RESUME AND JOB

Sr Associate, Project Management - PULSE Operations

Capital One

Sr Associate, Project Management - PULSE Operations

Capital One

full-timePosted: Jan 14, 2026

Job Description

Overview

Sr Associate, Project Management - PULSE OperationsAs a Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.This position provides a wide range of strategic planning support to the Client Services Department within PULSE Operations. Primary responsibilities include establishing or maturing Compliance processes within the department, including but not limited to complaint management, issues management, and audit management.General Responsibilities:

Leading moderate to large complex projects and programs by providing strategic direction to customers, peers, and stakeholders.

Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements

Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.

Leveraging problem solving and influencing skills to ensure project plans deliver on intent

Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

Building relationships and collaborating with key stakeholders to ensure delivery of commitments

Building relationships and collaborating with clients to ensure delivery of commitments

Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

Display a passion for coaching and learning new and existing products offered by the company to stay up to date

Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:

At least 2 years of Project Management experience

Preferred Qualifications:

Bachelor’s or Master’s / MBA degree

At least 4 years of Project Management experience

At least 1 year of experience in disputes

PMP, Lean, Agile or Six Sigma certification

Strong communication and collaboration skills

Strong problem solving and influencing skills

Work experience achieving results with complex projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Locations

Houston, Texas, United States
McLean, Virginia, United States
Richmond, Virginia Houston, TexasMcLean

Salary

Estimated Salary Rangemedium confidence

50,000 - 85,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

Project managementintermediate
Strategic planningintermediate
Compliance processesintermediate
Problem solvingintermediate
Stakeholder collaborationintermediate

Required Qualifications

At least 2 years Project Management experience (experience)
Bachelor’s or Master’s/MBA degree preferred (experience)
At least 4 years Project Management experience preferred (experience)
PMP, Lean, Agile or Six Sigma certification preferred (experience)

Responsibilities

Lead complex projects and programs with strategic direction
Design and manage project plans in dynamic environments
Ensure proper project documentation to mitigate risk
Partner cross-functionally to drive project delivery
Build relationships with stakeholders for commitment delivery
Establish compliance processes (complaint, issues, audit management)

Benefits

general: Comprehensive health benefits
general: Financial benefits
general: Other benefits supporting total well-being

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