The Supply Chain Solutions (SCS) Well Managed Solutions Team Process Specialist is responsible for monitoring and maintaining processes to ensure they are followed correctly and help to resolve issues or escalate when necessary, maintaining and updating process documents. The associate collects and analyzes data and measures effectiveness of existing business processes. The associate also communicates updates with internal customers on new and existing processes and provides internal customer support as needed.

Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned. 

Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes. 

Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place. 

Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes. 

Research best practices. 

Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives. 

May develop project plans to execute process development and/or re-engineering. 

Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations. 

May perform the process or parts of the process as needed. 

Bachelor’s Degree or equivalent working experience

At least 1 year of experience with Microsoft Office or Google Suite 

At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management 

Project Management, PMI Certification, Process Management, Lean or Six Sigma Certification