAP risks, as well as for any Legal risks identified
Consult and work closely with Compliance colleagues in Bank horizontal areas that require complaint reviews, e.g. Privacy, Fair Lending, AML
Document complaint regulatory assessments, consistent with policies and procedures
Work with Retail Bank complaints operations to review and resolve complaint questions and engage in meetings as needed
Provide ad-hoc training to first line teams on regulatory risk related to complaints and customer experience
Advise business and Compliance colleagues on known risks, events or activities that may generate complaints Support lines of business through expert advice, and elevate best practices
Request and analyze data; support and initiate efforts to improve data sourcing; and drive innovation with business partners and IT support teams
Identify trends in data and proactively advise on identified external and internal risks
Review Compliance tools to generate trending information, and escalate with subject matter experts, advisors, and the business when necessary
Demonstrate an understanding of business processes, control frameworks, and related regulatory and compliance standards
Maintain expert understanding of Compliance Risk Management Framework and applicable laws and regulations
Participate in reporting activities used by Senior Leadership
Demonstrate strong time management, organizational, and prioritization skills; complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail
Exhibit strong problem-solving and conceptual thinking skills
Flexibility to travel to various Capital One locations as necessary
A focus on results and achieving short- and long-term goals
A proven track record of supporting and working across groups and functions and with a senior management team
Ability to navigate ambiguous situations to drive clarity and execute a risk agenda in a fluid environment within a highly-regulated industry
Solid teamwork skills; an ability to contribute to and leverage the capabilities of a high performing, cross-functional team
Highly developed interpersonal, presentation, and communications skills (written and oral)
Strategic influencing skills, with the ability to build understanding and agreement among diverse groups
Strong judgment, integrity, and discretion in handling highly sensitive and confidential issues
An understanding of how banking technology performs, and how consumer laws and regulations apply to the utilization of technology and data in serving our customers
Strong project management, process management, and organizational skills
Ability to balance operating independently with appropriate escalation to and interaction with senior leadership
Existing familiarity or subject matter expertise in Regulation E and/or Americans with Disabilities Act
Bachelor’s Degree or military experience
At least 3 years of experience in compliance, legal, risk management, or audit
At least 2 years of experience in the financial services industry
At least 1 year of experience supporting, partnering, and interacting with business clients
Juris Doctor or Master’s Degree
4+ years of experience in compliance, legal, risk management, or audit
CRCM (Certified Regulatory Compliance Manager) certification, Association of Certified Anti-Money Laundering Specialists (ACAMS) certification, or Certified Information Privacy Professional (CIPP) certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia, United States
- McLean, Virginia Richmond, VirginiaRichmond
Salary
50,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Regulatory research and analysisintermediate
- Critical thinking and judgmentintermediate
- Verbal and written communicationintermediate
- Trend analysisintermediate
- Cross-functional collaborationintermediate
- Time management and prioritizationintermediate
- Problem-solvingintermediate
Required Qualifications
- Bachelor’s Degree or military experience (experience)
- At least 3 years of experience in compliance, legal, risk management, or audit (experience)
- At least 2 years of experience in the financial services industry (experience)
- At least 1 year of experience supporting, partnering, and interacting with business clients (experience)
- Juris Doctor or Master’s Degree (preferred) (experience)
- 4+ years of experience in compliance, legal, risk management, or audit (preferred) (experience)
- CRCM, ACAMS, or CIPP certification (preferred) (experience)
- Familiarity with Regulation E and/or Americans with Disabilities Act (preferred) (experience)
Responsibilities
- Maintain subject matter expertise of applicable laws and regulations for Retail Bank products and services
- Partner with Legal for complaints that need Legal review for UDAAP/UDAP risks
- Consult and work closely with Compliance colleagues in Bank horizontal areas
- Document complaint regulatory assessments consistent with policies and procedures
- Work with Retail Bank complaints operations to review and resolve complaint questions
- Provide ad-hoc training to first line teams on regulatory risk related to complaints
- Identify trends in data and proactively advise on identified risks
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Compliance Advisory Specialist III, Principal Associate @ Capital One.
