Senior Platform Engineer (Network Support)
Capital One
Senior Platform Engineer (Network Support)
Job Description
Overview
Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Platform Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One.While the majority of the work would be in person there will be times where remote support is required. The ideal candidate would have experience providing support in a high demanding environment where quick problem resolution is critical. Have the ability to work with users at all levels and build positive relationships.What You’ll Do:Coordinate and or assist with lateral and horizontal groups. (eg. Networking, storage, proxy, etc.)
Update on status to manager and users through calls, IM, email and in-person communication.
Identify and troubleshoot software and hardware failures and determine network problems.
Diagnose and resolve incidents using and documenting procedures.
Diagnose and resolve unique, nonrecurring problems associated with applications, software and operating systems; determine the source of problems and classify their level, priority and nature.
Develop workaround for application issues if incident root cause cannot be determined and continue to investigate for root cause.
Troubleshoot through phone, hardware and software and help users engage technical resources to resolve (Help Desk).
Determine and research user questions. Isolate and resolve information systems problems.
Provide assistance with escalation of applications and resources outside of our control.
Participate in hardware and software reviews and recommend purchases.
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Train end users on usage of computer hardware, software correct escalation procedures.
Develop and manage effective professional working relationships with co-workers and users.
Adhere to policies as per corporate manuals and directives and ensure the end users are doing the same.
Work flexible hours at planned times and occasionally ad-hoc; this role is likely to require occasional evening/weekend work or the possibility of on call operation.
Handle equipment deliveries
Log work in appropriate systems
The person for this position must be able to work independently and manage their own workload. This position falls under Capital One Commercial Banking - Capital Markets line of business. The position reports into the Capital Markets Systems Team
Bachelor’s Degree
At least 2 years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory)
At least 2 years of experience with AWS
At least 2 years of Unix or Linux system administration experience
At least 2 years of experience with scripting (Python, SQL, JavaScript, Bash or Ruby)
3+ years of experience with AWS
2+ years of experience with container orchestration services (Docker or ECS)
2+ years of experience in Javens
3+ years of experience with scripting (Python, SQL, JavaScript, Bash or Ruby)
2+ years of experience in Agile practices
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Bloomington, Minnesota Bloomington, Minnesota
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- AWSintermediate
- Unix or Linux system administrationintermediate
- Scripting (Python, SQL, JavaScript, Bash or Ruby)intermediate
- Jenkinsintermediate
- GitHubintermediate
- Artifactoryintermediate
- Dockerintermediate
- ECSintermediate
Required Qualifications
- Bachelor’s Degree (experience)
- At least 2 years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory) (experience)
- At least 2 years of experience with AWS (experience)
- At least 2 years of Unix or Linux system administration experience (experience)
- At least 2 years of experience with scripting (Python, SQL, JavaScript, Bash or Ruby) (experience)
Responsibilities
- Coordinate and assist with lateral and horizontal groups (eg. Networking, storage, proxy, etc.)
- Identify and troubleshoot software and hardware failures and determine network problems
- Diagnose and resolve incidents using and documenting procedures
- Troubleshoot through phone, hardware and software and help users engage technical resources to resolve
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
- Train end users on usage of computer hardware, software correct escalation procedures
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Senior Platform Engineer (Network Support) @ Capital One.
Related Books and Jobs
Senior Platform Engineer (Network Support)
Capital One
Senior Platform Engineer (Network Support)
Job Description
Overview
Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Platform Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One.While the majority of the work would be in person there will be times where remote support is required. The ideal candidate would have experience providing support in a high demanding environment where quick problem resolution is critical. Have the ability to work with users at all levels and build positive relationships.What You’ll Do:Coordinate and or assist with lateral and horizontal groups. (eg. Networking, storage, proxy, etc.)
Update on status to manager and users through calls, IM, email and in-person communication.
Identify and troubleshoot software and hardware failures and determine network problems.
Diagnose and resolve incidents using and documenting procedures.
Diagnose and resolve unique, nonrecurring problems associated with applications, software and operating systems; determine the source of problems and classify their level, priority and nature.
Develop workaround for application issues if incident root cause cannot be determined and continue to investigate for root cause.
Troubleshoot through phone, hardware and software and help users engage technical resources to resolve (Help Desk).
Determine and research user questions. Isolate and resolve information systems problems.
Provide assistance with escalation of applications and resources outside of our control.
Participate in hardware and software reviews and recommend purchases.
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Train end users on usage of computer hardware, software correct escalation procedures.
Develop and manage effective professional working relationships with co-workers and users.
Adhere to policies as per corporate manuals and directives and ensure the end users are doing the same.
Work flexible hours at planned times and occasionally ad-hoc; this role is likely to require occasional evening/weekend work or the possibility of on call operation.
Handle equipment deliveries
Log work in appropriate systems
The person for this position must be able to work independently and manage their own workload. This position falls under Capital One Commercial Banking - Capital Markets line of business. The position reports into the Capital Markets Systems Team
Bachelor’s Degree
At least 2 years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory)
At least 2 years of experience with AWS
At least 2 years of Unix or Linux system administration experience
At least 2 years of experience with scripting (Python, SQL, JavaScript, Bash or Ruby)
3+ years of experience with AWS
2+ years of experience with container orchestration services (Docker or ECS)
2+ years of experience in Javens
3+ years of experience with scripting (Python, SQL, JavaScript, Bash or Ruby)
2+ years of experience in Agile practices
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Bloomington, Minnesota Bloomington, Minnesota
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- AWSintermediate
- Unix or Linux system administrationintermediate
- Scripting (Python, SQL, JavaScript, Bash or Ruby)intermediate
- Jenkinsintermediate
- GitHubintermediate
- Artifactoryintermediate
- Dockerintermediate
- ECSintermediate
Required Qualifications
- Bachelor’s Degree (experience)
- At least 2 years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory) (experience)
- At least 2 years of experience with AWS (experience)
- At least 2 years of Unix or Linux system administration experience (experience)
- At least 2 years of experience with scripting (Python, SQL, JavaScript, Bash or Ruby) (experience)
Responsibilities
- Coordinate and assist with lateral and horizontal groups (eg. Networking, storage, proxy, etc.)
- Identify and troubleshoot software and hardware failures and determine network problems
- Diagnose and resolve incidents using and documenting procedures
- Troubleshoot through phone, hardware and software and help users engage technical resources to resolve
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
- Train end users on usage of computer hardware, software correct escalation procedures
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Senior Platform Engineer (Network Support) @ Capital One.
Related Books and Jobs