Senior Associate, Project Manager, Consumer Intelligence
Capital One
Senior Associate, Project Manager, Consumer Intelligence
Job Description
Overview
Description:The Consumer Intelligence (CI) team within the Strategy Group at Capital One was created by CEO mandate to capture the voice of the customer to inform business decisions.CI delivers on this mandate by supporting a comprehensive customer and associate feedback listening program that includes the capture, analysis, and deployment of feedback across all of Capital One. CI has built an enterprise voice of customer system that includes an arsenal of surveys and tools, digital platforms to visualize and action on feedback, and an insights team that enables associates to better drive our mission. Role Summary:CI’s Customer Experience Management Program (CEMP) is seeking a highly motivated strategic thinker with the ability to quickly put structure in place to manage project delivery and well-managed operations in an evolving environment. Strong communication skills, attention to detail, and the ability to adapt to a dynamic, agile environment are essential to succeeding in this role.What you’ll do:Project delivery and execution: Lead and manage project delivery to support team strategic initiatives; develop and maintain business requirements and delivery execution plans; track progress against timelines and risks to delivery; work directly with our tech partners as a product owner to deliver on work.Operations management: Support and maintain a well-managed Tech infrastructure; be comfortable working hands on with tech and data to optimize processes and problem solve issues.Research management: Support CEMP’s research lead in developing and delivering new research to capture customer feedback at important moments in the customer journey.Stakeholder management:Have a constant pulse of the current state of affairs for their scope. Independently connect with relevant stakeholders to set expectations, remove blockers, etc. Lead delivery prep meetings across our team (including tech, line-of-business partners, and vendor partners.Steward of documentation: Create structure for defining, executing, and maintaining system documentation that are representative of processes.Steward of well managed processes: Track & champion well managed processes as well as gathering, storing, & organizing documentation for partnersAs a project manager on this team, you will need:Exceptional communication and collaboration skills - organizing & facilitating meetings, distributing follow-ups, developing slide presentations, etc.
Excellent problem solving and influencing skills and the ability to cut through ambiguity to bring sense and structure to a problem and define the path forward
A quantitative approach to problem solving and a collaborative approach to implementing holistic solutions; a systems thinker
A deep focus on execution, follow-through, accountability, and results, with a forward-lean on taking proactive ownership
Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
Exceptional organizational and documentation skills, with the ability to create structure from scratch and clearly document and communicate that structure to team and partners
A strong technical background (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
The ability to simplify the technically complex and drive well-educated decisions across partner teams
Highly tuned emotional intelligence, strong listening, and deep seated empathy for teams and partners
Bachelor’s degree or Military experience
At least two year’s experience in Process or Project Management
PMP, Lean, Agile or Six Sigma certification
Familiarity with SQL and Jira
Strong written and verbal communication skills
Work experience achieving results with complex projects
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia, United States
- McLean, Virginia Richmond, VirginiaMcLean
Salary
50,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Project managementintermediate
- Stakeholder managementintermediate
- Process optimizationintermediate
- Technical risk mitigationintermediate
- Systems thinkingintermediate
- SQL and Jira (preferred)intermediate
Required Qualifications
- Bachelor’s degree or Military experience (experience)
- At least two year’s experience in Process or Project Management (experience)
- PMP, Lean, Agile or Six Sigma certification (preferred) (experience)
Responsibilities
- Lead and manage project delivery to support team strategic initiatives
- Support and maintain a well-managed Tech infrastructure
- Support CEMP’s research lead in developing and delivering new research
- Independently connect with relevant stakeholders to set expectations and remove blockers
- Create structure for defining, executing, and maintaining system documentation
- Track & champion well managed processes and organize documentation for partners
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Senior Associate, Project Manager, Consumer Intelligence @ Capital One.
Related Books and Jobs
Senior Associate, Project Manager, Consumer Intelligence
Capital One
Senior Associate, Project Manager, Consumer Intelligence
Job Description
Overview
Description:The Consumer Intelligence (CI) team within the Strategy Group at Capital One was created by CEO mandate to capture the voice of the customer to inform business decisions.CI delivers on this mandate by supporting a comprehensive customer and associate feedback listening program that includes the capture, analysis, and deployment of feedback across all of Capital One. CI has built an enterprise voice of customer system that includes an arsenal of surveys and tools, digital platforms to visualize and action on feedback, and an insights team that enables associates to better drive our mission. Role Summary:CI’s Customer Experience Management Program (CEMP) is seeking a highly motivated strategic thinker with the ability to quickly put structure in place to manage project delivery and well-managed operations in an evolving environment. Strong communication skills, attention to detail, and the ability to adapt to a dynamic, agile environment are essential to succeeding in this role.What you’ll do:Project delivery and execution: Lead and manage project delivery to support team strategic initiatives; develop and maintain business requirements and delivery execution plans; track progress against timelines and risks to delivery; work directly with our tech partners as a product owner to deliver on work.Operations management: Support and maintain a well-managed Tech infrastructure; be comfortable working hands on with tech and data to optimize processes and problem solve issues.Research management: Support CEMP’s research lead in developing and delivering new research to capture customer feedback at important moments in the customer journey.Stakeholder management:Have a constant pulse of the current state of affairs for their scope. Independently connect with relevant stakeholders to set expectations, remove blockers, etc. Lead delivery prep meetings across our team (including tech, line-of-business partners, and vendor partners.Steward of documentation: Create structure for defining, executing, and maintaining system documentation that are representative of processes.Steward of well managed processes: Track & champion well managed processes as well as gathering, storing, & organizing documentation for partnersAs a project manager on this team, you will need:Exceptional communication and collaboration skills - organizing & facilitating meetings, distributing follow-ups, developing slide presentations, etc.
Excellent problem solving and influencing skills and the ability to cut through ambiguity to bring sense and structure to a problem and define the path forward
A quantitative approach to problem solving and a collaborative approach to implementing holistic solutions; a systems thinker
A deep focus on execution, follow-through, accountability, and results, with a forward-lean on taking proactive ownership
Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
Exceptional organizational and documentation skills, with the ability to create structure from scratch and clearly document and communicate that structure to team and partners
A strong technical background (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
The ability to simplify the technically complex and drive well-educated decisions across partner teams
Highly tuned emotional intelligence, strong listening, and deep seated empathy for teams and partners
Bachelor’s degree or Military experience
At least two year’s experience in Process or Project Management
PMP, Lean, Agile or Six Sigma certification
Familiarity with SQL and Jira
Strong written and verbal communication skills
Work experience achieving results with complex projects
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia, United States
- McLean, Virginia Richmond, VirginiaMcLean
Salary
50,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Project managementintermediate
- Stakeholder managementintermediate
- Process optimizationintermediate
- Technical risk mitigationintermediate
- Systems thinkingintermediate
- SQL and Jira (preferred)intermediate
Required Qualifications
- Bachelor’s degree or Military experience (experience)
- At least two year’s experience in Process or Project Management (experience)
- PMP, Lean, Agile or Six Sigma certification (preferred) (experience)
Responsibilities
- Lead and manage project delivery to support team strategic initiatives
- Support and maintain a well-managed Tech infrastructure
- Support CEMP’s research lead in developing and delivering new research
- Independently connect with relevant stakeholders to set expectations and remove blockers
- Create structure for defining, executing, and maintaining system documentation
- Track & champion well managed processes and organize documentation for partners
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Senior Associate, Project Manager, Consumer Intelligence @ Capital One.
Related Books and Jobs