Product Design Lead, Manager level - Card Onboarding
Capital One
Product Design Lead, Manager level - Card Onboarding
Job Description
Overview
We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.About The TeamThe Card Onboarding team cultivates lasting customer relationships through positive early interactions with every new credit card customer. The Onboarding period is a critical moment as the design of this first impression is essential for ensuring customer success, driving long-term engagement, and accelerating the adoption of key benefits.Role Expectations As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.Here are some of the expected competencies for this role:Product Design Expertise: Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes
Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital On
Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy
Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels
At least 5 years of experience in a Product Design role
At least 5 years of experience in design and prototyping tools such as Figma
6+ years of experience in a Product Design role
6+ years of experience in design and prototyping tools such as Figma
Experience working with and contributing to an established design system
Experience collaborating with product, tech and business partners
Experience leading design projects or teams
Experience working in heavily regulated, data heavy problem spaces
Experience working in early, ambiguous spaces
Experience contributing to product strategy, bridging creativity and business goals
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- McLean, Virginia, United States
- Chicago, Illinois, United States
- Philadelphia, Pennsylvania, United States
- New York, New York, United States
- Richmond, Virginia McLean, VirginiaNew York
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- product design expertiseintermediate
- interaction designintermediate
- visual designintermediate
- service designintermediate
- leadershipintermediate
- critical-thinkingintermediate
- Figmaintermediate
- design systemsintermediate
- prototypingintermediate
Required Qualifications
- At least 5 years of experience in a Product Design role (experience)
- At least 5 years of experience in design and prototyping tools such as Figma (experience)
- 6+ years of experience in a Product Design role (experience)
- 6+ years of experience in design and prototyping tools such as Figma (experience)
- Experience working with and contributing to an established design system (experience)
- Experience collaborating with product, tech and business partners (experience)
- Experience leading design projects or teams (experience)
Responsibilities
- Lead design projects, directing and delegating work for more junior team members
- Create artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes
- Navigate the needs of partners and stakeholders, leveraging critical-thinking skills
- Apply relevant insights on customers, competitors and broader market trends to business challenges
- Demonstrate a solid understanding of tech, data capabilities and emerging technologies
- Leverage a rich network of partnerships across lines of business
- Present work across levels and job functions using a human-centered approach
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Product Design Lead, Manager level - Card Onboarding @ Capital One.
Related Books and Jobs
Product Design Lead, Manager level - Card Onboarding
Capital One
Product Design Lead, Manager level - Card Onboarding
Job Description
Overview
We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.About The TeamThe Card Onboarding team cultivates lasting customer relationships through positive early interactions with every new credit card customer. The Onboarding period is a critical moment as the design of this first impression is essential for ensuring customer success, driving long-term engagement, and accelerating the adoption of key benefits.Role Expectations As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.Here are some of the expected competencies for this role:Product Design Expertise: Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes
Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital On
Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy
Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels
At least 5 years of experience in a Product Design role
At least 5 years of experience in design and prototyping tools such as Figma
6+ years of experience in a Product Design role
6+ years of experience in design and prototyping tools such as Figma
Experience working with and contributing to an established design system
Experience collaborating with product, tech and business partners
Experience leading design projects or teams
Experience working in heavily regulated, data heavy problem spaces
Experience working in early, ambiguous spaces
Experience contributing to product strategy, bridging creativity and business goals
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- McLean, Virginia, United States
- Chicago, Illinois, United States
- Philadelphia, Pennsylvania, United States
- New York, New York, United States
- Richmond, Virginia McLean, VirginiaNew York
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- product design expertiseintermediate
- interaction designintermediate
- visual designintermediate
- service designintermediate
- leadershipintermediate
- critical-thinkingintermediate
- Figmaintermediate
- design systemsintermediate
- prototypingintermediate
Required Qualifications
- At least 5 years of experience in a Product Design role (experience)
- At least 5 years of experience in design and prototyping tools such as Figma (experience)
- 6+ years of experience in a Product Design role (experience)
- 6+ years of experience in design and prototyping tools such as Figma (experience)
- Experience working with and contributing to an established design system (experience)
- Experience collaborating with product, tech and business partners (experience)
- Experience leading design projects or teams (experience)
Responsibilities
- Lead design projects, directing and delegating work for more junior team members
- Create artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes
- Navigate the needs of partners and stakeholders, leveraging critical-thinking skills
- Apply relevant insights on customers, competitors and broader market trends to business challenges
- Demonstrate a solid understanding of tech, data capabilities and emerging technologies
- Leverage a rich network of partnerships across lines of business
- Present work across levels and job functions using a human-centered approach
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Product Design Lead, Manager level - Card Onboarding @ Capital One.
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