Related Books and Jobs
Compliance Advisory Specialist III, Principal Associate
Capital One
Compliance Advisory Specialist III, Principal Associate
Job Description
Overview
The Retail Bank Compliance team is seeking an experienced Principal Associate to be a Compliance Complaints Advisory Specialist who will be responsible for researching, analyzing, and offering regulatory guidance on high-risk customer complaints to support the Complaint Operations Team. The Retail Bank Compliance Complaints Advisory Specialist researches complaint cases, including communication from/to regulators, agents, and customers and analyzes how customer accounts were serviced. This role involves analyzing complaints for trends across business areas and processes, plus sharing regulatory insights. Collaboration with bank operations teams and complaint areas, Legal, and other partners is anticipated to exchange knowledge and insights from complaints while offering direction, counsel, and training to business partners. The ideal candidate should have a passion for researching regulatory requirements, simplifying complex regulations, and using critical thinking, judgment, and analysis to effectively evaluate compliance. The role requires the ability to work autonomously and cross-functionally and develop/maintain strong relationships with partner teams. In addition, this role requires great attention to detail, excellent verbal and written communication skills, and the ability to succinctly and clearly communicate regulatory requirements to others.ResponsibilitiesMaintain subject matter expertise of applicable laws and regulations for Retail Bank products and services across the lifecycle of an account
Partner with Legal for complaints that need Legal review for UDAAP/UDAP risks, as well as for any Legal risks identified
Consult and work closely with Compliance colleagues in Bank horizontal areas that require complaint reviews, e.g. Privacy, Fair Lending, AML
Document complaint regulatory assessments, consistent with policies and procedures
Work with Retail Bank complaints operations to review and resolve complaint questions and engage in meetings as needed
Provide ad-hoc training to first line teams on regulatory risk related to complaints and customer experience
Advise business and Compliance colleagues on known risks, events or activities that may generate complaints Support lines of business through expert advice, and elevate best practices
Request and analyze data; support and initiate efforts to improve data sourcing; and drive innovation with business partners and IT support teams
Identify trends in data and proactively advise on identified external and internal risks
Review Compliance tools to generate trending information, and escalate with subject matter experts, advisors, and the business when necessary
Demonstrate an understanding of business processes, control frameworks, and related regulatory and compliance standards
Maintain expert understanding of Compliance Risk Management Framework and applicable laws and regulations
Participate in reporting activities used by Senior Leadership
Demonstrate strong time management, organizational, and prioritization skills; complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail
Exhibit strong problem-solving and conceptual thinking skills
Flexibility to travel to various Capital One locations as necessary
A focus on results and achieving short- and long-term goals
A proven track record of supporting and working across groups and functions and with a senior management team
Ability to navigate ambiguous situations to drive clarity and execute a risk agenda in a fluid environment within a highly-regulated industry
Solid teamwork skills; an ability to contribute to and leverage the capabilities of a high performing, cross-functional team
Highly developed interpersonal, presentation, and communications skills (written and oral)
Strategic influencing skills, with the ability to build understanding and agreement among diverse groups
Strong judgment, integrity, and discretion in handling highly sensitive and confidential issues
An understanding of how banking technology performs, and how consumer laws and regulations apply to the utilization of technology and data in serving our customers
Strong project management, process management, and organizational skills
Ability to balance operating independently with appropriate escalation to and interaction with senior leadership
Existing familiarity or subject matter expertise in Regulation E and/or Americans with Disabilities Act
Bachelor’s Degree or military experience
At least 3 years of experience in compliance, legal, risk management, or audit
At least 2 years of experience in the financial services industry
At least 1 year of experience supporting, partnering, and interacting with business clients
Juris Doctor or Master’s Degree
4+ years of experience in compliance, legal, risk management, or audit
CRCM (Certified Regulatory Compliance Manager) certification, Association of Certified Anti-Money Laundering Specialists (ACAMS) certification, or Certified Information Privacy Professional (CIPP) certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia, United States
- McLean, Virginia Richmond, VirginiaRichmond
Salary
50,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Regulatory research and analysisintermediate
- Critical thinking and judgmentintermediate
- Verbal and written communicationintermediate
- Trend analysisintermediate
- Cross-functional collaborationintermediate
- Time management and prioritizationintermediate
- Problem-solvingintermediate
Required Qualifications
- Bachelor’s Degree or military experience (experience)
- At least 3 years of experience in compliance, legal, risk management, or audit (experience)
- At least 2 years of experience in the financial services industry (experience)
- At least 1 year of experience supporting, partnering, and interacting with business clients (experience)
- Juris Doctor or Master’s Degree (preferred) (experience)
- 4+ years of experience in compliance, legal, risk management, or audit (preferred) (experience)
- CRCM, ACAMS, or CIPP certification (preferred) (experience)
- Familiarity with Regulation E and/or Americans with Disabilities Act (preferred) (experience)
Responsibilities
- Maintain subject matter expertise of applicable laws and regulations for Retail Bank products and services
- Partner with Legal for complaints that need Legal review for UDAAP/UDAP risks
- Consult and work closely with Compliance colleagues in Bank horizontal areas
- Document complaint regulatory assessments consistent with policies and procedures
- Work with Retail Bank complaints operations to review and resolve complaint questions
- Provide ad-hoc training to first line teams on regulatory risk related to complaints
- Identify trends in data and proactively advise on identified risks
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Compliance Advisory Specialist III, Principal Associate @ Capital One.
Related Books and Jobs