Senior Director, Client Development
Capital One
Senior Director, Client Development
Job Description
Overview
At Capital One, guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.Are you interested in joining a team of best-in-class Learning professionals who enable game-changing business results by providing cutting edge learning programs and solutions that unleash greatness in our associates? Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic learning partnership.The Director, Learning & Development: Financial Services will serve as a key member of the Learning & Development team. This individual will have direct management of a team. You will be responsible for building relationships with key business stakeholders and partners to conduct needs analysis, consult, implement, measure and manage learning strategies designed to help our internal associates and business leaders grow their functional and professional skills in innovative, creative and appealing ways. This Director will help implement exceptional performance-based learning solutions that support our vision and strategy and will have the opportunity to champion, influence, reimagine, and refine the impacts of learning. This position calls for a leader who is strategic and forward thinking, a problem solver, relationship builder and bold innovator.Key Responsibilities:Lead and develop a team of learning consultants to deliver innovative learning solutions that will advance skills and expertise of associates
Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey
Lead the learning and development agenda in support of Capital One’s Financial Services line of business
Implement learning best practices and innovative, creative learning strategies
Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term
Prioritize learning efforts and effectively allocate resources
Fuel a culture of continuous learning on the team and among our partners by keeping an active pulse on external trends and bring them back to the team
Motivate the team to high performance while caring for well-being and balance as a role model and a tone-setter for the team
Advance diversity, inclusion, and belonging through leading practices in hiring, team building, and infusing these concepts throughout the learning experiences
Communicate with and influence leadership at all levels
Manage L&D Learning Budget
Bachelor’s Degree
At least 3 years of experience in instructional design or learning experience design
At least 5 years of experience in client consulting
At least 5 years of experience leading and implementing learning strategies
At least 5 years of experience in people leadership
At least 5 years of experience in project management
Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness
Professional Human Resources Certification or Senior Professional Human Resources Certification
7+ years of experience in people management
7+ years of experience in project management (planning, executing, tracking)
5+ years of experience in driving multi-year, company-wide learning endeavors
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Plano, Texas Plano, TexasPlano
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Instructional Designintermediate
- Learning Experience Designintermediate
- Client Consultingintermediate
- Learning Strategy Implementationintermediate
- People Leadershipintermediate
- Project Managementintermediate
Required Qualifications
- Bachelor’s Degree (experience)
- At least 3 years of experience in instructional design or learning experience design (experience)
- At least 5 years of experience in client consulting (experience)
- At least 5 years of experience leading and implementing learning strategies (experience)
- At least 5 years of experience in people leadership (experience)
- At least 5 years of experience in project management (experience)
- Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness (preferred) (experience)
- Professional Human Resources Certification or Senior Professional Human Resources Certification (preferred) (experience)
Responsibilities
- Lead and develop a team of learning consultants to deliver innovative learning solutions that will advance skills and expertise of associates
- Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences
- Lead the learning and development agenda in support of Capital One’s Financial Services line of business
- Implement learning best practices and innovative, creative learning strategies
- Devise and implement a clear and consistent learning assessment model to measure results and return on investment
- Prioritize learning efforts and effectively allocate resources
- Manage L&D Learning Budget
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Senior Director, Client Development @ Capital One.
Related Books and Jobs
Senior Director, Client Development
Capital One
Senior Director, Client Development
Job Description
Overview
At Capital One, guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.Are you interested in joining a team of best-in-class Learning professionals who enable game-changing business results by providing cutting edge learning programs and solutions that unleash greatness in our associates? Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic learning partnership.The Director, Learning & Development: Financial Services will serve as a key member of the Learning & Development team. This individual will have direct management of a team. You will be responsible for building relationships with key business stakeholders and partners to conduct needs analysis, consult, implement, measure and manage learning strategies designed to help our internal associates and business leaders grow their functional and professional skills in innovative, creative and appealing ways. This Director will help implement exceptional performance-based learning solutions that support our vision and strategy and will have the opportunity to champion, influence, reimagine, and refine the impacts of learning. This position calls for a leader who is strategic and forward thinking, a problem solver, relationship builder and bold innovator.Key Responsibilities:Lead and develop a team of learning consultants to deliver innovative learning solutions that will advance skills and expertise of associates
Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey
Lead the learning and development agenda in support of Capital One’s Financial Services line of business
Implement learning best practices and innovative, creative learning strategies
Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term
Prioritize learning efforts and effectively allocate resources
Fuel a culture of continuous learning on the team and among our partners by keeping an active pulse on external trends and bring them back to the team
Motivate the team to high performance while caring for well-being and balance as a role model and a tone-setter for the team
Advance diversity, inclusion, and belonging through leading practices in hiring, team building, and infusing these concepts throughout the learning experiences
Communicate with and influence leadership at all levels
Manage L&D Learning Budget
Bachelor’s Degree
At least 3 years of experience in instructional design or learning experience design
At least 5 years of experience in client consulting
At least 5 years of experience leading and implementing learning strategies
At least 5 years of experience in people leadership
At least 5 years of experience in project management
Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness
Professional Human Resources Certification or Senior Professional Human Resources Certification
7+ years of experience in people management
7+ years of experience in project management (planning, executing, tracking)
5+ years of experience in driving multi-year, company-wide learning endeavors
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Plano, Texas Plano, TexasPlano
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Instructional Designintermediate
- Learning Experience Designintermediate
- Client Consultingintermediate
- Learning Strategy Implementationintermediate
- People Leadershipintermediate
- Project Managementintermediate
Required Qualifications
- Bachelor’s Degree (experience)
- At least 3 years of experience in instructional design or learning experience design (experience)
- At least 5 years of experience in client consulting (experience)
- At least 5 years of experience leading and implementing learning strategies (experience)
- At least 5 years of experience in people leadership (experience)
- At least 5 years of experience in project management (experience)
- Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness (preferred) (experience)
- Professional Human Resources Certification or Senior Professional Human Resources Certification (preferred) (experience)
Responsibilities
- Lead and develop a team of learning consultants to deliver innovative learning solutions that will advance skills and expertise of associates
- Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences
- Lead the learning and development agenda in support of Capital One’s Financial Services line of business
- Implement learning best practices and innovative, creative learning strategies
- Devise and implement a clear and consistent learning assessment model to measure results and return on investment
- Prioritize learning efforts and effectively allocate resources
- Manage L&D Learning Budget
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Senior Director, Client Development @ Capital One.
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