Demonstrate communication and interpersonal skills across levels, driving action and decisions that are grounded, clear, and concise

Build trust and confidence in project approach

Be adept at multitasking without compromising quality or efficiency

Consistently deliver high-value outcomes

Adapt to change, embraces bold ideas, and is intellectually curious. Likes to ask questions, test assumptions, and challenge conventional thinking.

Learn how to navigate the organization, anticipate and address concerns with fact-based options

Be autonomous in role and take accountability for work product

Be a subject matter expert, trusted to help others get up to speed in area of responsibility

Appropriately discern and manage information, synthesize multiple data points, and be comfortable working in white space 

Demonstrates integrity in working with others

Makes decisions based on the big picture (vs. based on self-interest)

Follows best practices to reach desired outcomes 

Grounds severity of issues, recommends practical solutions, and adapts as priorities shift 

Thrive in a fast-paced environment as an individual contributor, and foster collaboration with others

Taps into others' experiences/expertise to achieve stronger team results

Checks in on others to support team morale

Have a passion for safety and security and how it influences culture and the environment

Manage escalated and crisis situations with calm resolve and well managed counsel

Oversee day-to-day safety and security operations for corporate sites within area of responsibility, to include managing third-party security providers responsible for guard services and physical security  

Oversee safety and security incidents, and serve as the security point of contact providing security consulting for internal customers

Leverage and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies 

Conduct regional vulnerability assessments that ensure Capital One Lines of Business and corporate facilities are compliant with corporate standards, industry requirements and regulations pertaining to safety and security

Collaborate with security and workplace service teams to align corporate site and security objectives, and support evolving business needs  

Plan and oversee security for corporate events, including risk assessments, resource coordination, and on-site support to ensure safe and secure environments 

Partner closely with the Senior Manager of Workplace Security and extended Global Workplace Services team to execute against strategic operational objectives 

Implement and lead life safety programming, including emergency drills, training, and preparedness initiatives, to ensure safety and regulatory compliance

Audit security process and standards to ensure compliance with corporate policies and local regulations.

Track invoices, expense reports and vendor payments, coordinating closely with Finance and Procurement

Manage and maintain administrative files and documentation

Manage and oversees the access control system, including issuance, tracking and revocation of credentials

Develop presentations and conduct data analysis

Lead and contribute to multi-stakeholder projects and initiatives, with a clear focus on outcomes, aligning objectives with organizational priorities and regional needs

Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed

Proactively identify and mitigate risks and issues, escalating to stakeholders as needed and proposing solutions

Maintain relationships with law enforcement, fire departments, subject matter experts and relevant industry professionals

Build and maintain strong relationships with key partners (i.e. Facilities, Security Tech, GSOC, Executive Protection, etc)  

Serve as a key liaison with internal stakeholders and business partners needing real-time safety and security support

Understand customer and stakeholders needs, seek feedback, and deliver solutions that simplify and enhance the customer experience

Bachelor’s degree or equivalent degree

At least 3 years of corporate security, safety and security operations, threat management, law enforcement or combination of equivalent experience 

At least 2 years of program or project management experience

Advanced English fluency

At least 2 years of experience with Microsoft Office Suite, preferred PowerPoint and Excel

Certified Protection Professional (CPP) or Physical Security Professional (PSP) Certifications 

At least 5 years of safety and security operations, security consulting, law enforcement leadership experience 

At least 5 years managing safety and security operations across multiple locations 

At least 5 years experience with security technology and related systems to include access control, alarms, and CCTV camera systems

At least 1 year of experience with Lenel or similar access control systems