Relationship Manager-Phoenix
Capital One
Relationship Manager-Phoenix
Job Description
Overview
Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.General Responsibilities:Cultivate positive relationships with our dealerships.
Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
Review the structure in underwriting for COAF
Guide the deals in house for funding.
Analyze territory production goals.
Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.
Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off
In office 5 days a week for the first 90 day training period
Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off
High School Diploma, GED, or equivalent certification
At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.
Bachelor’s Degree in Business.
2+ years experience in Auto Finance.
2+ years experience in Customer Relations.
5+ years experience in Customer Service.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Phoenix, Arizona Phoenix, ArizonaSan Francisco
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- relationship managementintermediate
- B2B salesintermediate
- customer serviceintermediate
- communication skillsintermediate
- territory analysisintermediate
- strategic planningintermediate
Required Qualifications
- High School Diploma, GED, or equivalent certification (experience)
- At least 1 year of experience in Financial Services or Business to Business Sales (experience)
- Bachelor’s Degree in Business (preferred) (experience)
- 2+ years experience in Auto Finance (preferred) (experience)
- 2+ years experience in Customer Relations (preferred) (experience)
Responsibilities
- Cultivate positive relationships with dealerships
- Optimize communication to create strategic deals and goals with dealerships
- Review underwriting structure for COAF
- Guide deals for funding
- Analyze territory production goals
- Partner with peers to achieve operational alignment
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Relationship Manager-Phoenix @ Capital One.
Related Books and Jobs
Relationship Manager-Phoenix
Capital One
Relationship Manager-Phoenix
Job Description
Overview
Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.General Responsibilities:Cultivate positive relationships with our dealerships.
Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
Review the structure in underwriting for COAF
Guide the deals in house for funding.
Analyze territory production goals.
Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.
Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off
In office 5 days a week for the first 90 day training period
Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off
High School Diploma, GED, or equivalent certification
At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.
Bachelor’s Degree in Business.
2+ years experience in Auto Finance.
2+ years experience in Customer Relations.
5+ years experience in Customer Service.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Phoenix, Arizona Phoenix, ArizonaSan Francisco
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- relationship managementintermediate
- B2B salesintermediate
- customer serviceintermediate
- communication skillsintermediate
- territory analysisintermediate
- strategic planningintermediate
Required Qualifications
- High School Diploma, GED, or equivalent certification (experience)
- At least 1 year of experience in Financial Services or Business to Business Sales (experience)
- Bachelor’s Degree in Business (preferred) (experience)
- 2+ years experience in Auto Finance (preferred) (experience)
- 2+ years experience in Customer Relations (preferred) (experience)
Responsibilities
- Cultivate positive relationships with dealerships
- Optimize communication to create strategic deals and goals with dealerships
- Review underwriting structure for COAF
- Guide deals for funding
- Analyze territory production goals
- Partner with peers to achieve operational alignment
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Relationship Manager-Phoenix @ Capital One.
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