Process Specialist - Reporting, Analytics and Development Operations
Capital One
Process Specialist - Reporting, Analytics and Development Operations
Job Description
Overview
Summary:To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes. Responsible for working with different work streams and departments to support strategic objectives and continuous improvement.
Deliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s
Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness
Manage assigned reporting processes in a complex dynamic environment
Maintain and improve the reliability, efficiency, and functionality of reports and related processes
Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed
Maintain scorecard database and perform updates as necessary to ensure accuracy
Assist in the periodic review metrics and weights to ensure scorecards are properly updated
Support the creation and maintenance of scorecard-related processes and documentation
Educational Background: At least High School diploma
1.5 years of relevant working experience in a call center environment
Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills
Strong analytical and organization skills, and attention to details
Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines
Strong communication skills with the ability convey technical concepts in an easy to understand manner
Adept at learning new tools and independently problem solve with speed and confidence
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience
Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc.
Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc.
Locations
- City of Muntinglupa, Philippines Muntinlupa City, National Capital Region (Manila)City of Muntinglupa
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Data analysis and reportingintermediate
- Google Sheets/MS Excel proficiencyintermediate
- Analytical and organizational skillsintermediate
- SQL querying (preferred)intermediate
- Data visualizationintermediate
- Problem solvingintermediate
Required Qualifications
- At least High School diploma (experience)
- 1.5 years of relevant working experience in a call center environment (experience)
- Proficiency in Google Suite or Microsoft Office (experience)
- Bachelor’s Degree in quantitative field (preferred) (experience)
- Experience in SQL and Python (preferred) (experience)
- Experience in Tableau or Google data tools (preferred) (experience)
Responsibilities
- Deliver recurring and ad-hoc reports/dashboards
- Collect, validate, interpret, and organize data
- Maintain and improve reliability of reports
- Assist in preparing scorecards and rankings
- Maintain scorecard database and perform updates
- Support creation and maintenance of scorecard processes
Answer 10 quick questions to check your fit for Process Specialist - Reporting, Analytics and Development Operations @ Capital One.
Related Books and Jobs
Process Specialist - Reporting, Analytics and Development Operations
Capital One
Process Specialist - Reporting, Analytics and Development Operations
Job Description
Overview
Summary:To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes. Responsible for working with different work streams and departments to support strategic objectives and continuous improvement.
Deliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s
Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness
Manage assigned reporting processes in a complex dynamic environment
Maintain and improve the reliability, efficiency, and functionality of reports and related processes
Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed
Maintain scorecard database and perform updates as necessary to ensure accuracy
Assist in the periodic review metrics and weights to ensure scorecards are properly updated
Support the creation and maintenance of scorecard-related processes and documentation
Educational Background: At least High School diploma
1.5 years of relevant working experience in a call center environment
Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills
Strong analytical and organization skills, and attention to details
Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines
Strong communication skills with the ability convey technical concepts in an easy to understand manner
Adept at learning new tools and independently problem solve with speed and confidence
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience
Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc.
Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc.
Locations
- City of Muntinglupa, Philippines Muntinlupa City, National Capital Region (Manila)City of Muntinglupa
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Data analysis and reportingintermediate
- Google Sheets/MS Excel proficiencyintermediate
- Analytical and organizational skillsintermediate
- SQL querying (preferred)intermediate
- Data visualizationintermediate
- Problem solvingintermediate
Required Qualifications
- At least High School diploma (experience)
- 1.5 years of relevant working experience in a call center environment (experience)
- Proficiency in Google Suite or Microsoft Office (experience)
- Bachelor’s Degree in quantitative field (preferred) (experience)
- Experience in SQL and Python (preferred) (experience)
- Experience in Tableau or Google data tools (preferred) (experience)
Responsibilities
- Deliver recurring and ad-hoc reports/dashboards
- Collect, validate, interpret, and organize data
- Maintain and improve reliability of reports
- Assist in preparing scorecards and rankings
- Maintain scorecard database and perform updates
- Support creation and maintenance of scorecard processes
Answer 10 quick questions to check your fit for Process Specialist - Reporting, Analytics and Development Operations @ Capital One.
Related Books and Jobs