Senior Risk Specialist, Issues & Events Management
Capital One
Senior Risk Specialist, Issues & Events Management
Job Description
Overview
As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card. We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event management. General Responsibilities:Guides business customer through Risk Event and/or Issue containment and remediation
Work with internal process owners, analysts, tech, and third parties
Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
Makes recommendations and provides guidance to the business
Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
Helps drive investigation of root cause and/or problem solving for remediation projects
Coordinates with various teams to ensure timelines are met and remediation projects move forward
Maintains all artifacts, evidence and entries into the system of record
Training and development of others, as necessary
Uses judgment to escalate situations to leadership in a timely manner
Driving process improvements aligned with desired customer outcomes
Providing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings
Understanding and utilizing all Risk Management tools and systems available
Drafting and delivering presentations using well-reasoned information and cohesive data in a meaningful way
Working collaboratively with direct team and business partners, sharing tools, ideas and expertise
Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
Strong problem identification, resolution and analytical abilities
Experience in management of multiple projects concurrently in an autonomous environment
Subject matter expertise in designed Risk Methodologies and corporate risk practices
High School Diploma, GED, military experience or equivalent certification
At least 2 years of Project Management or Process Management experience
At least 1 years of Operations, Financial Services Compliance or Risk Management experience
At least 1 year of experience supporting, partnering and interacting with internal business clients
Bachelor’s Degree or Military experience
1 year Risk Event/Issue Manager experience
Certifications in any of the following: Business Process Management (BPM), Project Management Professional (PMP) or Six Sigma
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia Richmond, VirginiaRichmond
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- risk event and issue managementintermediate
- project managementintermediate
- process managementintermediate
- stakeholder influenceintermediate
- root cause analysisintermediate
- analytical skillsintermediate
- relationship managementintermediate
Required Qualifications
- High School Diploma, GED, military experience or equivalent certification (experience)
- At least 2 years of Project Management or Process Management experience (experience)
- At least 1 year of Operations, Financial Services Compliance or Risk Management experience (experience)
- At least 1 year of experience supporting, partnering and interacting with internal business clients (experience)
- Bachelor’s Degree or Military experience (preferred) (experience)
- Certifications in BPM, PMP or Six Sigma (preferred) (experience)
Responsibilities
- Guide business customers through Risk Event and Issue containment and remediation
- Analyze and interpret Risk Event and Issue results to determine corrective actions
- Coordinate with process owners, analysts, tech, and third parties
- Drive investigation of root cause and problem solving for remediation projects
- Maintain artifacts, evidence and entries into system of record
- Provide subject matter expertise on Issue & Event processes
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Senior Risk Specialist, Issues & Events Management @ Capital One.
Related Books and Jobs
Senior Risk Specialist, Issues & Events Management
Capital One
Senior Risk Specialist, Issues & Events Management
Job Description
Overview
As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card. We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event management. General Responsibilities:Guides business customer through Risk Event and/or Issue containment and remediation
Work with internal process owners, analysts, tech, and third parties
Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
Makes recommendations and provides guidance to the business
Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
Helps drive investigation of root cause and/or problem solving for remediation projects
Coordinates with various teams to ensure timelines are met and remediation projects move forward
Maintains all artifacts, evidence and entries into the system of record
Training and development of others, as necessary
Uses judgment to escalate situations to leadership in a timely manner
Driving process improvements aligned with desired customer outcomes
Providing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings
Understanding and utilizing all Risk Management tools and systems available
Drafting and delivering presentations using well-reasoned information and cohesive data in a meaningful way
Working collaboratively with direct team and business partners, sharing tools, ideas and expertise
Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
Strong problem identification, resolution and analytical abilities
Experience in management of multiple projects concurrently in an autonomous environment
Subject matter expertise in designed Risk Methodologies and corporate risk practices
High School Diploma, GED, military experience or equivalent certification
At least 2 years of Project Management or Process Management experience
At least 1 years of Operations, Financial Services Compliance or Risk Management experience
At least 1 year of experience supporting, partnering and interacting with internal business clients
Bachelor’s Degree or Military experience
1 year Risk Event/Issue Manager experience
Certifications in any of the following: Business Process Management (BPM), Project Management Professional (PMP) or Six Sigma
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia Richmond, VirginiaRichmond
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- risk event and issue managementintermediate
- project managementintermediate
- process managementintermediate
- stakeholder influenceintermediate
- root cause analysisintermediate
- analytical skillsintermediate
- relationship managementintermediate
Required Qualifications
- High School Diploma, GED, military experience or equivalent certification (experience)
- At least 2 years of Project Management or Process Management experience (experience)
- At least 1 year of Operations, Financial Services Compliance or Risk Management experience (experience)
- At least 1 year of experience supporting, partnering and interacting with internal business clients (experience)
- Bachelor’s Degree or Military experience (preferred) (experience)
- Certifications in BPM, PMP or Six Sigma (preferred) (experience)
Responsibilities
- Guide business customers through Risk Event and Issue containment and remediation
- Analyze and interpret Risk Event and Issue results to determine corrective actions
- Coordinate with process owners, analysts, tech, and third parties
- Drive investigation of root cause and problem solving for remediation projects
- Maintain artifacts, evidence and entries into system of record
- Provide subject matter expertise on Issue & Event processes
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Senior Risk Specialist, Issues & Events Management @ Capital One.
Related Books and Jobs