Manager, Design Operations
Capital One
Manager, Design Operations
Job Description
Overview
As a Design Operations Manager, you will play a central role in enabling our design, product, and operations teams to move faster. You will think strategically about how teams work together and design systems and structures to help scale. You have a deep understanding of best practices in program management and have successfully led cross-functional stakeholder groups to deliver quality products and experiences. In this role you will rely on your ability to influence cross-functional stakeholders, create clarity through excellent communication, and solve complex and ambiguous problems.The Design Operations Manager will support the day-to-day operations, strategic planning, portfolio execution, and program management of key, high-level projects. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners and leaders.The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. What You’ll Do: You’ll be asked to handle a variety of responsibilities, including:Business & People Operations:
In close collaboration with design leadership managethe design team’s people operations and business operations. Activities in this space may range from KPI/OKR management, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health
Mentor and share design operations expertise with team members
Support the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition.
Design Standards & Practice Management:
Enable high quality design outcomes by maintaining design standards and practices across teams including identifying any bottlenecks in the workflow or opportunities to improve the design process and outcomes for teams
Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed
Shape agendas, facilitate collaboration sessions, and build frameworks to drive teams towards outcomes
Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency
Design Portfolio & Program Management:
Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives
Using industry best practices drive delivery, collaboration, and risk mediation across cross-functional teams, including product and tech partners.
Provide clear communication to cross-functional leadership on status, resources, issues, and priorities.
At least 5 years of experience in design management, project or program management of design deliverables, and operations management including experience working directly with experience designers, researchers, and strategists
At least 5 years of experience leading project delivery for cross functional projects
3+ years of design tool use and tool management experience
Experience with design systems
Experience working with corporate design teams
Understanding of design quality and product strategy
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- McLean, Virginia, United States
- Richmond, Virginia, United States
- New York, New York McLean, VirginiaNew York
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- program managementintermediate
- design operationsintermediate
- cross-functional stakeholder managementintermediate
- KPI/OKR managementintermediate
- design standardsintermediate
- capacity planningintermediate
Required Qualifications
- At least 5 years of experience in design management, project or program management of design deliverables, and operations management (experience)
- At least 5 years of experience leading project delivery for cross functional projects (experience)
- 3+ years of design tool use and tool management experience (preferred) (experience)
- Experience with design systems (preferred) (experience)
Responsibilities
- Manage design team’s people operations and business operations including KPI/OKR, headcount, team rituals
- Support hiring, onboarding, manage contractors and vendors
- Maintain design standards and practices, identify workflow bottlenecks
- Develop resourcing, capacity planning, and program management routines
- Drive delivery, collaboration, and risk mediation across cross-functional teams
- Provide clear communication to leadership on status, resources, issues, priorities
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Manager, Design Operations @ Capital One.
Related Books and Jobs
Manager, Design Operations
Capital One
Manager, Design Operations
Job Description
Overview
As a Design Operations Manager, you will play a central role in enabling our design, product, and operations teams to move faster. You will think strategically about how teams work together and design systems and structures to help scale. You have a deep understanding of best practices in program management and have successfully led cross-functional stakeholder groups to deliver quality products and experiences. In this role you will rely on your ability to influence cross-functional stakeholders, create clarity through excellent communication, and solve complex and ambiguous problems.The Design Operations Manager will support the day-to-day operations, strategic planning, portfolio execution, and program management of key, high-level projects. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners and leaders.The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. What You’ll Do: You’ll be asked to handle a variety of responsibilities, including:Business & People Operations:
In close collaboration with design leadership managethe design team’s people operations and business operations. Activities in this space may range from KPI/OKR management, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health
Mentor and share design operations expertise with team members
Support the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition.
Design Standards & Practice Management:
Enable high quality design outcomes by maintaining design standards and practices across teams including identifying any bottlenecks in the workflow or opportunities to improve the design process and outcomes for teams
Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed
Shape agendas, facilitate collaboration sessions, and build frameworks to drive teams towards outcomes
Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency
Design Portfolio & Program Management:
Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives
Using industry best practices drive delivery, collaboration, and risk mediation across cross-functional teams, including product and tech partners.
Provide clear communication to cross-functional leadership on status, resources, issues, and priorities.
At least 5 years of experience in design management, project or program management of design deliverables, and operations management including experience working directly with experience designers, researchers, and strategists
At least 5 years of experience leading project delivery for cross functional projects
3+ years of design tool use and tool management experience
Experience with design systems
Experience working with corporate design teams
Understanding of design quality and product strategy
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- McLean, Virginia, United States
- Richmond, Virginia, United States
- New York, New York McLean, VirginiaNew York
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- program managementintermediate
- design operationsintermediate
- cross-functional stakeholder managementintermediate
- KPI/OKR managementintermediate
- design standardsintermediate
- capacity planningintermediate
Required Qualifications
- At least 5 years of experience in design management, project or program management of design deliverables, and operations management (experience)
- At least 5 years of experience leading project delivery for cross functional projects (experience)
- 3+ years of design tool use and tool management experience (preferred) (experience)
- Experience with design systems (preferred) (experience)
Responsibilities
- Manage design team’s people operations and business operations including KPI/OKR, headcount, team rituals
- Support hiring, onboarding, manage contractors and vendors
- Maintain design standards and practices, identify workflow bottlenecks
- Develop resourcing, capacity planning, and program management routines
- Drive delivery, collaboration, and risk mediation across cross-functional teams
- Provide clear communication to leadership on status, resources, issues, priorities
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Manager, Design Operations @ Capital One.
Related Books and Jobs