Manager, Travel Service: Velocity Black (Remote)
Capital One
Manager, Travel Service: Velocity Black (Remote)
Job Description
Overview
Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to lead the most high-value-add concierge team. The ideal candidate will be an energetic, ambitious and determined person who wants to help elevate others through their career in the customer service and concierge space to the next levelThis role will be leading our travel team, which is one of the world’s fastest-growing travel businesses. You will communicate with clients, suppliers, and training team members to provide best-in-class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime. General Responsibilities:Drive team leaders to achieve quarterly sales and service targets
Collaborate across product, sales, and service departments to enhance operations efficiency.
Develop sales strategies to drive results
Monitor and analyze team performance metrics
Work closely with marketing and partnerships to strengthen the brand’s global positioning and value proposition.
Point of contact for member and partner escalations
Strong knowledge of the travel industry
Strong analytical skills and excellent attention to detail
Clear verbal and written communication skills
Ability to manage multiple tasks under pressure and meet deadlines
High level of intuition to anticipate and exceed client needs
Flexible working hours - available to work on evenings, weekends and some holidays
Experience working with high value requests
High School Diploma, GED, or Equivalent Certification
At least 5 years of experience coordinating travel
At least 5 years of experience managing a travel sales team
Bachelor's Degree or Military experience
6+ years of experience coordinating travel
6+ years experience in managing a travel sales team
8+ year of Global Distribution System (GDS) or other online travel tools experience
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia, United States (Remote)
- Remote Richmond, VirginiaRichmond, VirginiaRichmond (Remote)
Salary
Estimated Salary Rangemedium confidence
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- travel industry knowledgeintermediate
- team leadershipintermediate
- sales strategy developmentintermediate
- performance metrics analysisintermediate
- stakeholder collaborationintermediate
- client escalation managementintermediate
- analytical skillsintermediate
- verbal and written communicationintermediate
Required Qualifications
- High School Diploma, GED, or Equivalent Certification (experience)
- At least 5 years of experience coordinating travel (experience)
- At least 5 years of experience managing a travel sales team (experience)
- Bachelor's Degree or Military experience (preferred) (experience)
- 6+ years of experience coordinating travel (preferred) (experience)
- 6+ years experience in managing a travel sales team (preferred) (experience)
- 8+ year of Global Distribution System (GDS) or other online travel tools experience (preferred) (experience)
Responsibilities
- Drive team leaders to achieve quarterly sales and service targets
- Collaborate across product, sales, and service departments to enhance operations efficiency
- Develop sales strategies to drive results
- Monitor and analyze team performance metrics
- Work closely with marketing and partnerships to strengthen the brand’s global positioning and value proposition
- Point of contact for member and partner escalations
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Manager, Travel Service: Velocity Black (Remote) @ Capital One.
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Manager, Travel Service: Velocity Black (Remote)
Capital One
Manager, Travel Service: Velocity Black (Remote)
Job Description
Overview
Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to lead the most high-value-add concierge team. The ideal candidate will be an energetic, ambitious and determined person who wants to help elevate others through their career in the customer service and concierge space to the next levelThis role will be leading our travel team, which is one of the world’s fastest-growing travel businesses. You will communicate with clients, suppliers, and training team members to provide best-in-class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime. General Responsibilities:Drive team leaders to achieve quarterly sales and service targets
Collaborate across product, sales, and service departments to enhance operations efficiency.
Develop sales strategies to drive results
Monitor and analyze team performance metrics
Work closely with marketing and partnerships to strengthen the brand’s global positioning and value proposition.
Point of contact for member and partner escalations
Strong knowledge of the travel industry
Strong analytical skills and excellent attention to detail
Clear verbal and written communication skills
Ability to manage multiple tasks under pressure and meet deadlines
High level of intuition to anticipate and exceed client needs
Flexible working hours - available to work on evenings, weekends and some holidays
Experience working with high value requests
High School Diploma, GED, or Equivalent Certification
At least 5 years of experience coordinating travel
At least 5 years of experience managing a travel sales team
Bachelor's Degree or Military experience
6+ years of experience coordinating travel
6+ years experience in managing a travel sales team
8+ year of Global Distribution System (GDS) or other online travel tools experience
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia, United States (Remote)
- Remote Richmond, VirginiaRichmond, VirginiaRichmond (Remote)
Salary
Estimated Salary Rangemedium confidence
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- travel industry knowledgeintermediate
- team leadershipintermediate
- sales strategy developmentintermediate
- performance metrics analysisintermediate
- stakeholder collaborationintermediate
- client escalation managementintermediate
- analytical skillsintermediate
- verbal and written communicationintermediate
Required Qualifications
- High School Diploma, GED, or Equivalent Certification (experience)
- At least 5 years of experience coordinating travel (experience)
- At least 5 years of experience managing a travel sales team (experience)
- Bachelor's Degree or Military experience (preferred) (experience)
- 6+ years of experience coordinating travel (preferred) (experience)
- 6+ years experience in managing a travel sales team (preferred) (experience)
- 8+ year of Global Distribution System (GDS) or other online travel tools experience (preferred) (experience)
Responsibilities
- Drive team leaders to achieve quarterly sales and service targets
- Collaborate across product, sales, and service departments to enhance operations efficiency
- Develop sales strategies to drive results
- Monitor and analyze team performance metrics
- Work closely with marketing and partnerships to strengthen the brand’s global positioning and value proposition
- Point of contact for member and partner escalations
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Manager, Travel Service: Velocity Black (Remote) @ Capital One.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs