Sr. Associate, Support Operations
Capital One
Sr. Associate, Support Operations
Job Description
Overview
This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.Basic Qualifications:High School Diploma, GED, or equivalent certification
At least 1 year of experience in managing IT projects or operations teams
At least 1 year of Technical Operations experience
At least 1 year of experience with IT systems and infrastructure
At least 1 year of experience with desktop platforms and operating systems
At least 1 year of experience with incident management and reporting tools
Preferred Qualifications:
Bachelor’s Degree in Business, Information Systems, or Computer Science
1+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions
ITIL Certification
1+ year of experience with ServiceNow
1+ year of experience in Project Management (planning, executing, tracking)
1+ year of providing technical support to executives
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- McLean, Virginia McLean, VirginiaMcLean
Salary
Estimated Salary Rangemedium confidence
50,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT incident managementintermediate
- Change managementintermediate
- Problem managementintermediate
- Endpoint management (Windows, Mac, Mobile)intermediate
- ServiceNowintermediate
Required Qualifications
- High School Diploma, GED, or equivalent certification (experience)
- At least 1 year of experience in managing IT projects or operations teams (experience)
- At least 1 year of Technical Operations experience (experience)
- At least 1 year of experience with IT systems and infrastructure (experience)
- At least 1 year of experience with desktop platforms and operating systems (experience)
Responsibilities
- Provide onsite customer support for enterprise workforce
- Handle end user support and IT incident management
- Manage change, problem, and knowledge management
- Support laptops (Windows PCs, Macs, Mobile Devices)
- Drive operational efficiencies and improve end user experience
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Sr. Associate, Support Operations @ Capital One.
10 Questions
~2 Minutes
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Sr. Associate, Support Operations
Capital One
Sr. Associate, Support Operations
Job Description
Overview
This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.Basic Qualifications:High School Diploma, GED, or equivalent certification
At least 1 year of experience in managing IT projects or operations teams
At least 1 year of Technical Operations experience
At least 1 year of experience with IT systems and infrastructure
At least 1 year of experience with desktop platforms and operating systems
At least 1 year of experience with incident management and reporting tools
Preferred Qualifications:
Bachelor’s Degree in Business, Information Systems, or Computer Science
1+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions
ITIL Certification
1+ year of experience with ServiceNow
1+ year of experience in Project Management (planning, executing, tracking)
1+ year of providing technical support to executives
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- McLean, Virginia McLean, VirginiaMcLean
Salary
Estimated Salary Rangemedium confidence
50,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT incident managementintermediate
- Change managementintermediate
- Problem managementintermediate
- Endpoint management (Windows, Mac, Mobile)intermediate
- ServiceNowintermediate
Required Qualifications
- High School Diploma, GED, or equivalent certification (experience)
- At least 1 year of experience in managing IT projects or operations teams (experience)
- At least 1 year of Technical Operations experience (experience)
- At least 1 year of experience with IT systems and infrastructure (experience)
- At least 1 year of experience with desktop platforms and operating systems (experience)
Responsibilities
- Provide onsite customer support for enterprise workforce
- Handle end user support and IT incident management
- Manage change, problem, and knowledge management
- Support laptops (Windows PCs, Macs, Mobile Devices)
- Drive operational efficiencies and improve end user experience
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Sr. Associate, Support Operations @ Capital One.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs