Overview

Monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Collect and analyze data and measure effectiveness of existing business processes. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.

This role will ensure we are monitoring, maintaining, and improving team processes and client interactions. Some example work streams are: 

• Evaluate our client team interactions and determine where to invest

• Build client relationships and manage our interaction model

• Manage our program delegated authority for promotions, acquisition offers, etc.

• Evaluate Capital One risks related to the partnership

General Responsibilities:

• Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned.

• Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes.

• Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.

• Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes.

• Research best practices.

• Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.

• May develop project plans to execute process development and/or re-engineering.

• Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.

• May perform the process or parts of the process as needed.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

• At least 1 year of experience with Microsoft Office or G Suite

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 3+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

• 2+ years of experience supporting, partnering and interacting with internal business clients

• PMP, Lean, Agile or Six Sigma certification

• Strong communication, problem solving and collaboration skills

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At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).