Implement and maintain the HR Risk Management Framework for Mexico and international HR operations, ensuring alignment with ERM and Compliance standards.

Conduct and document risk assessments for new or changing HR intents (e.g., process changes, regulatory updates, or vendor implementations).

Maintain accurate risk aggregation and reporting, partnering with global HR Risk teams to ensure visibility of emerging risks and mitigation activities.

Lead and coordinate the issue and event management process for HR Mexico, ensuring timely identification, escalation, remediation, and closure within agreed timelines.

Partner with other Risk functions, Compliance, and Legal to ensure regulatory applicability and adherence across HR operations, including data privacy and workforce regulations.

Design, document, and execute HR controls in accordance with Capital One’s ERM standards and local requirements.

Support internal and external audits, and exams, ensuring all control evidence and documentation are accurate, up to date, and aligned with corporate policies.

Evaluate control effectiveness and coordinate remediation plans to address gaps or findings identified during testing or assurance reviews.

Partner with Legal and Compliance to assess the impact of regulatory changes, translating them into HR operational requirements and control enhancements.

Lead and document business process mapping for HR activities, identifying risks, dependencies, and control points throughout the associate lifecycle.

Collaborate with HR functional leaders to ensure processes are standardized, efficient, and compliant, incorporating risk considerations into design and execution.

Support change management activities tied to HR transformation, new country expansion, or regulatory shifts, ensuring risk implications are clearly understood and managed.

Maintain accurate and updated program documentation, including process maps, SOPs, and Risk & Control Matrices (RCMs).

Serve as HR Risk point of contact for Mexico HR leadership and a liaison with the Global HR Risk, Legal, Compliance and ORM teams.

Partner with HR stakeholders to strengthen awareness of risk management practices, control testing, and documentation discipline.

Contribute to HR Risk reporting and participation in global forums and initiatives, ensuring consistency of risk communication across regions.

Bachelor’s degree in Business Administration, Law, HR, or equivalent.

Minimum 3 years of experience in Risk Management, Compliance, or Internal Controls functions.

Experience in business process management or continuous improvement, preferably within HR or shared services.

Intermediate to advanced English fluency (spoken and written).

Experience in Financial Services or Regulated Industries.

Experience supporting global or multi-country HR functions.

Understanding of ERM frameworks, audit processes, and HR compliance requirements (employment law, privacy, third-party risk).

PMP, Lean, or Six Sigma certification (or equivalent process management experience).

Analytical, communication, and stakeholder management skills.