Every time our customers make a deposit, we make real-time, data-driven decisions that determine how quickly our customers can use that money. This is a business-critical space that directly impacts the lives of millions of customers. Our mission is to give our customers faster access to their money while protecting them from bad actors. The space has high visibility and sits at the intersection of customer experience, fraud prevention, and regulatory compliance. 

About the Role

We are seeking a highly-capable, dedicated process professional who has excellent communication skills, pays attention to detail, and excels in a team environment. This is an individual contributor role that will be responsible for autonomously leading across a variety of stakeholders and partners to ensure compliance and risk mitigation within this highly regulated space.

Your Responsibilities:

• Own and manage a portfolio of technology processes, acting as the primary point of contact and subject matter expert. 

• Develop, maintain, and ensure quality and consistency of formal process documentation, including process maps, standard operating procedure, business continuity plans, internal knowledge articles, and customer disclosures.

• Maintain audit-readiness for all processes by managing process controls and facilitating review sessions with Audit and Risk partners.

• Facilitate alignment between key internal stakeholders with assistance from senior team members.

• Regularly monitor processes, perform risk assessment, identify gaps and ensure adherence to regulatory, compliance, and legal requirements.

• Drive the identification and implementation of process improvements in collaboration with cross-functional partners, including Risk, Product, and Engineering.

• Resolve complex problems, and effectively escalate systemic breakdowns by engaging the right stakeholders and partners. 

• Lead and manage special projects and initiatives as needed, ensuring timely and effective completion.

Basic Qualifications:

• High School Diploma, GED or equivalent certification 

• At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management 

Preferred Qualifications:

• Bachelor’s Degree or military experience 

• Agile, Business Process Management, or Project Management certification 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.