Learning Objective Clarity: Consult to domain multi-disciplinary product teams (design, product management, engineering) to develop and maintain clear learning agendas and research roadmaps. Define and refine primary research questions and objectives to align with business strategy and ensure the elimination of knowledge gaps within your domain.

Research Execution: Utilize expertise and judgment to determine the best research methods and guide the production of research plans within your Domain. Oversee the creation of high-quality research artifacts and establish standards for conducting research sessions and providing effective touchpoints for all partners.

Expert Analysis: Synthesize primary and secondary data across your Domain and drive the surfacing of relevant and actionable insights that answer research questions and ensure the timely production of all deliverables.

Actionable Recommendations: Oversee the creation of useful, pragmatic, and concrete recommendations across your product areas. Ensure the tracking of recommendation actioning throughout the Product Development Lifecycle and ensure product teams can effectively implement recommendations.

Scaled Impact: Opportunistically increase the altitude and aperture of research across your product areas. Ensure research findings create additional leverage and apply research to solve broader, more complex strategic problems across the organization.

Research Enablement: Oversee portfolio-level consultation and coaching to help non-researchers conduct some types of research.

Results Focus: Accountable for the measurable impact of research on key business objectives, ensuring that research investments translate into tangible results,  building the organizational capability for rigorous measurement and fosters a culture of results-orientation and accountability across levels.

Influence: Influences major product portfolios, shaping executive strategy and defining research’s contribution to critical business outcomes, building executive partnerships for vision and investment alignment and elevating research’s reputation and strategic role in the business.

Collaboration: Fosters an environment where cross functional leaders align on strategic objectives, championing shared ownership for outcomes and effectively mediating complex inter-team challenges.

Communication: Effectively shared research insights and work across multiple levels of altitude, seniority and job functions, modeling a strategic human-centered approach that makes the complex accessible, influences senior stakeholders, and achieves impactful results.

At least 8 years experience conducting qualitative or quantitative user experience research.

At least 6 years of professional experience conducting user experience research in a corporate environment.

At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics).

At least 3 years managing user experience research teams.

At least 10 years experience conducting qualitative or quantitative user experience research in large, matrixed organizations.  

At least 8 years managing UX research teams.

Experience managing managers.

Exceptional verbal and written communication skills.

Ability to influence senior executives. 

Experience with performance management and career coaching.

Experience attracting and hiring top talent.

Knowledge with any of the following subjects: Human Factors, User Experience Design, Psychology, Sociology, Communication, Information Architecture, Systems Architecture, Computer Science, Data Science, Economics.