Principal Production Support Specialist - Domestic & International Production Support
Capital One
Principal Production Support Specialist - Domestic & International Production Support
Job Description
Overview
We are currently looking to hire a Principal Production Support Specialist for our Domestic & International Production Support team. This role involves troubleshooting customer issues related to applications, reporting, and connectivity. The Principal Specialist will also work closely with internal relationship managers to analyze transaction declines and determine solutions.Responsibilities include but are not limited to:Data mining and transaction research
Resolving referred transaction issues in collaboration with sales executives and relationship managers
Identifying and coordinating operational gaps within Infrastructure platforms, operations processes, and customer interactions
Acting as a Subject Matter Expert (SME) for client-facing teams
Conducting analytics to find business impact and solutions for strategic customer-impacting incidents and requests
High School Diploma, GED, or equivalent certification
At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications
Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing
8+ years of payments industry experience in technology, operations, customer service, marketing, finance or communications
SAFe (Scaled Agile Framework) certification
Knowledge of transaction flow, classification, and resolution
Expertise in ISO 8583 specifications
Expertise in SQL or Snowflake
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Houston, Texas Houston, Texas
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Data miningintermediate
- Transaction researchintermediate
- SQLintermediate
- Snowflakeintermediate
- ISO 8583 specificationsintermediate
- Payments industry knowledgeintermediate
Required Qualifications
- High School Diploma, GED, or equivalent certification (experience)
- At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications (experience)
- Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing (preferred) (experience)
- 8+ years of payments industry experience (preferred) (experience)
- SAFe (Scaled Agile Framework) certification (preferred) (experience)
Responsibilities
- Troubleshoot customer issues related to applications, reporting, and connectivity
- Work closely with internal relationship managers to analyze transaction declines and determine solutions
- Data mining and transaction research
- Resolve referred transaction issues in collaboration with sales executives and relationship managers
- Identify and coordinate operational gaps within Infrastructure platforms, operations processes, and customer interactions
- Act as Subject Matter Expert (SME) for client-facing teams
- Conduct analytics to find business impact and solutions for strategic customer-impacting incidents
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Principal Production Support Specialist - Domestic & International Production Support @ Capital One.
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Principal Production Support Specialist - Domestic & International Production Support
Capital One
Principal Production Support Specialist - Domestic & International Production Support
Job Description
Overview
We are currently looking to hire a Principal Production Support Specialist for our Domestic & International Production Support team. This role involves troubleshooting customer issues related to applications, reporting, and connectivity. The Principal Specialist will also work closely with internal relationship managers to analyze transaction declines and determine solutions.Responsibilities include but are not limited to:Data mining and transaction research
Resolving referred transaction issues in collaboration with sales executives and relationship managers
Identifying and coordinating operational gaps within Infrastructure platforms, operations processes, and customer interactions
Acting as a Subject Matter Expert (SME) for client-facing teams
Conducting analytics to find business impact and solutions for strategic customer-impacting incidents and requests
High School Diploma, GED, or equivalent certification
At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications
Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing
8+ years of payments industry experience in technology, operations, customer service, marketing, finance or communications
SAFe (Scaled Agile Framework) certification
Knowledge of transaction flow, classification, and resolution
Expertise in ISO 8583 specifications
Expertise in SQL or Snowflake
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Houston, Texas Houston, Texas
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Data miningintermediate
- Transaction researchintermediate
- SQLintermediate
- Snowflakeintermediate
- ISO 8583 specificationsintermediate
- Payments industry knowledgeintermediate
Required Qualifications
- High School Diploma, GED, or equivalent certification (experience)
- At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications (experience)
- Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing (preferred) (experience)
- 8+ years of payments industry experience (preferred) (experience)
- SAFe (Scaled Agile Framework) certification (preferred) (experience)
Responsibilities
- Troubleshoot customer issues related to applications, reporting, and connectivity
- Work closely with internal relationship managers to analyze transaction declines and determine solutions
- Data mining and transaction research
- Resolve referred transaction issues in collaboration with sales executives and relationship managers
- Identify and coordinate operational gaps within Infrastructure platforms, operations processes, and customer interactions
- Act as Subject Matter Expert (SME) for client-facing teams
- Conduct analytics to find business impact and solutions for strategic customer-impacting incidents
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Principal Production Support Specialist - Domestic & International Production Support @ Capital One.
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