Manager, Support Operations
Capital One
Manager, Support Operations
Job Description
Overview
An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.Basic Qualifications:
Bachelor’s degree or equivalent
Intermediate-Advanced English fluency
At least 2 years of experience in managing IT projects or operations teams
At least 3 years of Technical Operations experience
At least 3 years of experience in People Management
At least 3 years of experience in IT systems and infrastructure
At least 3 years of experience with desktop platforms and operating systems
At least 3 years in technical operations or end user technical support
Preferred Qualifications:
At least 5 years of experience in People Management
At least 5 years of experience in Project Management (planning, executing, tracking)
At least 5 years of experience in IT systems and infrastructure
ITIL Certification
At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
Locations
- Mexico City, Mexico Ciudad de Mexico, Ciudad de MexicoMexico City
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service managementintermediate
- end user supportintermediate
- IT incident Managementintermediate
- change managementintermediate
- problem managementintermediate
- knowledge managementintermediate
- endpoint managementintermediate
- business controlsintermediate
- ITILintermediate
Required Qualifications
- Bachelor’s degree or equivalent (experience)
- Intermediate-Advanced English fluency (experience)
- At least 2 years of experience in managing IT projects or operations teams (experience)
- At least 3 years of Technical Operations experience (experience)
- At least 3 years of experience in People Management (experience)
- At least 3 years of experience in IT systems and infrastructure (experience)
- At least 3 years of experience with desktop platforms and operating systems (experience)
- At least 3 years in technical operations or end user technical support (experience)
- At least 5 years of experience in People Management (preferred) (experience)
- At least 5 years of experience in Project Management (preferred) (experience)
- At least 5 years of experience in IT systems and infrastructure (preferred) (experience)
- ITIL Certification (preferred) (experience)
- At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions (preferred) (experience)
Responsibilities
- Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls
- Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations
- Deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies
Answer 10 quick questions to check your fit for Manager, Support Operations @ Capital One.
Related Books and Jobs
Manager, Support Operations
Capital One
Manager, Support Operations
Job Description
Overview
An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.Basic Qualifications:
Bachelor’s degree or equivalent
Intermediate-Advanced English fluency
At least 2 years of experience in managing IT projects or operations teams
At least 3 years of Technical Operations experience
At least 3 years of experience in People Management
At least 3 years of experience in IT systems and infrastructure
At least 3 years of experience with desktop platforms and operating systems
At least 3 years in technical operations or end user technical support
Preferred Qualifications:
At least 5 years of experience in People Management
At least 5 years of experience in Project Management (planning, executing, tracking)
At least 5 years of experience in IT systems and infrastructure
ITIL Certification
At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
Locations
- Mexico City, Mexico Ciudad de Mexico, Ciudad de MexicoMexico City
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service managementintermediate
- end user supportintermediate
- IT incident Managementintermediate
- change managementintermediate
- problem managementintermediate
- knowledge managementintermediate
- endpoint managementintermediate
- business controlsintermediate
- ITILintermediate
Required Qualifications
- Bachelor’s degree or equivalent (experience)
- Intermediate-Advanced English fluency (experience)
- At least 2 years of experience in managing IT projects or operations teams (experience)
- At least 3 years of Technical Operations experience (experience)
- At least 3 years of experience in People Management (experience)
- At least 3 years of experience in IT systems and infrastructure (experience)
- At least 3 years of experience with desktop platforms and operating systems (experience)
- At least 3 years in technical operations or end user technical support (experience)
- At least 5 years of experience in People Management (preferred) (experience)
- At least 5 years of experience in Project Management (preferred) (experience)
- At least 5 years of experience in IT systems and infrastructure (preferred) (experience)
- ITIL Certification (preferred) (experience)
- At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions (preferred) (experience)
Responsibilities
- Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls
- Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations
- Deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies
Answer 10 quick questions to check your fit for Manager, Support Operations @ Capital One.
Related Books and Jobs