Overview

The Payment and Travel Solutions (PATS) team at Capital One is seeking a dedicated and disciplined process professional who excels in a team environment.  The ideal candidate will possess exceptional communication skills, meticulous attention to detail, and demonstrate the ability to adapt to an evolving environment. A key attribute to succeed in this role is the ability to influence up. As a Senior Risk Associate at Capital One, you will be responsible for creating and enhancing expense management processes- balancing customer needs within a well-managed framework. You will monitor process performance through data analytics, identify trends and escalate anomalies. You’ll identify trends to make recommendations on process improvements and oversee the implementation of changes, partnering with enterprise partners as needed.  Additionally, you will manage formal process documents and regularly execute and oversee controls to mitigate end-to-end process risks.
Responsibilities: 

Oversee daily activities related to corporate card issuance, credit limit management, expense report submission and approvals.

Monitor expense activity through Finance System and card reporting tools, highlighting themes and trends for LOBs and/or back-office support teams through regular reporting and interactions.

Identify, implement and execute corporate card and expense process controls - ensuring a well-managed end-to-end process, while driving issue resolution/risk mitigation activities.

Identify, prioritize and lead process improvement work to streamline the user experience.

Use data analytics and reporting to provide transparency to senior leadership on process needs and health.

Coordinating work between multiple areas and working on multiple projects simultaneously; leveraging/influencing business partners to drive results 

Track and resolve process breakdowns, providing transparency on impact to leadership and customers.

Develop and maintain formal process documentation including procedures

Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.

Basic Qualifications: 

Bachelor’s Degree or military experience

At least 2 years of experience in Accounting OR Finance OR a combination

Preferred Qualifications: 

3+ years of experience in Business Process Management, or Project Management, or Relationship Management or Risk Management or a combination

1+  year of experience in Corporate Travel and Expense or Corporate Card Management

1+ year of experience in Change management 

Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Previous experience in Microsoft Office or G-suite

Strong communication and presentation skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).