Sr. Operations Production Coordinator - Balancer II (Essential Onsite)
Capital One
Sr. Operations Production Coordinator - Balancer II (Essential Onsite)
Job Description
Overview
The RoleThe Evening Items Processing Senior Coordinator will ensure the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include items processing and meeting regulatory requirements daily.ResponsibilitiesSupports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files
Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds
Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
Responsible for approval of customer and bank adjustment transactions
Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
Assists with training of new associates
Other duties as assigned by manager
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in banking or financial industry
At least 1 year of experience using Google Suite or Microsoft Office
At least 4 years of customer service or call center experience
At least 2 years experience in banking or financial industry
At least 2 years of experience using Google Sheets or Excel
At least 1 year of data entry experience
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia Richmond, VirginiaRichmond
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Call center operationsintermediate
- Data entryintermediate
- Google Suiteintermediate
- Microsoft Officeintermediate
- Google Sheetsintermediate
- Excelintermediate
Required Qualifications
- High School Diploma, GED, or equivalent certification (experience)
- At least 3 years of customer service or call center experience (experience)
- At least 1 year experience working in banking or financial industry (experience)
- At least 1 year of experience using Google Suite or Microsoft Office (experience)
Responsibilities
- Supports daily deposits and withdrawals by identifying and correcting errors
- Process items within established targets and guidelines
- Perform research to apply transactions to appropriate accounts
- Responsible for approval of customer and bank adjustment transactions
- Follow procedures and make independent decisions
- Proactively identify operational and customer experience issues
- Assist with training of new associates
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Sr. Operations Production Coordinator - Balancer II (Essential Onsite) @ Capital One.
Related Books and Jobs
Sr. Operations Production Coordinator - Balancer II (Essential Onsite)
Capital One
Sr. Operations Production Coordinator - Balancer II (Essential Onsite)
Job Description
Overview
The RoleThe Evening Items Processing Senior Coordinator will ensure the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include items processing and meeting regulatory requirements daily.ResponsibilitiesSupports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files
Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds
Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
Responsible for approval of customer and bank adjustment transactions
Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
Assists with training of new associates
Other duties as assigned by manager
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in banking or financial industry
At least 1 year of experience using Google Suite or Microsoft Office
At least 4 years of customer service or call center experience
At least 2 years experience in banking or financial industry
At least 2 years of experience using Google Sheets or Excel
At least 1 year of data entry experience
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Richmond, Virginia Richmond, VirginiaRichmond
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Call center operationsintermediate
- Data entryintermediate
- Google Suiteintermediate
- Microsoft Officeintermediate
- Google Sheetsintermediate
- Excelintermediate
Required Qualifications
- High School Diploma, GED, or equivalent certification (experience)
- At least 3 years of customer service or call center experience (experience)
- At least 1 year experience working in banking or financial industry (experience)
- At least 1 year of experience using Google Suite or Microsoft Office (experience)
Responsibilities
- Supports daily deposits and withdrawals by identifying and correcting errors
- Process items within established targets and guidelines
- Perform research to apply transactions to appropriate accounts
- Responsible for approval of customer and bank adjustment transactions
- Follow procedures and make independent decisions
- Proactively identify operational and customer experience issues
- Assist with training of new associates
Benefits
- general: comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Sr. Operations Production Coordinator - Balancer II (Essential Onsite) @ Capital One.
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