Senior Manager, Program Management - Portfolio, US Card Authorizations
Capital One
Senior Manager, Program Management - Portfolio, US Card Authorizations
Job Description
Overview
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.We are seeking a highly strategic and results-oriented Program Manager to lead the Portfolio Management function for US Card Authorizations. This role is critical in bridging the gap between strategic vision and its execution. You will be instrumental in establishing,maturing, and maintaining the governance and processes that drive effective decision-making across our entire organization. Job Responsibilities:Define, Implement and continuously refine portfolio processes across an entire organization – making it easier for teams to work on the right things, at the right time
Lead and support complex, cross-departmental efforts by providing strategic direction, clarity, and results
Provide product and tech leadership with actionable insights into portfolio performance
Build relationships and collaborate with key stakeholders to ensure portfolio practices are meeting the needs of the organization
Lead portfolio reviews and prioritization sessions to get ahead of capacity constraints, make tradeoff decisions and ensure overall alignment
Manage and optimize the use of Portfolio/Project tools (i.e. JIRA) to ensure data accuracy and effective reporting
Identify strategic process and tooling gaps, then work with organization to address gaps and optimize performance
Partner with Ops and Product leaders to transform authorizations into a well-oiled machine – organizing us from intake-to-delivery
Gather, Analyze, and Report out portfolio metrics to top of house, streamlining the report process along the way
Is an expert in Portfolio management, quickly establishing structure in dynamic, technical environments
Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships
Can strategically understand needs across multiple customers; managing expectations and connecting the dots
Solves complex problems with sustainable solutions
Is proactive – anticipates impediments, proactively communicates, and plans ahead of change
Communicates effectively and efficiently across multiple levels and job families
Scales results beyond expectations through creative solutions, outsized influence and integrated problem solving
Can provide high-level, strategic direction while also engaging in tactical work to accelerate progress
Is technology fluent (or conversational) – need to be able to work in a technology world and ask great questions of product and systems engineering counterparts
Bachelor’s Degree or Military Experience
At Least 5 years of experience in portfolio or program management for large, complex organizations
At least 3 years working in an Agile environment
At least 2 years of experience working with technical or product teams
At least 2 years of people management experience
MBA or Master’s Degree
5+ years leading portfolio management for organizations that exceed 100 people
PMP, Lean, Agile, or Six Sigma Certification
3+ years of people management experience
3+ years of gathering, analyzing, and reporting on data using Google Suite or Microsoft Office
3+ years of experience utilizing Jira
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia, United States
- McLean, Virginia Richmond, VirginiaMcLean
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Portfolio managementintermediate
- Program managementintermediate
- Agile methodologiesintermediate
- JIRAintermediate
- Stakeholder managementintermediate
- Data analysis and reportingintermediate
- Process optimizationintermediate
Required Qualifications
- Bachelor’s Degree or Military Experience (experience)
- At Least 5 years of experience in portfolio or program management for large, complex organizations (experience)
- At least 3 years working in an Agile environment (experience)
- At least 2 years of experience working with technical or product teams (experience)
- At least 2 years of people management experience (experience)
- MBA or Master’s Degree (Preferred) (experience)
- 5+ years leading portfolio management for organizations that exceed 100 people (Preferred) (experience)
- PMP, Lean, Agile, or Six Sigma Certification (Preferred) (experience)
- 3+ years of people management experience (Preferred) (experience)
- 3+ years of gathering, analyzing, and reporting on data using Google Suite or Microsoft Office (Preferred) (experience)
- 3+ years of experience utilizing Jira (Preferred) (experience)
Responsibilities
- Define, implement and continuously refine portfolio processes across an entire organization
- Lead and support complex, cross-departmental efforts by providing strategic direction, clarity, and results
- Provide product and tech leadership with actionable insights into portfolio performance
- Build relationships and collaborate with key stakeholders to ensure portfolio practices are meeting the needs of the organization
- Lead portfolio reviews and prioritization sessions to get ahead of capacity constraints, make tradeoff decisions and ensure overall alignment
- Manage and optimize the use of Portfolio/Project tools (i.e. JIRA) to ensure data accuracy and effective reporting
- Gather, analyze, and report out portfolio metrics to top of house, streamlining the report process along the way
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
- general: Support for total well-being
Answer 10 quick questions to check your fit for Senior Manager, Program Management - Portfolio, US Card Authorizations @ Capital One.
