Overview

As a Principal Associate, Process Manager, you will be a key leader in creating and enhancing processes that deliver excellence to both internal and external customers. We are seeking a dedicated, disciplined professional who excels in a team environment and demonstrates the ability to take full ownership of their process domain. You will balance high-quality execution with the ability to navigate ambiguity and white space problem-solving.

General Responsibilities:

• Demonstrate mastery of all Business As Usual (BAU) process management skills with a high degree of independence and attention to detail.

• Lead targeted process improvement initiatives and collaborate on large-scale efforts that drive quantifiable business impacts.

• Stand up new processes and governance frameworks, ensuring all procedures and flows are formally documented.

• Apply deep critical thinking to identify gaps and implement controls that reduce risk and ensure compliance with regulatory requirements.

• Create structure around undefined problems using established frameworks and "out of the box" thinking.

• Lean into data to generate insights, inform hypotheses, and provide transparency for senior leadership.

• Synthesize complex information to drive solutions for integrated issues, ensuring that permanent corrective actions are implemented.

• Serve as a subject matter expert (SME), partnering across job families to clarify needs and influence outcomes that meet true stakeholder requirements.

• Deliver high-quality, concise written and verbal communications, including presentations and "great storytelling" via decks to executive-level audiences.

• Build and leverage strong relationships with partners in Legal, Compliance, and other internal divisions.

• Act as a mentor and role model, helping to develop the next generation of talent by providing feedback and implementing engaging development plans.

• Enable team members and drive results through others, regardless of formal people leadership status, by sharing expertise and driving clarity.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Microsoft Office or G Suite

• At least 2 years of process, project or risk management experience

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 1+ year of experience in compliance or risk management

• 2+ years of auto finance experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).