Sr. Manager, Consumer Intelligence - Corporate Strategy
Capital One
Sr. Manager, Consumer Intelligence - Corporate Strategy
Job Description
Overview
Description:Founded by former strategy consultants, Capital One is a strategy driven company. The highly selective Corporate Strategy group engages on a targeted set of ultra-high impact issues that drive the direction and performance of the company. We seek an exceptional and innovative individual to join Corporate Strategy’s Consumer Intelligence team. Consumer Intelligence was formed at the request of the CEO to increase the business’s focus on our customers. Team members function as strategy analysts and work at the intersection of strategy consulting and market research to help identify, structure, and research open-ended problems and influence senior leadership. Recent examples of work include deep competitive benchmarking on mobile app experiences to inform digital strategy, unpacking how customers are feeling throughout the Discover acquisition, and diagnosing impacts of changing student loan forbearance programs and Medicaid on consumer financial health.As a Senior Manager on the team, you will be a people leader for 2+ associates, as well as manage a larger dotted-line team on projects. You will have conversations with senior executives across the entire company about their priorities and consumer insights needs, prioritize and scope work for the team, and then manage the team to deliver insights and impact. You will coach the team in getting the most from our existing data, as well as writing new surveys to uncover needed insights on topics that will help shape Capital One’s strategy, product offerings, marketing, communications, and customer experience. Responsibilities:Lead and develop a high-performing team of strategy associates, including shaping the vision for their roles and success and team culture, in addition to overseeing their project work
Guide your team’s scope, figuring out what topics are most impactful for the team to tackle, and developing relationships with senior leaders to influence decisions
Develop consumer survey research and insights on high impact topics, with a focus on how consumers are thinking, feeling, and behaving
Craft compelling stories rooted in rigorous analysis to influence senior executives
Advance the thinking on what’s possible with customer and competitive insights, working with others on the team and vendors to manage and evolve our data and survey portfolio
Bachelor’s degree
At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination
At least 1 year of people management experience
Experience identifying and solving qualitative and quantitative problems independently in a constantly changing environment
Experience managing and prioritizing among multiple parallel projects
People management and development skills
Strong written and verbal communication skills
At least 5 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- McLean, Virginia McLean, Virginia
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- strategy consultingintermediate
- consumer insightsintermediate
- people managementintermediate
- survey researchintermediate
- data analysisintermediate
- executive communicationintermediate
- project managementintermediate
Required Qualifications
- Bachelor’s degree (experience)
- At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, or Corporate Strategy (experience)
- At least 1 year of people management experience (experience)
- At least 5 years of relevant experience (preferred) (experience)
Responsibilities
- Lead and develop team of strategy associates
- Guide team scope and develop relationships with senior leaders
- Develop consumer survey research and insights
- Craft stories from rigorous analysis to influence executives
- Advance customer and competitive insights capabilities
Benefits
- general: comprehensive health benefits
- general: financial benefits
- general: other benefits supporting total well-being
Answer 10 quick questions to check your fit for Sr. Manager, Consumer Intelligence - Corporate Strategy @ Capital One.
Related Books and Jobs
Sr. Manager, Consumer Intelligence - Corporate Strategy
Capital One
Sr. Manager, Consumer Intelligence - Corporate Strategy
Job Description
Overview
Description:Founded by former strategy consultants, Capital One is a strategy driven company. The highly selective Corporate Strategy group engages on a targeted set of ultra-high impact issues that drive the direction and performance of the company. We seek an exceptional and innovative individual to join Corporate Strategy’s Consumer Intelligence team. Consumer Intelligence was formed at the request of the CEO to increase the business’s focus on our customers. Team members function as strategy analysts and work at the intersection of strategy consulting and market research to help identify, structure, and research open-ended problems and influence senior leadership. Recent examples of work include deep competitive benchmarking on mobile app experiences to inform digital strategy, unpacking how customers are feeling throughout the Discover acquisition, and diagnosing impacts of changing student loan forbearance programs and Medicaid on consumer financial health.As a Senior Manager on the team, you will be a people leader for 2+ associates, as well as manage a larger dotted-line team on projects. You will have conversations with senior executives across the entire company about their priorities and consumer insights needs, prioritize and scope work for the team, and then manage the team to deliver insights and impact. You will coach the team in getting the most from our existing data, as well as writing new surveys to uncover needed insights on topics that will help shape Capital One’s strategy, product offerings, marketing, communications, and customer experience. Responsibilities:Lead and develop a high-performing team of strategy associates, including shaping the vision for their roles and success and team culture, in addition to overseeing their project work
Guide your team’s scope, figuring out what topics are most impactful for the team to tackle, and developing relationships with senior leaders to influence decisions
Develop consumer survey research and insights on high impact topics, with a focus on how consumers are thinking, feeling, and behaving
Craft compelling stories rooted in rigorous analysis to influence senior executives
Advance the thinking on what’s possible with customer and competitive insights, working with others on the team and vendors to manage and evolve our data and survey portfolio
Bachelor’s degree
At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination
At least 1 year of people management experience
Experience identifying and solving qualitative and quantitative problems independently in a constantly changing environment
Experience managing and prioritizing among multiple parallel projects
People management and development skills
Strong written and verbal communication skills
At least 5 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- McLean, Virginia McLean, Virginia
Salary
80,000 - 135,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- strategy consultingintermediate
- consumer insightsintermediate
- people managementintermediate
- survey researchintermediate
- data analysisintermediate
- executive communicationintermediate
- project managementintermediate
Required Qualifications
- Bachelor’s degree (experience)
- At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, or Corporate Strategy (experience)
- At least 1 year of people management experience (experience)
- At least 5 years of relevant experience (preferred) (experience)
Responsibilities
- Lead and develop team of strategy associates
- Guide team scope and develop relationships with senior leaders
- Develop consumer survey research and insights
- Craft stories from rigorous analysis to influence executives
- Advance customer and competitive insights capabilities
Benefits
- general: comprehensive health benefits
- general: financial benefits
- general: other benefits supporting total well-being
Answer 10 quick questions to check your fit for Sr. Manager, Consumer Intelligence - Corporate Strategy @ Capital One.
Related Books and Jobs