Related Books and Jobs
Senior Manager, Program Management - Portfolio, US Card Authorizations
Capital One
Senior Manager, Program Management - Portfolio, US Card Authorizations
Job Description
Overview
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.We are seeking a highly strategic and results-oriented Program Manager to lead the Portfolio Management function for US Card Authorizations. This role is critical in bridging the gap between strategic vision and its execution. You will be instrumental in establishing,maturing, and maintaining the governance and processes that drive effective decision-making across our entire organization. Job Responsibilities:Define, Implement and continuously refine portfolio processes across an entire organization – making it easier for teams to work on the right things, at the right time
Lead and support complex, cross-departmental efforts by providing strategic direction, clarity, and results
Provide product and tech leadership with actionable insights into portfolio performance
Build relationships and collaborate with key stakeholders to ensure portfolio practices are meeting the needs of the organization
Lead portfolio reviews and prioritization sessions to get ahead of capacity constraints, make tradeoff decisions and ensure overall alignment
Manage and optimize the use of Portfolio/Project tools (i.e. JIRA) to ensure data accuracy and effective reporting
Identify strategic process and tooling gaps, then work with organization to address gaps and optimize performance
Partner with Ops and Product leaders to transform authorizations into a well-oiled machine – organizing us from intake-to-delivery
Gather, Analyze, and Report out portfolio metrics to top of house, streamlining the report process along the way
Is an expert in Portfolio management, quickly establishing structure in dynamic, technical environments
Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships
Can strategically understand needs across multiple customers; managing expectations and connecting the dots
Solves complex problems with sustainable solutions
Is proactive – anticipates impediments, proactively communicates, and plans ahead of change
Communicates effectively and efficiently across multiple levels and job families
Scales results beyond expectations through creative solutions, outsized influence and integrated problem solving
Can provide high-level, strategic direction while also engaging in tactical work to accelerate progress
Is technology fluent (or conversational) – need to be able to work in a technology world and ask great questions of product and systems engineering counterparts
Bachelor’s Degree or Military Experience
At Least 5 years of experience in portfolio or program management for large, complex organizations
At least 3 years working in an Agile environment
At least 2 years of experience working with technical or product teams
At least 2 years of people management experience
MBA or Master’s Degree
5+ years leading portfolio management for organizations that exceed 100 people
PMP, Lean, Agile, or Six Sigma Certification
3+ years of people management experience
3+ years of gathering, analyzing, and reporting on data using Google Suite or Microsoft Office
3+ years of experience utilizing Jira
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia, United States
- McLean, Virginia Richmond, VirginiaMcLean
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Portfolio managementintermediate
- Program managementintermediate
- Agile methodologiesintermediate
- JIRAintermediate
- Stakeholder managementintermediate
- Data analysis and reportingintermediate
- Process optimizationintermediate
Required Qualifications
- Bachelor’s Degree or Military Experience (experience)
- At Least 5 years of experience in portfolio or program management for large, complex organizations (experience)
- At least 3 years working in an Agile environment (experience)
- At least 2 years of experience working with technical or product teams (experience)
- At least 2 years of people management experience (experience)
- MBA or Master’s Degree (Preferred) (experience)
- 5+ years leading portfolio management for organizations that exceed 100 people (Preferred) (experience)
- PMP, Lean, Agile, or Six Sigma Certification (Preferred) (experience)
- 3+ years of people management experience (Preferred) (experience)
- 3+ years of gathering, analyzing, and reporting on data using Google Suite or Microsoft Office (Preferred) (experience)
- 3+ years of experience utilizing Jira (Preferred) (experience)
Responsibilities
- Define, implement and continuously refine portfolio processes across an entire organization
- Lead and support complex, cross-departmental efforts by providing strategic direction, clarity, and results
- Provide product and tech leadership with actionable insights into portfolio performance
- Build relationships and collaborate with key stakeholders to ensure portfolio practices are meeting the needs of the organization
- Lead portfolio reviews and prioritization sessions to get ahead of capacity constraints, make tradeoff decisions and ensure overall alignment
- Manage and optimize the use of Portfolio/Project tools (i.e. JIRA) to ensure data accuracy and effective reporting
- Gather, analyze, and report out portfolio metrics to top of house, streamlining the report process along the way
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
- general: Support for total well-being
Answer 10 quick questions to check your fit for Senior Manager, Program Management - Portfolio, US Card Authorizations @ Capital One.
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