Principal Production Support Specialist - Core Platforms
Capital One
Principal Production Support Specialist - Core Platforms
Job Description
Overview
The Principal Production Support Specialist position within the Core Platforms team will play a critical role in supporting the operational health of the global payment network, transaction processing systems, and managing Issuer Identification Numbers (IINs). The role will be responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Key responsibilities include assessing operational gaps in Global Operations, providing strategic solutions, maintaining alignment with industry best practices, and prioritizing client focus.The ideal candidate will havea 360-degree understanding of network operations and the payments landscape, have a proven risk mindset and keen eye for detail in a high-risk space as well as strong business analysis skills and the ability to leverage data.Key Responsibilities will include but are not limited to:Managing the transaction processing network, including IIN (Issuer Identification Numbers) management
Conducting hands-on data analysis and providing end-to-end business understanding of the payments landscape
Managing client enablement on the network and providing support
Handling compliance issues, enablement, and remediation
Managing settlement disputes and interdependencies between networks
Refining operational procedures and SLAs to ensure full optimization
Identifying gaps and areas for improvement within the operations team
High School Diploma, GED or equivalent certification
At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications
At least 3 years of experience with Excel or Google Sheets
Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing
8+ years of payments industry experience in technology, operations, customer service, marketing, finance or communications
SAFe (Scale Agile Framework) certification
Experience using SQL
Teradata or Splunk knowledge
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Chicago, Illinois, United States
- Riverwoods, Illinois Chicago, IllinoisRiverwoods
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Data analysisintermediate
- Business analysisintermediate
- Risk managementintermediate
- Payments industry knowledgeintermediate
- Excel proficiencyintermediate
- SQL (preferred)intermediate
Required Qualifications
- High School Diploma, GED or equivalent (experience)
- At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications (experience)
- At least 3 years of experience with Excel or Google Sheets (experience)
- Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing (preferred) (experience)
- 8+ years of payments industry experience (preferred) (experience)
- SAFe certification (preferred) (experience)
- Experience using SQL (preferred) (experience)
- Teradata or Splunk knowledge (preferred) (experience)
Responsibilities
- Manage transaction processing network including IIN management
- Conduct hands-on data analysis of payments landscape
- Manage client enablement on the network and provide support
- Handle compliance issues, enablement, and remediation
- Manage settlement disputes and network interdependencies
- Refine operational procedures and SLAs
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Principal Production Support Specialist - Core Platforms @ Capital One.
Related Books and Jobs
Principal Production Support Specialist - Core Platforms
Capital One
Principal Production Support Specialist - Core Platforms
Job Description
Overview
The Principal Production Support Specialist position within the Core Platforms team will play a critical role in supporting the operational health of the global payment network, transaction processing systems, and managing Issuer Identification Numbers (IINs). The role will be responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Key responsibilities include assessing operational gaps in Global Operations, providing strategic solutions, maintaining alignment with industry best practices, and prioritizing client focus.The ideal candidate will havea 360-degree understanding of network operations and the payments landscape, have a proven risk mindset and keen eye for detail in a high-risk space as well as strong business analysis skills and the ability to leverage data.Key Responsibilities will include but are not limited to:Managing the transaction processing network, including IIN (Issuer Identification Numbers) management
Conducting hands-on data analysis and providing end-to-end business understanding of the payments landscape
Managing client enablement on the network and providing support
Handling compliance issues, enablement, and remediation
Managing settlement disputes and interdependencies between networks
Refining operational procedures and SLAs to ensure full optimization
Identifying gaps and areas for improvement within the operations team
High School Diploma, GED or equivalent certification
At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications
At least 3 years of experience with Excel or Google Sheets
Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing
8+ years of payments industry experience in technology, operations, customer service, marketing, finance or communications
SAFe (Scale Agile Framework) certification
Experience using SQL
Teradata or Splunk knowledge
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Chicago, Illinois, United States
- Riverwoods, Illinois Chicago, IllinoisRiverwoods
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Data analysisintermediate
- Business analysisintermediate
- Risk managementintermediate
- Payments industry knowledgeintermediate
- Excel proficiencyintermediate
- SQL (preferred)intermediate
Required Qualifications
- High School Diploma, GED or equivalent (experience)
- At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications (experience)
- At least 3 years of experience with Excel or Google Sheets (experience)
- Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing (preferred) (experience)
- 8+ years of payments industry experience (preferred) (experience)
- SAFe certification (preferred) (experience)
- Experience using SQL (preferred) (experience)
- Teradata or Splunk knowledge (preferred) (experience)
Responsibilities
- Manage transaction processing network including IIN management
- Conduct hands-on data analysis of payments landscape
- Manage client enablement on the network and provide support
- Handle compliance issues, enablement, and remediation
- Manage settlement disputes and network interdependencies
- Refine operational procedures and SLAs
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Principal Production Support Specialist - Core Platforms @ Capital One.
Related Books and Jobs